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“Terrible experience”
Review of Ocean Basket

Ocean Basket
Ranked #35 of 46 Restaurants in Oudtshoorn
Cuisines: Seafood
Dining options: Reservations
Restaurant details
Dining options: Reservations
Cape Town Central, South Africa
Level 1 Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Terrible experience”
Reviewed 20 January 2014

My girlfriend and I were camping at De Hoek Holiday resort just outside of Oudtshoorn a few weeks ago. On New years day we craved some sushi, and were delighted to find Ocean Basket open. We ordered a huge platter of sushi, and hake and chips to start off with. The fish was dry, tough and oily, but we had it anyway (we were hungry!!!). While having to fend off flies and other flying insects for about an hour, the sushi eventually came. Not only were the pieces flaccid and uneven, but all the avocado was brown, as well as some pieces of salmon. Our waiter reckoned it was fine to eat, but we insisted he inform the manager of the poor condition of our sushi. The manager explained that the sushi and avocado were just a bit overripe and we had nothing to worry about. At this point we sent the sushi back to the kitchen, where they threw the entire platter into the bin, and proceeded to re-make everything, without informing us of their intentions or any apologies whatsoever. Unfortunately for them, the sushi chef's "kitchen" was right next to our table. After waiting for another 10 minutes, I said we would rather like to cancel the sushi and pay for the drinks and hake we had. Thereafter, the waiter told us that we should try the sushi place around the corner, and even gave us directions to get there. I will never set foot in Ocean Basket, Oudtshoorn ever again, and I would advise other sushi- and hake-lovers to do the same.

  • Visited January 2014
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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94 reviews from our community

Visitor rating
    18
    28
    17
    10
    21
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Oudtshoorn, South Africa
Level 5 Contributor
95 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 77 helpful votes
“still a shambles”
Reviewed 17 January 2014

Ocean Basket is by far the best chain restaurant in South Africa - why this organisation allows the
oudtshoorn version to tarnish their reputation is beyond my understanding. I decided to give it a 2nd go six months after the first horrible meal there. It is now worse !
I ordered sushi, after first having checked what was on the menu was available. There were six
people in the restaurant which seats probably 100 diners. I waited the customary 20 minutes.
After 25 minutes, the waitress came to my table to tell me that there would be a substantial delay
in the arival of the food, as three other people (not tables) had also ordered sushi...and their order
had to be seen to first. The three "offending" people were pointed out to me. Four people (not tables) all ordering standard sushi had broken the back of the restaurant !! I went to see the manager, standng proudly at the desk by the door and he tried to explain to me again about the
other three people and my order being placed after theirs. I tried to establish what he would do
if 20 more people came for lunch and wanted sushi ...he smirked.
I then asked for a head office number and called it. A very nice, clearly frustrated person tried to
reassure me and then insisted on speaking to the manager who was told to get behind the sushi
counter himself and start preparing food - he didn't do so, just went back to his desk, smirking.
So, if you go to the Ocean basket in Oudtshoorn better check if anyone has ordered sushi before you, and if there are more than ten people in the restaurant, go elsewhere. The fly problem is also unsolved and you will share your food with interesting looking bluegreen flies!
Come on Ocean basket, fix this branch, or close it !!!
Incidentally, the sushi, when it did arrive was not bad - hence a score of two out of five.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank jannharoldbader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oudtshoorn, South Africa
Level 5 Contributor
17 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“Ocean Basket”
Reviewed 15 January 2014

Really hope this resto makes it: only fish/seafood restaurant in Oudtshoorn. Performance has been up and down. Lately rather good with new managemen. Kingklip sill the best. Mussels to be avoided

Visited January 2014
Helpful?
2 Thank johanjcsmit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curacao
Level 5 Contributor
86 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
“Not only good food”
Reviewed 7 January 2014

We came in late at night , for take-out only. It was a bit cold, so the friendly guys invited us to come sit by a roaring fireplace while waiting. Lovely; and the sushi was okay as well.
Part of a chain, but the ones we went to were all different.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank harrie_v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stratford upon Avon
Level 5 Contributor
64 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
“great sea food”
Reviewed 9 November 2013

This is a chain of sea food restaurants in South Africa but they all offer a really good range of sea food and steaks. the calamari and prawns were exceptional

Visited October 2013
Helpful?
1 Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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