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All reviews cafe z noetzie beach golf course private beach indoor pool in room dining walk in closet beautiful resort play golf south africa hotel restaurant rooms are huge indian ocean garden route attention to detail top class long drive
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Reviewed 17 October 2017

What a beautiful hotel room - what a view, log fireplace and a gorgeous bathroom, with 5 star service to enhance the experience. We were treated like royalty, with everyone at the hotel greeting us by name. Beautiful breakfast buffet, with the always charming Nolo. Spotless housekeeping. We planned on staying here only 3 nights, and ended up extending to 10 total! This is a great home base from which to explore most of the Garden Route. The spa/sauna/pools are spacious and well designed. Great golf here, but even if you don't play - grab a cart to go out to enjoy the ocean views and watch the baboons roam around. Note: Tours of South Africa rep, TK, is resident here, and can plan anything along the Garden Route for you. Great concierge service as well.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank SR22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad P, General Manager at Pezula Hotel, responded to this reviewResponded 19 October 2017

Dear SR22,

Thank you for posting your lovely review.

I was over the moon to read of your experience and that your room and interaction with the team was amazing.

Thank you also for recognizing the team members that looked after you, I shall be sure to pass on your comments to them.

I look forward to your return in the near future.

Best regards,
Victor Chalfoun
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017 via mobile

In-room dining was the only thing prevented it from being excellent. We ordered pasta with vegetables and it was mostly carrots, risotto which was too salty, cheese platter and garlic bread and they forgot about bread....
Other than that the room was excellent, we stayed in the king suit, service great, views stunning, breakfast good variety. The hotel was full on 90% but it was so quiet.

Beautiful hotel, highly recommend.

Stayed: October 2017, travelled as a couple
Thank Irina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad P, General Manager at Pezula Hotel, responded to this reviewResponded 16 October 2017

Dear Irina T,

Thank you for taking the time to share your Conrad Pezula experience with us here on Trip Advisor.

I am delighted to hear that you enjoyed your suite at our picturesque resort.

Please rest assured that we have noted your valuable feedback which we will use to further train our team and make improvements.

We do hope we will have the opportunity to welcome you back soon.

Best regards,
Victor Chalfoun
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

What an amazing experience from the moment we arrived. Thank you Alister and u team for outstanding service and facilities....... even the great food. Looking forward to check in with my next group soon.......

Stayed: October 2017, travelled on business
Thank ChristoU5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad P, General Manager at Pezula Hotel, responded to this reviewResponded 5 October 2017

Dear Christo U,

Thank you for your wonderful review and for choosing stay at Conrad Pezula.

It was a pleasure having you with us and we are grateful for your feedback. I am proud that the service you received was excellent and you that you were made to feel welcome.

We trust that you will visit us again and the whole team will be glad to welcome you back for another wonderful stay.

Best regards,
Victor Chalfoun
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017

This is a very nice setting, the hotel consists of separate houses that are fitted into the landscape so that everyone has a view eithjer of the bay area or of the ocean in the background (at least from the upstairs rooms- I am not sure about the downstairs rooms with terraces). As is was early in the year, the hotel seemed not very frequented, the restaurants almost empty. Food was nice but not extraordinary, breakfast the same. The staff were very friendly. However, not all of the concierges seemed to be competent. We had troubles with telefon calls not being delivered. The rooms are very nicely furnished and very well equipped, as one would expect from a Conrad hotel. However, care should be taken by the management that it remains like that. There are small signs of neglect like e.g. a rubbish dump under the stairs (about which the baboons were happy!) and at the back of the indoor pool.

Room Tip: Rooms on first floors
  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Camilla L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad P, General Manager at Pezula Hotel, responded to this reviewResponded 5 October 2017

Dear Camilla L,

Thank you for taking the time to share your Conrad Pezula experience with us here on Trip Advisor.

I am delighted to hear that you enjoyed your suite at our picturesque resort.

Please rest assured that we have noted your valuable feedback which we will use to further train our team and make improvements.

We do hope we will have the opportunity to welcome you back soon.

Best regards,
Victor Chalfoun
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2017

We had a really lovely stay at the Conrad Pezula! It's a truly beautiful hotel - with wonderful views of the spectacular Knysna sunsets, a great spa and stunning rooms (each with their own log fires!). The staff were absolutely wonderful - everyone from Nolo to Khani and the manager at breakfast to Sean and Sundilli - you could not ask for more helpful, kind, friendly people who really go out of their way to make your stay special.

  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Clyde A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad P, General Manager at Pezula Hotel, responded to this reviewResponded 5 October 2017

Dear Clyde A,

It was a pleasure having you with us and thank you for choosing to stay at Conrad Pezula.

I am extremely proud that your overall experience with us was great and I will share your positive and encouraging comments with the team. It is only through your valued feedback that we can continuously improve.

We trust that you will visit us again and the whole team will be glad to welcome you back for another wonderful stay.

Best regards,
Victor Chalfoun
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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