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“Wonderful Weekend” 5 of 5 bubbles
Review of Sante Hotel & Spa

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Sante Hotel & Spa
Ranked #10 of 14 Hotels in Paarl
Johannesburg, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful Weekend”
5 of 5 bubbles Reviewed 29 July 2013

We received splendid service across the spectrum. The spa was fantastic and we were treated to truly exceptional service from Bruce and Manny. What a wonderful weekend in an amazing setting.
We'll definitely be back!

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank agittings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orionsante, Manager at Sante Hotel & Spa, responded to this review, 14 August 2013
Dear Sir/Madam,

Thank you for your wonderful review. Your kind words will be passed onto the whole team.

We look forward to seeing to you back soon.

Warmest Regards,
The Sante Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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187 reviews from our community

Traveller rating
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    27
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
Johannesburg
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 9 July 2013

Beautiful setting and luxuriously spacious rooms but poor management has resulted in the hotel going downhill.... Room service delivered without knives and forks! Salmon tasted of everything in the fridge except salmon. Door handle came off in my hand when trying to get onto the balcony. Balcony covered in bird poop and home to a wasp's nest - obviously not been attended to in ages. Door handle apparently fixed on request but still not locked when I came back to my room hours later. Why is it that when chains take over previously independent hotels, they wreck them? Sante is now owned by the Orion group.

  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Ginny F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orionsante, Manager at Sante Hotel & Spa, responded to this review, 26 July 2013
Dear Sir/Madam,

Thank you for your review. It is unfortunate that you had a bad experience at Sante, we have however noted all faults and will use these as a guideline to improve the customer experience day by day.

Yours sincerely,
The Sante Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Paarl hotels

Cape Town
Level Contributor
200 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 310 helpful votes
3 of 5 bubbles Reviewed 25 June 2013

This was a weekend away as a family and this hotel is ideally located in a prime spot. However, the service is slow and although they knew that we were 4 guests, we had to remind them about the shortage of towels and even the utensils were just for two persons. That was not appreciated.
The service at breakfast is slow as there are no waiters to assist you immediately, so prepare yourself to fetch your own coffee, some time will pass before your used plates are removed and a standard selection of breakfast food is available.
I was in general not impressed with the services provided during breakfast.
We used and enjoyed the pool in the Spa area, which is available for general use before 9am and after 6pm.
In summer, take along a camera and / or binoculars for bird watching may promise to be enjoyable and interesting.

Room Tip: Rooms closer to reception and the spa is better, otherwise you need to drive from your cottage to ge...
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  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank vsomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orionsante, Manager at Sante Hotel & Spa, responded to this review, 28 June 2013
Dear Sir/Madam,

We are aware of the slow service experienced by customers such as yourselves and are taking steps to address the shortfall in staffing that we have recently experienced. Our department heads are actively recruiting and training to ensure that the service delivery matches and exceeds the expectations of our valuable guests.

We are also seriously looking at the redesign of our breakfast presentation with our head chef and management team.

Warm regards,

The Sante Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 25 June 2013

This was our second stay at Sante Spa and the experience was very consistent with the previous time - it's a bit of a mixed bag.
Here are the things that we really enjoyed about Sante Spa:
1) The setting of the resort is beautiful! It's very rare to come across the gardens and surroundings as pretty as these.
2) The spa is beautiful and has lovely facilities. The spa staff is very friendly, helpful and polite.
3) The rooms are large and spacious.
4) The hotel itself has a number of facilities - bar, library, canoes and mountain bikes for hire. One can easily not leave the resort property at all.

However, for a five star resort that finesse which one expects was often missing. The rooms are large and have a seating area, but somehow the design is just not inviting. There was nowhere in the room where it felt comfortable to sit and relax. The spa suites are a bit more inviting, but the manor rooms (in the main building) are just not designed in an appealing way. The rest of the hotel is similar - it's pretty, but somehow not inviting to actually stay and relax.

The hotel staff really bring the hotel down. On both our stays the electricity went off (no-ones fault, it happens), but the reception staff didn't handle it very well. I had enquired about whether the massages were still being done and whether breakfast was being served. The feedback given was both misleading and late (we had to chase them up for feedback) and led to a lot of frustration. The restaurant staff are also not very well trained and really not pleasant.

The quality of the breakfast itself was also really unimpressive - the choice was reasonable, but very bland.

However, there was one manger that waited for us to check in (we only arrived after 11pm), who was incredibly friendly and even went to fetch wood for us and lit the fireplace in our room. If only the rest of the staff learnt even a little bit from this manager, Sante Spa would be a much more welcoming place.

Overall it's not a bad stay. It service is not important then you would probably find it a lovely stay. I would visit it again, but I am unlikely to choose it when I want a very special stay.

Room Tip: Go for the spa suites rather than the main manor rooms - they are prettier. Also try to get a room a...
See more room tips
  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Slav103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orionsante, Manager at Sante Hotel & Spa, responded to this review, 28 June 2013
Dear Madam,

We apologise for any inconvenience or lapse that you may have experienced during your stay at Sante. We pride ourselves on trying to always improve the guest experience and will certainly use the valuable information that you have provided us in this review as a benchmark for improvement.

As a property that is finding its feet we are thrilled to get such a honest review that highlights the areas we need to improve on.

We hope to have the opportunity to show you the service that we believe and know Sante can truly deliver to our guests.

Sincerely,

The Sante Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 24 June 2013

Friendly staff, great spa experience. Breakfast not up to speed though - could see it was leftovers from previous day. Dinner - lovely! The roof leaking at places during rainy weather and you might find yourself listening to a repetitive dripping noise somewhere in your room. Lovely location in the middle of winelands with superb view over mountains. Great getaway.

  • Stayed June 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EarthCreature
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orionsante, Manager at Sante Hotel & Spa, responded to this review, 28 June 2013
Dear Madam,

Thank you for you kind review. We appreciate your valuable feedback and will endeavor to use it to improve...

We look forward to welcoming you back to Sante.

Warm regards,

The Sante Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 24 June 2013

This must be one of the most beautiful and tranquil settings for a hotel! Situated just outside Paarl in the Cape Winelands, lies the Sante Hotel and Spa. We arrived on the Saturday afternoon early to enjoy lunch on the stoep. Friendly service from our waiter really complimented the good food. Please try the cold meat and locally produced cheese board; you would not be sorry! The spa is also worth a visit, although it is a bit on the pricy side for the massages, facials, etc. The heated pool and Jacuzzi was thoroughly enjoyed on a cold winters afternoon. Supper was perfectly done in the form of a rack of lamb on baby potatoes and a lovely lamb shank for my partner. The spa suites is absolutely breathtakingly beautiful and comes standard with heated bathroom floor and a FIRE PLACE! Beds are extremely comfortable and bedding provided is top quality! Breakfast was the normal buffet spread consisting of cold meats, cereal's, bacon, sausages etc. Sante is definitely worthy of a second visit for us!

Room Tip: Only bad was that there is only one Jacuzzi and you need to be willing to share you "bubbles&qu...
See more room tips
  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TertiaTerblancheL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orionsante, Manager at Sante Hotel & Spa, responded to this review, 28 June 2013
Dear Tertia,

Thank you for your wonderful compliments and will pass your compliments onto the all the staff that made this possible. One of the best moments for us at Sante is reading such wonderful feedback to the staff and highlighting the very reason why we go to work everyday.

We look forward to seeing you back to Sante and hopefully soon.

Warm regards,

The Sante Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town, Western Cape, South Africa
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 31 May 2013

When we first arrived on the dirt road we were a bit skeptical as to what we will find when we reach our destination. We wondered will this truly be as beautiful and amazing as the pictures have shown. And my were we blown away when we pulled up at the front. Our expectations were met immediately. The scenery were breathtaking even more in person.This was gonna be a great trip. The friendly staff were welcoming and we couldn't wait to embark on this adventure. We stayed in one of the beautiful spa suites. We got pampered in the spa and at the end we didn't even want to leave!! We definitely will be returning as this was a beautiful experience and we hope that time we will be staying even longer.

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Delmaine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orionsante, Manager at Sante Hotel & Spa, responded to this review, 10 June 2013
Dear Delmaine,

Sante in its simplest form means "health". Our customers come first and making our guests experience the true enchantment that is Sante is our number one priority. We live by a simple mantra "Our customers arrive as guests but leave as family", in this case we feel the same. Thank you, thank you, thank you!

We hope to see you back soon.

Warmest regards,

Staff and Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sante Hotel & Spa

Property: Sante Hotel & Spa
Address: La Bella Vita Wine Estate | Simonsvlei Road, Paarl 7646, South Africa (Formerly Sante Winelands Resort)
Region: South Africa > Western Cape > Paarl
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#5 Luxury Hotel in Paarl
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sante Hotel & Spa 4*
Number of rooms: 61
Official Description (provided by the hotel):
Flanked by the majestic Simonsberg Mountains in the picturesque Franschhoek Valley, Santé Hotel, Resort & Spa is situated on a working wine estate. Only 40 minutes from Cape Town International airport, Santé has it all - a luxurious hotel, outstanding conference facilities and an award-winning Spa & Wellness centre. The hotel’s fine dining restaurant serves gourmet meals with international flair and inspired by local delicacies - many sourced from its own organic gardens. The rooms are stylish and luxurious, with marble finishes, deluxe bathrooms and offer sweeping views of the mountains, lakeshore and vineyards. Three types of accommodation are available: Manor rooms – in the main hotel, Spa suites, and the Villas. Santé means ‘health’ and this simple message is carried through every aspect of the guest experience - from the décor of the luxurious and spacious rooms, through to the rejuvenating spa treatments and the thoughtful attention to detail. ... more   less 
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Also Known As:
Sante Hotel, Resort And Spa
Sante Hotel Paarl
Sante Winelands Hotel

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