I am a wheelchair user and booked a handicapped room. I checked with the hotel before we left England and they confirmed in writing -
I have received your e-mail. We have allocated you in a room with a roll in shower.
When we arrived, we discovered that the toilet / shower room door opened into the en-suite and blocked access to the toilet. The 'roll in shower' required a ninety degree turn up a step then through a glass door and was impossible to get in with a wheelchair! My wife tried without me in the chair and failed.
We complained to reception and were told the room was the only one with a roll in shower. The duty manager was not available.
After dismantling part of my (standard size) wheelchair, my wife pushed me backwards into the en-suite, closed the door and pulled me nearer the toilet. She then had to climb over me so I could use the toilet. The sink was just reachable but despite trying very hard, there was no way to get in the shower. After a 6 hour drive, I really needed a shower.
The next morning, we met the manager who told us she was aware of the problem and had plans to make changes to allow better access. We told her that the hotel had emailed that a roll-in shower would be provided. She told us that she had sent the email! Elmarie [--] - GENERAL MANAGER
We were not given an apology or any offer of compensation.
I also want to comment on the meals. The evening meal was a buffet. Although we were there early evening, there was only beef available, no other meat.
Breakfast was also a buffet but this time we had a good choice. Service was dreadful, The staff were misserable. We felt sorry for them.
The bedroom was cold and noisy.
Thank goodness we were there for one night only.
- Official Description (provided by the hotel):
- Protea Hotel Riempie Estate - A Cosy country atmosphere in a tranquil setting. Situated in a farm-like setting on the outskirts of Oudtshoorn, the Protea Hotel Riempie Estate is a charming hotel with well-appointed thatched rondavels, only 20 minutes away from the Cango Caves and moments away from the crocodile and ostrich farms for which Oudtshoorn is famed. Dine in the excellent restaurant and enjoy the best in country fare and hospitality. There are many facilities nearby; golf, squash, tennis, bowls and a gym. ... more less
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- Also Known As:
- Protea Hotel Oudtshoorn