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“Rip off”
4 of 5 bubbles Review of The Wigwam

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The Wigwam
Ranked #1 of 1 Hotels in Litchfield Park
Certificate of Excellence
GreenLeadersBronze level
Pine, Arizona
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Rip off”
4 of 5 bubbles Reviewed 14 December 2011

I reserved three rooms for myslef and my family because we were going to be in area for a holiday family party.
I paid in advance for all three rooms.
When I checked in, the clerk confirmed my rooms were paid for but asked for my credit card to cover for any "Incidentials" we might need.
We charged no incidentials and only slept in the rooms arriving back at the holel late that evening.
Check out went okay but when I checked my credit days later, I had been charged $22.41 per room.
What a rip off. We'll never stay there again.

Stayed December 2011, travelled with family
Helpful?
2 Thank MaxF31313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWigwam, General Manager at The Wigwam, responded to this review, 20 December 2011
We regret to hear that you were unhappy about your recent stay and the fee that was charged to your credit card. The amount was not for incidentals as you thought, but rather it is the resort fee. The resort fee is a per room charge that covers items and services such as internet, local and 800 calls, fitness center access, in room Starbucks coffee and overnight self parking to name just a few. We hope this clarifies any misunderstanding. Thank you for taking the time to share your experience with us.
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1,259 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (423)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 December 2011

We stayed at the resort with over 100 people, they went out of their way to accommodate us in short notice. Everyone their was friendly and very accommodating in every way. I would recommend for any size party. Spa is amazing too.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tgoodbrand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWigwam, General Manager at The Wigwam, responded to this review, 20 December 2011
It is our goal at The Wigwam to provide exceptional and friendly services to each and every one of our guests. We are elated that your recent experience reflects the type of experience we hope everyone will have when staying with us. The world-renowned Elizabeth Arden Red Door Spa at The Wigwam is a great place to unwind, relax and be pampered. We’re so happy you enjoyed it and hope you will return again soon as it would be our pleasure to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, TX USA
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 28 November 2011

The recent $ 8 mil improvements to the public areas are gorgeous. Keeping all the history coupled with modern amenities makes the property a delight. Service generally good but unfussy. Food and drink at Litchfield's was 5 star. Thanks Christine for the best gimlet! Rob, your poolside service was great .Note:Rooms have not been remodeled but all well maintained. This will bother you if you are looking for a "W" look and feel.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeBonRobert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWigwam, General Manager at The Wigwam, responded to this review, 6 December 2011
Thank you for taking notice of our recent renovations at The Wigwam. We are so glad you enjoyed the atmosphere of the historical blend with modern amenities. Your five-star rating of Litchfield’s is flattering and greatly appreciated and our staff will certainly be touched by your kind acknowledgment. We look forward to welcoming you back again soon.
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Melbourne, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 17 November 2011

A resort that is one of a kind. Rooms were huge with beautiful ammenities, our room overlooked the pool. We attended the Great Dane National Speciality and the staff went out of their way to be so helpful, nothing was ever a problem. Rooms were very clean and bathroom facilities were second to none. Loads of outdoor seating and beautiful walks on large grassy areas. Only thing missing i would have liked a mini fridge in my room but other than that i had nothing to complain about

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daneander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWigwam, General Manager at The Wigwam, responded to this review, 22 November 2011
We are truly flattered by your kind words and are grateful to you for sharing your appreciation of The Wigwam and its staff. We hope you had great time at the 2011 Great Dane National Specialty. Just for future reference, refrigerators are available upon request for a small fee per stay. We hope that you will allow us the pleasure of welcoming you back again soon to The Wigwam.
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Level Contributor
3 reviews
5 of 5 bubbles Reviewed 17 November 2011

Clean, friendly, resort AAA value spa and golf was awesome!

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank a3a21971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWigwam, Manager at The Wigwam, responded to this review, 6 December 2011
We are thrilled that your stay at The Wigwam was such a positive experience and that you enjoyed the golf so much. The Wigwam's three 18-hole championship golf courses were designed by the legendary Robert Trent Jones, Senior. We hope you had time to experience all three courses but if not, you can always come back! Thank you for the awesome review and it would be our pleasure to have you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roswell, Ga
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 15 November 2011

We stayed for one week in late October-early November 2011, and found it to be the perfect place to relax and escape from it all. The resort is huge, the grounds are gorgeous, the Casitas are large and very accommodating, including ultra-comfortable beds and linens. The Staff bends over backwards to please - including providing us with directions when we got lost on the road twice, staying on the phone with us until our destination was reached. Could not ask for more. Hated to leave. Will be back.

Room Tip: Even the smallest two bed Casitas is twice as large as a normal hotel room.
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Glen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWigwam, General Manager at The Wigwam, responded to this review, 29 November 2011
It warms are hearts to read your story and know that our staff made such a positive impression during your stay at The Wigwam. It is our top priority to provide exceptional guest services which includes helping our guests find their way to a destination or back to the resort safely. We were also sad to see you go and hope that you will allow us the pleasure of welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, VA
Level Contributor
91 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 bubbles Reviewed 9 November 2011

Based on this being a resort, I have to rate it lower. The room I stayed in for 8 nights in Aug 2011 was out-dated and tired -- furniture, decor and carpet (old and needed replacing) Everyday I killed at least one roach -- after the house keepers had cleaned.
The front desk staff were not very helpful, unless you got loud with them -- which you shouldn't have to do in order to get basic information.
The phone in my room did not work till the last night of my stay, and no one seemed to care.
It was in excess of 110 degrees every day and there is not a fridge in the room for water (options to get water are the bar and room service or you can pay an excessive amount for a small bottle left in the room, which is room temp) if you go out an purchase to bring back to the room, there is no way to cool it off -- again front desk folks didn't seem to care about this either. Room service menu's are not available in all of the rooms -- however, you are told at check in about room service being available in all rooms.
The common areas of this historic resort are very nice...the main resturant is amazing -- great service and local/fresh/flavorful food! So, highly recommend eating in the main resturant, but staying here.
No good place on the 'resort' to get a full good breakfast.
The owners really need to invest some money to restore the rooms here and stop relying on bus tours to stay open.

  • Stayed August 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TLA48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWigwam, General Manager at The Wigwam, responded to this review, 15 November 2011
It saddens us to learn that although you've shared an appreciation for our onsite restaurant and facilities, there were many aspects of your stay that did not meet your expectations. We were very surprised to learn about the issues you mentioned within your review. We do encourage guests to share any concerns with us at the time of the stay so that we may address them immediately. Just a quick note, refrigerators are available for a small fee per stay and we apologize if this was not communicated to you. Your input and feedback is welcomed and we appreciate the time taken to share your experience with us.
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Additional Information about The Wigwam

Property: The Wigwam
Address: 300 Wigwam Boulevard, Litchfield Park, AZ 85340
Phone Number:
Region: United States > Arizona > Central Arizona > Litchfield Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Litchfield Park
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Wigwam 4*
Number of rooms: 331
Official Description (provided by the hotel):
Beloved by generations, this Arizona landmark, Historic Hotel of America and AAA 4 Diamond property couples historic charm with a truly modern sense of adventure. Relax in the elegant comfort of 331 casitas and suites, but be sure to carve out time for our legendary golf, superb spa, four pools - including a new 25-foot tower with twisting water slides -distinctive cuisine and innovative, Arizona-inspired programming. The Wigwam is the ideal choice for both locals and guests who seek exceptional accommodations, amenities, activities and service that are enriched by the genuine flavors and real character of Arizona’s past and present. Rich with over 80 years of tradition, The Wigwam inspires locals and guests to “Make Some History” by creating memorable stories and cherished new traditions of their very own. ... more   less 
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Also Known As:
The Wigwam Golf Resort And Spa
The Wigwam Golf Hotel Litchfield Park
The Wigwam Hotel
Wigwam Hotel Litchfield Park
The Wigwam Arizona/Litchfield Park

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