We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointed”
Review of Grande Roche Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Grande Roche Hotel
Ranked #2 of 14 Hotels in Paarl
Certificate of Excellence
Reviewed 20 February 2014 via mobile

So sad when a beautiful establishment falls short on service and quality. Booked a lunch with great expectation but was sorely disappointed with size of serving and service. Ordered duck with salad IN LIEU of mash and leeks. Was served the smallest portion of duck and was charged extra for the very small salad which replaced the mash and leeks. The wine was fortunately very good. At R 335 per person for one course and one bottle of wine, this was a total ripoff and not what we had expected.

Stayed: February 2014, travelled as a couple
2  Thank Neil6909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnjaBoskenGM, General Manager at Grande Roche Hotel, responded to this reviewResponded 26 February 2014

Dear Valued Guest,

Thank you for taking the time to review your recent stay at Bosman’s Restaurant.
I am most disappointed that we failed to deliver on our promise to impress.

Being a boutique hotel, I try to interact with all our guests during their stay in an attempt to address any concerns they might have. Your constructive criticism is much appreciated and we will use it to implement the necessary policies and procedures to ensure that this incident is not repeated.

Should you plan to return to the Grande Roche Hotel or to Paarl in general, please contact me directly as I would be honoured to assist with your booking and meet with you during your stay.

Kind regards,
Anja Bosken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (496)
Traveller rating
Traveller type
Time of year
Language

233 - 239 of 496 reviews

Reviewed 17 February 2014

We returned to the Grande Roche, and were very happy with the whole experience. The view from Bosman's restaurant is breathtaking, especially at sunset, where the vista changes by the minute.
The room was excellent, with a view of Paarl mountain.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank colinsp2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnjaBoskenGM, General Manager at Grande Roche Hotel, responded to this reviewResponded 19 February 2014

Dear Valued Guest,

My team and I were delighted to read your review of the Grande Roche Hotel.

It is our passion to ensure that all guests leave the Winelands with happy memories. We do hope that you will return soon and enjoy the hotel and its culinary experiences.

Kind regards,
Anja Bosken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

Very nice situated small luxury hotel surrounded by vinyards, with beautiful gardens and also a very nice pool. A little up the hill so you have a beuatiful view over the valley around Paarl. In the back of the Hotel you have the beautiful Paarl mountains.
Rooms located in different small buildings around the garden. Stayed in a very nice room with marvellous refurbished bathroom.
Restaurant in the main building offers a great dining experience with a vast selection of wines (also by the glass). Enjoy your dinner on the marvellous terrace overlooking Paarl´s landscape!

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 385FranzJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnjaBoskenGM, General Manager at Grande Roche Hotel, responded to this reviewResponded 19 February 2014

Dear Valued Guest,

My team and I were delighted to read your review of the Grande Roche Hotel.

It is our passion to ensure that all guests leave the Winelands with happy memories.

Kind regards,
Anja Bosken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2014

We loved our terrace suite Dauphine. It was newly renovated with a large bathroom with bathtub, large shower and double vanity. The views are lovely and the entire hotel was very calm and relaxing.
The complimentary driver service is a real catch,they drive you to the golfcourse or to a vineyard if you like.
Food is 5* all the way. We loved the breakfasts with Cap Classic and oysters!! Bosmans is a must for dinner, we ate there twice and everything was superb.
Thank you Grande Roche for the 5* start of our vacation in S.A.

Room Tip: Dauphine terrace suite is very well situated in the end of one of the buildings so you will not have...
See more room tips
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank carpediemgolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnjaBoskenGM, General Manager at Grande Roche Hotel, responded to this reviewResponded 19 February 2014

Dear Valued Guest,

My team and I were delighted to read your review of the Grande Roche Hotel.

It is our passion to ensure that all guests leave the Winelands with happy memories. We do hope that you will visit us again soon.

Kind regards,
Anja Bosken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

I have recently been to this hotel in Paarl Cape Town. All I can say is 5star to the max.. The grounds are beautifull. With a mountain in the background They have my favourite pass time too....Massage. Do yourself a favour and go and stay there. Babs

Room Tip: I stayed in Emperor...Good vibe in room. Had my massage in the room too. Fab. Ask for the masseusse...
See more room tips
  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Fullerb10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnjaBoskenGM, General Manager at Grande Roche Hotel, responded to this reviewResponded 19 February 2014

Dear Valued Guest,

My team and I were delighted to read your review of the Grande Roche Hotel.

It is our passion to ensure that all guests leave the Winelands with happy memories. We do hope that you will visit again soon.

Kind regards,
Anja Bosken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2014

we stayed 3 nights at this hotel and were first show a Duplex. That was very dark and gloomy. We opted for a terrace suite. In its self quite comfortable but situated at the top of the vineyard quite a walk from the hotel reception. Please note there are no rooms in the main building. Like all modern travelers wi fi is important. we were told not a problem and we could get this in the room - despite many complaints from others and my self it was never possible. I talked to the manager who said they had a lot of trouble but clients would have to wait until the present contract ran out in Apl.The meal was the same a set meal every night.NO Choice!!The path to the restaurant was full of trips you could not see at nigh. there was stagnant water in a large area at the rear of the accommodation block - would we recommend this hotel NO nor will we go there again. this hotel trying to be a 5* which its not

Room Tip: choose another hotel
See more room tips
  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Denis_Linda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnjaBoskenGM, General Manager at Grande Roche Hotel, responded to this reviewResponded 11 February 2014

Dear Valued Guest,

Thank you for taking the time to review your recent stay at the Grande Roche Hotel.

I am most disappointed that we failed to deliver on our promise to impress.
Being a boutique hotel, I try to interact with all our guests during their stay in an attempt to address any concerns they might have. Your constructive criticism is much appreciated and we will use it to implement the necessary policies and procedures to ensure that this incident is not repeated .

Should you plan to return to the Grande Roche Hotel or to Paarl in general, please contact me directly as I would be honoured to assist with your booking and meet with you during your stay.

Kind regards,
Anja Bosken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2014

We first stayed at the Grand Roche in 2003 and returned with our little girl in 2013. We wanted to re-live the beautiful memories of the view from the terrace, the amazing food in the restaurant. The hotel still has amazing service - but Bosmans seems to be for the childless couple - although the staff tried to accommodate us, it was not a comfortable atmosphere to have a little one at the table. I have been to more up market restaurants that are more relaxed about children but I think as it is so quiet it doesn't work so well here.
The rooms also seemed a bit tired and have lost their sparkle.
however it is still a lovely experience , but maybe better without the kids.

  • Stayed: March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 22Shona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnjaBoskenGM, General Manager at Grande Roche Hotel, responded to this reviewResponded 3 February 2014

Dear Valued Guest,

My team and I were delighted to read your review of the Grande Roche Hotel and Bosman’s Restaurant. Your feedback helps us to improve our services and we do hope that you return soon.

It is our passion to ensure that all guests leave the Winelands with happy memories.

Kind regards,
Anja Bosken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Paarl
3.7 mi away
De Leeuwenhof Hotel/Guesthouse
5.5 mi away
Cascade Manor
Cascade Manor
#3 of 14 in Paarl
189 reviews
15.8 mi away
Asara Wine Estate & Hotel
Asara Wine Estate & Hotel
#9 of 17 in Stellenbosch
897 reviews
Show Prices
Show Prices
Show Prices
15.4 mi away
Le Franschhoek Hotel & Spa
Le Franschhoek Hotel & Spa
#9 of 11 in Franschhoek
670 reviews
13.3 mi away
Franschhoek Country House & Villas
14.1 mi away
Coopmanhuijs Boutique Hotel & Spa
Show Prices
Show Prices
Show Prices

Been to Grande Roche Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grande Roche Hotel

Address: Plantasie Street, Paarl 7646, South Africa
Region: South Africa > Western Cape > Paarl
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 14 Hotels in Paarl
Price Range: £142 - £325 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grande Roche Hotel 5*
Number of rooms: 35
Official Description (provided by the hotel):
Welcome to Grande Roche, celebrated international hotel, famous for its exquisite location in the heart of the beautiful Cape Winelands as well as for its luxurious, cosmopolitan accommodation, award-winning cuisine and matchless service and hospitality. The immaculately restored Cape Dutch homestead at Grande Roche dates back to the 18th century, and offers guests a variety of sumptuous accommodation which include 35 luxury suites. The Banqueting Venue with an open-air amphitheater sits on the upper slopes of the estates, in the midst of vineyards and plum orchards, with a backdrop of Paarl Rock. Whether it's an international conference, a board meeting, cutting-edge product launch or high-profile company summit, The Grande Roche will take care of your needs... we know it is the little details that matter. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Agoda, Expedia, TripOnline SA, Ebookers, Evoline ltd, HotelsClick, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Grande Roche Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing