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“5* all the way”
Review of Grande Roche Hotel

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Grande Roche Hotel
Ranked #2 of 14 Hotels in Paarl
Certificate of Excellence
Reviewed 10 March 2014

This hotel is just amazing, from the moment you enter the gates to the moment you leave you will feel special. The staff really make this hotel something special, and should receive the highest recognition from the owners. How lovely it was to be checked in from the beautiful terrace with a glass of sparkling wine, and what a view it is. The rooms are very nice with a fantastic bathroom, and the bedroom hold a massive bed.
I received a lovely cake for my birthday, and must advise due to its pure yummyness i now weigh 20kg more!
Thank you to all of the staff, you are doing a fantastic job.

  • Stayed: March 2014, travelled as a couple
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Thank Alice J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnjaBoskenGM, General Manager at Grande Roche Hotel, responded to this reviewResponded 11 March 2014

Dear Valued Guest,

My team and I were delighted to read your review of the Grande Roche Hotel.

It is our passion to ensure that all guests leave the Winelands with happy memories.

Well done to the Grande Roche Hotel team for making this a memorable experience.

Kind regards,
Anja Bosken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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230 - 236 of 496 reviews

Reviewed 2 March 2014

The Grande Roche Hotel is definitely something special, from the welcoming to the food, to the special touches in the rooms. I thoroughly enjoyed the Bubbles and Braai and thought that the food was incredibly tasty and beautifully presented. One can see that the staff work hard and for me, what sets this hotel apart from some of the others I have been to, is the friendliness of the staff and dedication to ensure that each guest is well taken care of. Keep it up!

  • Stayed: March 2014, travelled with friends
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Thank Carmen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnjaBoskenGM, General Manager at Grande Roche Hotel, responded to this reviewResponded 5 March 2014

Dear Valued Guest,

My team and I were delighted to read your review of the Grande Roche Hotel. We know it is the small details that count.

It is our passion to ensure that all guests leave the Winelands with happy memories.
Well done to the Grande Roche team for making this a memorable experience.

Kind regards,
Anja Bosken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2014

We attended a breakfast for a 50th birthday. The experience was very disappointing. The service was almost nonexistent and we had to ask for them to serve the coffee and champagne over and over again. I had the impression that their only desire was to get us out of there. The food was OK, but the it is not very appetizing with lots of flies all over the place. Certainly not 5 star quality.

  • Stayed: March 2014, travelled with friends
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1  Thank Emarie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnjaBoskenGM, General Manager at Grande Roche Hotel, responded to this reviewResponded 5 March 2014

Dear Valued Guest,

Thank you for taking the time to review your recent stay at Bosman’s Restaurant.

I am most disappointed that we failed to deliver on our promise to impress.
Being a boutique hotel, I try to interact with all our guests during their stay in an attempt to address any concerns they might have.

Your constructive criticism is much appreciated and we will use it to implement the necessary policies and procedures to ensure that this incident is not repeated.

Should you plan to return to the Grande Roche Hotel or to Paarl in general, please contact me directly as I would be honoured to assist with your booking and meet with you during your stay.

Kind regards,
Anja Bosken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2014 via mobile

So sad when a beautiful establishment falls short on service and quality. Booked a lunch with great expectation but was sorely disappointed with size of serving and service. Ordered duck with salad IN LIEU of mash and leeks. Was served the smallest portion of duck and was charged extra for the very small salad which replaced the mash and leeks. The wine was fortunately very good. At R 335 per person for one course and one bottle of wine, this was a total ripoff and not what we had expected.

Stayed: February 2014, travelled as a couple
2  Thank Neil6909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnjaBoskenGM, General Manager at Grande Roche Hotel, responded to this reviewResponded 26 February 2014

Dear Valued Guest,

Thank you for taking the time to review your recent stay at Bosman’s Restaurant.
I am most disappointed that we failed to deliver on our promise to impress.

Being a boutique hotel, I try to interact with all our guests during their stay in an attempt to address any concerns they might have. Your constructive criticism is much appreciated and we will use it to implement the necessary policies and procedures to ensure that this incident is not repeated.

Should you plan to return to the Grande Roche Hotel or to Paarl in general, please contact me directly as I would be honoured to assist with your booking and meet with you during your stay.

Kind regards,
Anja Bosken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

We returned to the Grande Roche, and were very happy with the whole experience. The view from Bosman's restaurant is breathtaking, especially at sunset, where the vista changes by the minute.
The room was excellent, with a view of Paarl mountain.

  • Stayed: February 2014, travelled as a couple
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Thank colinsp2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnjaBoskenGM, General Manager at Grande Roche Hotel, responded to this reviewResponded 19 February 2014

Dear Valued Guest,

My team and I were delighted to read your review of the Grande Roche Hotel.

It is our passion to ensure that all guests leave the Winelands with happy memories. We do hope that you will return soon and enjoy the hotel and its culinary experiences.

Kind regards,
Anja Bosken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

Very nice situated small luxury hotel surrounded by vinyards, with beautiful gardens and also a very nice pool. A little up the hill so you have a beuatiful view over the valley around Paarl. In the back of the Hotel you have the beautiful Paarl mountains.
Rooms located in different small buildings around the garden. Stayed in a very nice room with marvellous refurbished bathroom.
Restaurant in the main building offers a great dining experience with a vast selection of wines (also by the glass). Enjoy your dinner on the marvellous terrace overlooking Paarl´s landscape!

  • Stayed: January 2014, travelled on business
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Thank 385FranzJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnjaBoskenGM, General Manager at Grande Roche Hotel, responded to this reviewResponded 19 February 2014

Dear Valued Guest,

My team and I were delighted to read your review of the Grande Roche Hotel.

It is our passion to ensure that all guests leave the Winelands with happy memories.

Kind regards,
Anja Bosken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2014

We loved our terrace suite Dauphine. It was newly renovated with a large bathroom with bathtub, large shower and double vanity. The views are lovely and the entire hotel was very calm and relaxing.
The complimentary driver service is a real catch,they drive you to the golfcourse or to a vineyard if you like.
Food is 5* all the way. We loved the breakfasts with Cap Classic and oysters!! Bosmans is a must for dinner, we ate there twice and everything was superb.
Thank you Grande Roche for the 5* start of our vacation in S.A.

Room Tip: Dauphine terrace suite is very well situated in the end of one of the buildings so you will not have...
See more room tips
  • Stayed: February 2014, travelled as a couple
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Thank carpediemgolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnjaBoskenGM, General Manager at Grande Roche Hotel, responded to this reviewResponded 19 February 2014

Dear Valued Guest,

My team and I were delighted to read your review of the Grande Roche Hotel.

It is our passion to ensure that all guests leave the Winelands with happy memories. We do hope that you will visit us again soon.

Kind regards,
Anja Bosken
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grande Roche Hotel

Address: Plantasie Street, Paarl 7646, South Africa
Region: South Africa > Western Cape > Paarl
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 14 Hotels in Paarl
Price Range: £142 - £327 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grande Roche Hotel 5*
Number of rooms: 35
Official Description (provided by the hotel):
Welcome to Grande Roche, celebrated international hotel, famous for its exquisite location in the heart of the beautiful Cape Winelands as well as for its luxurious, cosmopolitan accommodation, award-winning cuisine and matchless service and hospitality. The immaculately restored Cape Dutch homestead at Grande Roche dates back to the 18th century, and offers guests a variety of sumptuous accommodation which include 35 luxury suites. The Banqueting Venue with an open-air amphitheater sits on the upper slopes of the estates, in the midst of vineyards and plum orchards, with a backdrop of Paarl Rock. Whether it's an international conference, a board meeting, cutting-edge product launch or high-profile company summit, The Grande Roche will take care of your needs... we know it is the little details that matter. ... more   less 
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