We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lagoon Beach Hotel & Spa
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
Century City Hotel(Century City)
View Hotel
Certificate of Excellence
  • Free Wifi
  • Restaurant
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Parking
  • Breakfast included
View Hotel
Certificate of Excellence
  • Free Wifi
  • Pool
SUN1 Milnerton(Milnerton)
View Hotel
  • Free Wifi
  • Free Parking
Bliss Boutique Hotel(Bloubergstrand)
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
View Hotel
Certificate of Excellence
  • Free Wifi
  • Restaurant
SUN1 Foreshore(Cape Town Central)
View Hotel
  • Free Parking
Reviews (1,715)
Filter reviews
1,715 results
Traveller rating
594
641
248
127
105
Traveller type
Time of year
LanguageAll languages
More languages
594
641
248
127
105
Show reviews that mention
All reviewstable mountaincape townsea viewcanal walktravel deskshuttle servicereception stafffree shuttlebusiness tripenjoyed my stayrobben islandmizuconferencehoneymoonct
FilterAll languages
Updating list...
1,488 - 1,493 of 1,715 reviews
Reviewed 17 January 2012

My South African wife and I stayed at the Lagoon Beach on recommendation and what a disappointment it was. There were immediate difficulties on check in, with the apartment not being ready despite being asked to come back after having lunch. Then the electronic door key did not work (happened twice in 4 days) and we got to the apartment to find that the cot we requested was not there. We also reported a bathroom light that did not work and remained not working for the duration.

A shame as the apartment is quite smart though bits of it such as the dinner table chairs were in an awful state. It was pretty well equipped but as some are privately owned and some run by the hotel (we were in a hotel ran apartment) the standards can vary significantly. The view of the ocean and Cape Town (but not all of Table Mountain) was very good however many apartments do not have an ocean view.

There are 2 swimming pools, one on the roof by the Spa and one on the ground floor terrace close to the bar. As menioned by previous reviewers the bar service is awful and there is a real lack of seating around the pool and on the terrace. Although there are staff wandering around, trying to get them to serve you is something else.

We did not try the two main restaurants as the menus were not displayed (not even in the guest services directory) and the fact that at 6pm half of it was already set up for breakfast put me off entirely. The Thai restaurant at the end of the hotel did however have its menu outside. The menu looked good and on the occassions we past it looked busy.

We did not try the Spa as once again there was no treatment/price list in the guest directory. We went up to the Spa reception to get a pricelist but they did not have one spare. The receptionist showed me their copy with highlighter marks on it and offered to email one to me (very useful when on holiday) but there was no offer to photocopy it or send a copy to our apartment. Bearing in mind the high cost of treatments and the number of times we saw the girls having a cigarette in the car park, we decided not to have a treatment.

The supposed shuttle service into Waterfront is kept well hidden and finishes at 6.30pm, just before we wanted to use it. A taxi into Waterfront was quoted at 150 rand (£14.50) not cheap and more than if we picked one up on the street. There is very little else shops, restaurants or bars wise nearby so you really do need a hire car.

All in all very disappointing due to the high expectations that we had. The views of Cape Town (especially from the terrace at sunset) are spectacular but when you struggle to get a drink to enjoy them with you loose than delight that you should have. This should be a very good hotel but it just isn't.

Room Tip: You must make sure you request and pay for an ocean view if you want one.
  • Stayed: January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank tonyhLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonBeachTeam, Manager at Lagoon Beach Hotel & Spa, responded to this reviewResponded 25 January 2012

Dear TonyhLondon

Thank you for taking the time to post a review on Tripadvisor. Every bit of feedback we recieve from our clients helps us improve our product and highlights areas of improvement. Your comments have done just that.

My sincerest apoligies that you did not enjoy your stay with us but you can be assured that your comments will be actioned.

Kind regards,

Lagoon Beach Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2012

May be a good location with a view of the sea but the service is non existent, the staff incompetent and the bar is ripping people off second to none.
Most suitable I am sure for people who have too much money and not used to anything decent.
The bartender is making a fortune and fleecing the guests.
The rooms are disgusting. Well certainly the 4 I got to view.
We checked in after seven and the room was not made up.
Complained to a manager on duty. The second room we went into stank so of cigarette smoke we once again moved. So on to room number 3.
The kettle is on a ledge with no plug. Have to place it on the floor to boil. There is no mirror above the "desk".
The hairdryer is in the cupboard under the washbasin. The plug points under the washbasin are not suitable for Souh African plugs.
If you cannot get the plug out of the wasbasin which may well be filled with water you could end up electrocuting yourself.
We had to phone housekeeping to explain how to get the plug out..no not a click clack..there is a little switch behind the spout??Ok got water out.
Would like coffee...yes please..Take kettle place on floor!
Would like to use my straightening iron..no not in the bathroom which is filled with steam but in the bedroom seated comfortably in front of a mirror...placed my vanity case with small round mirror on to sit and dry and straight iron my hair, which tends to want to do its own thing around humidity of any sort.
The next morning had to move to room number 4 as we were at that stage not in the room that we had originally been booked into.
There at least the kettle could be placed on the bedside pedestal and I did not have to crawl around on the floor to plug the kettle in.

The poor couple who held their wedding there on the afternoon of Saturday 14 Jan 2012 must have paid a fortune for the bar tab. Not a single guest who indulged themselves at the awful bar paid a cent for a drink that afternoon and who knows until whenever the idiot wedding payer stopped the tab, it all went on the "wedding tab".
The lady serving us at one stage said we are just too busy and cannot get you anything from the bar or the restaurant, so from that moment on ignored us and looked in the other direction to ensure that we did not bother her.

On the Friday night the barman charged ZAR 32 for a rock shandy and ZAR 40 for a don pedro. (We had 2 x rock shandy's and 1 x don pedro)

No receipts were being issued and when I asked for a receipt for the ZAR 104 charged the barman did some calculations on a calulator to ring up items to amount to ZAR 104 (2 x 200ml soda,2 x 200ml lemondade, 1 x beer shandy and 1 x beer ) was rung up. I really performed and a gentlemen by the name of Anthony Kelly said he was some sort of manager and what is the problem.
To pacify us he gave us each a ZAR 200 spa voucher.
I did enjoy the spa treament thanks Anthony.

So come Saturday when we checked the prices with new staff the quoted prices were ZAR 18 for a rock shandy and ZAR 25 for a don pedro.

All I can say is steer clear unless you have more money than sense and have no need for really decent service and accommodation.
At least the air conditioners worked in the rooms.

  • Stayed: January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lynn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonBeachTeam, Manager at Lagoon Beach Hotel & Spa, responded to this reviewResponded 25 January 2012

Dear Lynn F

I was appaulled to read your comments. We are certainly not in the business of "fleecing" our guests nor are we a "rip off" with our prices.

I will relook the erganomics in the bedrooms but this is the first time we have recieved a complaint about kettles and hairdryers being in the wrong place.

I will address the fact that you recieved poor service and an extremely busy evening. No matter how busy we are, service should always remain top class. This is what we aim towards. I find it unacceptable that any staff memebr would tell a client that we are too busy to help. That is just not our standard and you have my word that we will address this.

Regards,

Lagoon Beach Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2012

We stayed at the Lagoon Beach Hotel in 2009 and it was great. The staff, the room, and the service were excellent. As a result, we booked to stay again for 3 nights in January. What has happened to this place? It looks shabby-the chairs in the bar are disgusting. The whole place needs a paint job and a thorough cleaning. In our shower, the water was not draining. We called maintenance-great guy who told us that it wasn't the drain, it's the fact that the floor is not sloped properly. So we had to stand in over an inch water (old water) that didn't drain properly-disgusting. Finally, there are some staff members that have bad attitudes. Customer service is key to business and I think that training for them is necessary. While checking out, the lady was coughing and sneezing all over our paperwork. Gross. The World Cup may be over, but tourists are still coming and you still need to maintain a high standard.

  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank BCBTravel2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonBeachTeam, Manager at Lagoon Beach Hotel & Spa, responded to this reviewResponded 25 January 2012

Dear BBRhodie

Thank you for your comments. You will ba happy to know that we are planning a soft refurb in the bar area in the second quarter of this year. This should bring a much needed improvement to this area.

I will have maintenance look at the room you were staying in and ensure that any maintenance issues are resolved.

Please come visit us again to see how we have improved our offering at Lagoon Beach Hotel.

Regards,

Lagoon Beach Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2012

Overall this hotel was a disappointment. We booked due to trip advisor reviews and claims of a gym but were very disappointed. Despite booking an apartment with kitchen and laundry facilities there was a space for a tub but nothing there! On asking at reception we were told only one room actually had a washing machine and that was booked! The other major disappointment was the gym....lots of kit but nothing was connected to an electrical supply (not even any plugs on the kit!) which meant it was not possible to work the machines at all! A massive disappointment and on this basis would NOT recommend.

  • Stayed: December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank S10ed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonBeachTeam, Manager at Lagoon Beach Hotel & Spa, responded to this reviewResponded 25 January 2012

Dear S10ed

I was dissappointed to read your review. We do not advertise having a washing machine in any of our apartments but we do offer a laundry service.

Only one piece of gym equipment requires the use of electricity and it is always plugged in. The other "electric" devices use the energy of the actual machine for its LED displays to work.

When you next return to the hotel please ask to speak to the duty manager who will show you how to use the gym equipment.

Regards,

Lagoon Beach Hotele Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2012

This hotel is the only one right on the beach in Cape Town. It makes the location perfect to have a resort-like experience (just what we were looking for). Only the look and feel of the hotel is four star; the service, attention to detail, housekeeping, maintenance, etc were not. One notices that the hotel is poorly managed especialy the bar and pool area. There are also pockets of excellent service from individuals working at the hotel. This hotel has the potential to be the top hotel in CT if proper management is employed.

  • Stayed: December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Kobus69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonBeachTeam, Manager at Lagoon Beach Hotel & Spa, responded to this reviewResponded 25 January 2012

Dear Kobus69

Thank you for your comments on TA.

It is through guest feedback that we are able to improve our product and service. We are definitly striving to be the top hotel in Cape Town as you siad and we endevour to improve everyday.

Next time you visit us i'm sure you will see a vast improvement.

Thanks,

Lagoon Beach Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews