I had booked for Sante for the second time having enjoyed my stay in 2012.
Upon arrival , our group of 4 , with confirmed booking in hand , was told that there was no booking for us , apparently the computer system had crashed and lost all reservations , obviously no back ups?
After a wait we were offered alternative accomodation close by which was very nice but this obviously meant we were unable to make use of the facilites , the main reason we had booked Sante?
I emailed the hotel to find out how we could be compensated for our loss and was advised that we could have a room at a reduced price by Mr Bruce Walker , General Manager.
No phone call to apologise or make some worthy compensation , the man obviously has no people skills and he will continue to chase away business.
- Official Description (provided by the hotel):
- Flanked by the majestic Simonsberg Mountains in the picturesque Franschhoek Valley, Santé Hotel, Resort & Spa is situated on a working wine estate. Only 40 minutes from Cape Town International airport, Santé has it all - a luxurious hotel, outstanding conference facilities and an award-winning Spa & Wellness centre. The hotel’s fine dining restaurant serves gourmet meals with international flair and inspired by local delicacies - many sourced from its own organic gardens. The rooms are stylish and luxurious, with marble finishes, deluxe bathrooms and offer sweeping views of the mountains, lakeshore and vineyards. Three types of accommodation are available: Manor rooms – in the main hotel, Spa suites, and the Villas. Santé means ‘health’ and this simple message is carried through every aspect of the guest experience - from the décor of the luxurious and spacious rooms, through to the rejuvenating spa treatments and the thoughtful attention to detail. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Hotels.com, Agoda, Traveltool, S.L.U., HotelQuickly and Hotel.de so you can book your Sante Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sante Hotel Paarl
- Sante Hotel, Resort And Spa
- Sante Winelands Hotel