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“Brilliant location, but it had its problems.”

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Mooiplaas Guesthouse
Certificate of Excellence
Reviewed 26 March 2013

Having driven 5 hours to get to Mooiplaas in 40 degree heat, we longed to dive into the pool to unwind....but we found we were not housed in the main Guest House, but in the annex, down the road. Swimming costume on.....but the pool was quite disgustingly dirty, it was completely cloudy, you could not see the bottom and on climbing onto the steps, it was thick green slime, no way could anyone swim in this pool. It hadn't been cleaned for a long time. To dine at night, one had to walk back down the lane to the main building, and this in great anticipation, to have dinner on the ostrich farm. Tables were laid on the verandah of the main building outside some of the bedrooms, and unfortunately we were positioned outside the room of some very rowdy German children, who persisted in playing football and other games on the grass area beside our dining table, you could not eat in peace. Neither the parents nor the staff did anything to stop this. Having had a long journey, we then walked back to the annex to go to bed. On turning down the bed covers we found strange bugs crawling in the bedding, size of small beetles, we tried to kill them, but their hard shells would not break!! Not knowing if these were bed bugs, we decided to strip the whole bed of all bedding, and found many other bugs. As it was late at night and no staff were in the building, we decided to move the bed and to our horror the whole carpet area under the bed was alive with bugs of several different sorts. We killed them all with spray. Next morning we confronted the owner with the problems of the pool and the bugs, and she explained that the pool cleaner was needed at their house for a plumbing problem that day, but she was appalled at the bugs, and offered us a free dinner for the night before. In the beroom is a book of comments from previous guests, and some had similar experiences to ourselves.
The gentleman giving the ostrich tour was excellent, very interesting and good fun.

Room Tip: Only stay in the main Guest House, and then be prepared to be disturbed by other guests, and if poss...
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  • Stayed: March 2013, travelled as a couple
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Thank Malcolm P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarenOParkin, Public Relations Manager at Mooiplaas Guesthouse, responded to this reviewResponded 1 April 2013

Thank you for taking the time to write your comments. In the hotel business sometimes, no matter how hard we try, it is as if Mr Murphy steps in and things can go wrong. We are extremely sorry for the distress that you experienced during your stay with us. I can assure you that this is not our standard (as other reviews attest). The annex is a newly renovated farmhouse. Guests who have stayed there have enjoyed the peace and tranquility of the location whilst still enjoying all the facilities at the main guest house a few hundred metres away. There is ample parking at both locations and if guests don’t wish to walk, they are welcome to drive the short distance. The swimming pools at the guest house (at the main guest house and the new house) are cleaned daily. Unfortunately on the day of your stay, there had been a broken pipe which flooded into the pool and our gardener was occupied on the farm. I apologise for the beetles that were in your room. This has never occurred before, and all we can say is that we will ensure that it never occurs again. Since our guest house is on a farm, we do provide spray for the odd bug – for the convenience of our guests.

Our guest house is family friendly. We could have seated you at a table for inside the dining room which would have been quiet, but thought you would have enjoyed being outside better. In future, we’ll be sure to check with guests to ensure that children do not disturb other guests.

When we spoke the next morning, I was of course mortified and extremely sorry for your discomfort. We therefore did not charge you for dinner the previous night and offered you the free ostrich tour which we are glad you enjoyed.

Please accept our apologies. We cannot undo your experience. All we can do is assure you that this is not our normal standard, and to say that we will use your comments constructively to ensure that this never happens again.

Kind regards
Hanlie Keller
Owner of Mooiplaas Guest House

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156 - 162 of 354 reviews

Reviewed 9 March 2013

Our tour of SA was arranged by a South African/German based company(Umfulana) who seem adept at providing excellent accommodation in spectacular locations. Mooiplaas did not dissappoint; what made it exceptional was the front of house performance of Andre - just has to be experienced! We also had the excellent osterich steaks which made the following days visit to the adjoining farm a bit strained; Chris was an excellent guide with his local knowledge and love of the country. Memorable.

Room Tip: They all seem to provide excellent views being arranged in a curve facing the Swartberg hills
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  • Stayed: March 2013, travelled as a couple
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Thank patbarron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2013

We stayed here for one night and had a fantastic stay. The room (we had the cheapest one I think) was beautiful and all mod cons were there, even a few extras such as a hot water bottle, bookcase filled with books, large mini bar etc. There were even flower petals in the toilet, which is very Barbara Streisand!
The location is beautiful and we would have enjoyed the pool if it wasn't for a large family with lots of loud kids who monopolised it.
The wine comes in big glasses filled to the brim which makes for excellent value. Dinner on the lawn was delicious and the setting gorgeous. The service from the house manager was brilliant! Sadly we didn't get to visit the ostrich farm as I got sick, but the owner managed to arrange a doctor's appointment in no time, as well as finding us an excellent alternative accommodation for the next day as we couldn't leave.
The final touch was that they even washed our dusty car!!
Thoroughly recommended.

  • Stayed: February 2013, travelled as a couple
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Thank Kookystyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2013

We stopped here for 2 nights, and were really impressed with the rooms (adjoining family suite). We had their dinner (osterich braii) one night, and the host Andre was really entertaining and the food was great value. Definitely worth joining Ben for a tour of the Osterich farm too. It is a 10min drive out of town but worth it for the experience and all the extras.

  • Stayed: January 2013, travelled with family
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Thank Shelley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2013

Location, surrounding scenery, swimming pool,it all was simply beeautiful. we had dinner there in the evening and the setting was incredible and the food really tasty. it was however a tad expensive and you really have no other options as a ride into town and back is easily 30 km and the road is not well lit at night. Our room was huge and tastefully decorated and the breakfast also very good. To top things off we had there ostrich tour, which we enjoyed very much. Highly recommended !

  • Stayed: November 2012, travelled as a couple
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Thank Michalinho13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2013

We stayed one night in this guesthouse. Andre the owner was amazing - this guy is so friendly, funny and nice - we had a great time. The room was very spacious and very clean. We even had a little veranda with a table and chairs. The bed was comfortable. The breakfast offered a lot of fresh ingredients and warm meals. The service was outstanding, the staff great. Eventhough it rained for the whole day, we had a great time. We will definitely come back.

  • Stayed: December 2012, travelled as a couple
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Thank Martin2010187337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2013

This is a very nice place to stay. Comfortable and very clean. Andre was extremely attentive host and went out of his way to make sure that we were comfortable and happy. We had an ostrich braai (barbecue) for supper which was great. The tour of the ostrich farm with Ben is a must. Ben is such a nice man and extremely knowledgeable.

  • Stayed: January 2013, travelled as a couple
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Thank Archie9898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mooiplaas Guesthouse

Address: Mooiplaas | Volmoed, Oudtshoorn 6620, South Africa
Region: South Africa > Western Cape > Oudtshoorn
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 52 Speciality Lodging in Oudtshoorn
Price Range: £78 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mooiplaas Guesthouse 4*
Number of rooms: 28
Official Description (provided by the hotel):
Mooiplaas Guesthouse is situated 10 km outside Oudtshoorn with magnificent views over the Swartberg Mountains. We do Farms tours that will give you more information about the Ostriches and the history of the Farm and Keller Family. We do serve dinner, real South African cuisine on the open fire with true Klein Karoo hospitality. ... more   less 
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