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All reviews cafe z noetzie beach golf course private beach indoor pool in room dining walk in closet beautiful resort play golf south africa hotel restaurant rooms are huge indian ocean garden route attention to detail top class long drive
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Reviewed 29 March 2014

We were guests at Conrad Pezula for three nights towards the end of our trip to South Africa and truly enjoyed the experience. We stayed in a junior superior suite which was extremely spacious and attractively furnished.

Two memories from Pezula will last a lifetime - the trip down to Noetzie Beach where the Hotel set us up beds on the deserted sand with a delicious picnic, and then drinking coffee on the room balcony first thing each morning looking out across the golf course to the Ocean in absolute peace. The beach was key for us because the Hotel's pool and surrounding sunbed area is very small and, on the holiday weekend across which we stayed, this became very crowded.

As others have said service at the Conrad is not faultless and we too experienced our share of glitches. For example, despite the promised daily change the bed linen wasn't replaced once during our stay and turndown didn't ever show up before 930pm. The reception team were a bit amateur too - an agent checked us in simultaneously with another couple and then broadcast a group briefing on the Hotel's facilities across the desk which didn't really chime too well with us (or indeed with the 'Luxury of Being Yourself' branding that Conrad hotels have chosen for themselves). We also reported a broken floor lamp to Reception immediately after check-in but this went unfixed throughout the rest of our stay.

More positively, doorman Wayne had our bags into our room and our car parked in record time and Lizzie from the Cafe Z team did a great job describing the delicious breakfast menu to us - she's right that the parathas, lemon relish and yogurt are a great complement to a plate of baked beans!

We also tried dinner in Café Z one evening and although the service was hit-and-miss the food was fine. Portions were quite small and didn't represent great value compared to what's available at the Waterfront in Knysna, just a few minutes drive away.

At the end of the day none of the service failings impacted significantly on our enjoyment and we really enjoyed our stay. The Conrad Pezula is a great location just to kick back and relax and we'd recommend a visit here without hesitation.

  • Stayed: March 2014, travelled as a couple
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3  Thank tint7003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelier12, General Manager at Pezula Hotel, responded to this reviewResponded 31 March 2014

Dear tint7003,

As a Top Contributor we are pleased with your review of our property and am glad that you enjoyed the time with us. Thank you for staying with us and allowing us to be of service. I do apologise if we let you down in service and we are rolling out increased training across all spectrims to empower the team.

I am particularly pleased that you have created great memories and that we could be part of that. Thank you for highlighting some of the team members that stood out, they appreciate the mention tremendously.

Kind Regards

Gert

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Reviewed 26 March 2014

This was our 6th (?) visit. We always went back due to the great setting, luxury and service. This time we witnessed the symptoms of RSA .... how service deteriorate. Will we go back ? Not for now. The smaller boutique hotels in the area starting to look more inviting. Kind regards

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Conrad Hotels & Resorts
Thank Gert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelier12, General Manager at Pezula Hotel, responded to this reviewResponded 31 March 2014

Dear Gert C,

As return guests we value your support over the years and as mentioned to you in correspondence and telephonic we are terribly disappointed with your latest impression. We know the details of the stay and allow me to apologise for the problems you had. All teh items are addressed and I assure you there will not be a re-occurrance.

I look forward to receiving you personally on your next visit to Conrad Pezula.

Kind Regards

Gert

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Reviewed 18 March 2014

Our family of 2 adults & 2 kids age 1 & 4 stayed at the Pezula for 5 nights. Travelling with kids, we were initially disappointed that the pantry didn't have a micro oven nor cooking possibilities. Our 1 year old could wander out on the patio and down into the dirt since there was no fence on the 1st floor. However, we asked to switch to a suite on the 2nd floor, and the next day the hotel arranged so that we could move. Excellent! From here on our initial disappointment was turned to great enjoyment of Pezula and what it had to offer. Free shuttle to the excellent and deserted Noetzie beach with lunch (and a tour of the castle as an added bonus), spa, heated pool (although not very child friendly), child care services, fire place, large & beautiful suites, beautiful location overlooking Knysna and the golf course, and the excellent and friendly service offered by all employees. We had dinner at the Café Z 4 nights after our 1 year old fell asleep). We enjoyed the organic food, ambiance and beautiful interior of the restaurant. We found that the service in the restaurant could vary a lot. At all times the waiters were friendly, but some days they would be attentive and e.g. pour wine & water, and others not at all. I'm not sure what the aspirations are considering they also have the more luxurious Zachary "next door", but service should be consistent to ensure no disappointments for returning customers. All in all, this did not spoil the wonderful time we had at the Pezula.

  • Stayed: February 2014, travelled with family
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1  Thank Lars A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelier12, General Manager at Pezula Hotel, responded to this reviewResponded 31 March 2014

Dear Lars A,

I am pleased we could arrest the dilemma you had with the one year old, I know they can be a handfull. Thank you for reviewing your stay and allowing us to respond to you. I am pleased you enjoyed the facilities and service in general. The F&B service element are undergoing training on a daily basis and are improving as we speak.

Thank you for allowing us to be of service and we look forward to welcoming you to Conrad Pezula.

Kind Regards

Gert

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Reviewed 18 March 2014

Having stayed at Pezula before this was the first return visit since Conrad took over, expectation where high . There are very few real 5 star hotels in the Western Cape once you leave Cape Town, Pezula and Zimbali are amongst them
Pezula main asset is its world class location golf course and beach , it does not get better than that. Previously I could not fault any part of the hotel as it was right up there with the best, but its hard to keep up there as new hotel start to offer more and better. We travel a lot and notice not so much what is right but what is wrong as at the top level hotels its show when things are not quite right.
It would be wrong for me to down grade this hotel and I would go back because of its location and golf course but it is very clear that since Conrad have been involved standards have lost their edge............its shows that the bean counters ( accountants ) have cut budgets . I noticed exactly the same when Fairmont took over Zimbali the standard was not the same. The large chains can not run these hotels the same as when they are privately owned

Small things that show ( but not major issues )
staff are very friendly and willing but not on the ball, quite often they would be chatting in a huddle why you were waiting for your food, when you asked could they chase up the food it would come but luck warm because it was waiting for them to serve it
Service by the pool was none existent you had to go into the hotel to ask them to come and serve by the pool again staff waiting around
You had to ask for a hot breakfast or more coffee no one took the lead to ask you
The fine dinning was great food some of the most inventive dishes but was let done but the 4 star service ie I had to send something back each time I eat there as it was not hot
The concierge had to look on google for telephone numbers rather than have there own directory or details of god restaurants to recommend
the above are just a few issues that shows a lack of training but more important middle management were not checking upon the staff to ensure they are doing there job properly this was shown in may parts of the hotel

The hotel need to be freshend up the rooms are beginning to lose their sparkle and are showina little bit of wear eg a small slit in the carpet or a very old style coffee machine......doesn't every 5 star hotel have an Nespresso machine.
Top management have to get off there backsides and really look around their hotel to see all the small things that are just not quite right

If the hotel was 100% full the facilities would be stretched in teams of F& B you could not seat

I agree with a previous comment about the spa little things like the therapist taking here shoes off just takes the edge off a top spa

I am very critical about the hotels I stay at because I believe that if you pay top dollar you should have you expectations not just managed but exceeded ... having said all of the above they are observations rather than criticisms and I would go back because there is very little completion at that level in that area of South Africa

  • Stayed: February 2014, travelled as a couple
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Thank alwaysaway16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelier12, General Manager at Pezula Hotel, responded to this reviewResponded 31 March 2014

Dear Alwaysaway16,

I thoroughly enjoyed our discussion prior to you leaving our hotel and I am immensely appreciative of the critical feedback we receive. My apologies for the issues mentioned.

I assure you of great service and attention to detail as we improve our teams across all disciplines with focussed training.

We value your input as a guest and do hope to welcome you back to Conrad Pezula.

Kind Regards

Gert

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Reviewed 14 March 2014

My wife and I booked a stay at the Conrad Hilton hotel which was on a 'special offer'. It included 2 nights B&B and two rounds of golfon the Pezula Course. Everything was very well organised, the staff extremely helpful and the hotel and golf could not be faulted. Also on the deal we had it was very good value. Everything helped of course by a weak Rand! My only negative comment would be that I expected a bit more from our 'Fine Dining' experience.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Conrad Hotels & Resorts
1  Thank Luckyleaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelier12, General Manager at Pezula Hotel, responded to this reviewResponded 15 March 2014

Dear Luckyleaf,

Your review is appreciated greatly. Thank you for allowing us to create good memories and telling us about them. We value you as a guest and hope to see you back here soon. I am pleased that you found our offer to be of good value for money.

Allow me to apologise if the Fine dining was not to your taste. We go to great lenghts to source only the finest ingredients and produce everything ourselves. Please do let me know direct if there is something specific you wanted to mention about the dining experience.

Thank you again for staying with us and affording us a 5 star rating.

Best Regards

Gert

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