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“New Years to remember” 5 of 5 bubbles
Review of The Wigwam

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The Wigwam
Ranked #1 of 1 Hotels in Litchfield Park
Certificate of Excellence
GreenLeadersBronze level
Patagonia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“New Years to remember”
5 of 5 bubbles Reviewed 2 January 2012

We went New Years Eve day to the spa and then to stay at the hotel. It was a wonderful time for us and one we will long remember. Excellant service, rooms were very nice (found a butt on the patio that was missed by staff) great food, the grounds are just gorgerous especially for Christmas as well as the interior. They had a fantastic group for the New Years gala which was included for us with our dinner price. Would strongly recommend to others and certainly return trip for us. Spa is all the Elizabeth Arden states it should be and a marvelous staff. Weather was perfect which really made the entire stay even nicer.

Room Tip: We were by the pool without the large water slide and it was much nicer if you go and do not have ch...
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank smittyba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWigwam, General Manager at The Wigwam, responded to this review, 10 January 2012
Happy New Year! We are thrilled that your time at The Wigwam was so memorable. We love being a part of guest's wonderful new memories and helping to create the best possible experience during your stay. The Elizabeth Arden Red Door Spa sounds like it was the perfect way to start the New Year, we’re delighted you enjoyed it. We hope that you will return soon to The Wigwam to make more great long lasting memories.
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1,235 reviews from our community

Traveller rating
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    269
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (416)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Seattle
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 28 December 2011

We had a "girlfriends" week here in December 2011. We loved the resort--clean, well-cared-for, and overall a nice place to stay. There was a lot of parking and the pool was clean and well-maintained with attentive staff. The gym had great, new and well-maintained equipment. The main lodge, which houses registration, a bar/lounge, restaurant, and open seating areas, was also beautiful. You can find reading materials, free newspapers, and games to play in the main lodge building. Our room was a golf course view room and it was spacious with two double beds, a wet bar area and a walk-in closet! The bathroom was separated by a door, where the bath and toilet was in one room and the sink and vanity was in a separate area. The counter space in the bath was great.

What wasn't great was the lack of hot water in our room for the first 36 hours we were there. We called as soon as we discovered it and they came and said it was fixed, but that evening it was not working. Once they got it fixed, the hot water worked fine. We found the ice machines were few and far-between. They may be closer to your room, depending on where you are staying in the resort. The pillows on the beds were old and need replaced, but the beds were comfortable. We expected a microwave in our room but we didn't have one (nor a refrigerator). We asked about these items at checkout and they said all we needed to do was ask and they would have brought us a microwave (they rent refrigerators). However, no one mentioned the microwave at check-in, so how we were supposed to know this, I am not sure. When we complained at checkout about the hot water problem, they just apologized and didn't offer any break on the room rate, the resort fees, or even offer to buy us a cup of coffee!. This was bad business, in my opinion.
The location is a bit remote, but it was quiet and the scenery was pleasant--it was worth driving out of our way a bit.

Room Tip: If you choose the "golf course view" room, ask for one between #410 and #430 so you don...
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  • Stayed December 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank MsCJSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWigwam, General Manager at The Wigwam, responded to this review, 3 January 2012
Thank you for your detailed review highlighting all the aspects of your recent stay at The Wigwam. We're glad that you enjoyed so much about the resort and hope that your girlfriend's weekend was a great success filled with a lot fun. We do regret that you were unaware of the availability of microwaves and refrigerators for our guest rooms. For future reference, you can find a list of amenities and services available to guests on our website. We do apologize for any inconveniences you may have experienced during your stay and we hope that they were minimal. We hope you’ll find your way back to The Wigwam soon as it would be our pleasure to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 25 December 2011

Overall, my wife and I enjoyed staying at the Wigwam. The grounds are maniqured and rooms very clean. The pool, tennis courts, golf course, bar, and restaurant are exceptional. The complimentary wifi was also nice. The only room for improvement is that the showers are outdated. Also when the shower was on at the room next to mine, then the water would run cold.

  • Stayed December 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dbrown2142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWigwam, General Manager at The Wigwam, responded to this review, 3 January 2012
It thrills us to hear that you and your wife had a good time during your stay at The Wigwam. The pool, tennis courts and golf course are all great ways make the most of your vacation and we're glad you had an opportunity to enjoy them. We hope that you will make staying with us a long standing tradition, as we look forward to welcoming you back again and again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 20 December 2011

There are so many resorts in the area, there is no need to stay at a dated, needs-renovating place. Staff was pleasant enough, though they didn't go out of their way to take care of us. The pools were lovely, as were the grounds. The rooms need updating. There's also quite a bit of "stuff" around side buildings that should be removed or taken care of - makes the place look rather shabby. I'm going to check my credit card bill to search for charges we might not know about after reading others' reviews...

Found a great deal on the web, but when "additional fees" were added it wasn't such a bargain.

I'd say do a bit of searching for something newer, more up-to-date, and without hidden fees.

Room Tip: Larger rooms face the golf courses.
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  • Stayed December 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank elbeekaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWigwam, General Manager at The Wigwam, responded to this review, 3 January 2012
We regret that your overall impression of our resort fell shy of your expectations. Please be assured that all of our fees are clearly outlined on our website which is the best resource for any details regarding our resort. Your input and feedback is welcomed and we appreciate the time taken to share your experience with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 20 December 2011

We stayed at the WigWam resort and loved it! The staff was awesome & the grounds are beautiful. So much to do with shopping close by.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kristinesparza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWigwam, General Manager at The Wigwam, responded to this review, 3 January 2012
It is always such a pleasure to learn that a guest enjoyed staying at The Wigwam. We're so glad that you loved everything about our resort and the local area. Thank you for such a great review and we hope that you can visit again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pine, Arizona
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 14 December 2011

I reserved three rooms for myslef and my family because we were going to be in area for a holiday family party.
I paid in advance for all three rooms.
When I checked in, the clerk confirmed my rooms were paid for but asked for my credit card to cover for any "Incidentials" we might need.
We charged no incidentials and only slept in the rooms arriving back at the holel late that evening.
Check out went okay but when I checked my credit days later, I had been charged $22.41 per room.
What a rip off. We'll never stay there again.

Stayed December 2011, travelled with family
Helpful?
2 Thank MaxF31313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWigwam, General Manager at The Wigwam, responded to this review, 20 December 2011
We regret to hear that you were unhappy about your recent stay and the fee that was charged to your credit card. The amount was not for incidentals as you thought, but rather it is the resort fee. The resort fee is a per room charge that covers items and services such as internet, local and 800 calls, fitness center access, in room Starbucks coffee and overnight self parking to name just a few. We hope this clarifies any misunderstanding. Thank you for taking the time to share your experience with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 December 2011

We stayed at the resort with over 100 people, they went out of their way to accommodate us in short notice. Everyone their was friendly and very accommodating in every way. I would recommend for any size party. Spa is amazing too.

  • Stayed December 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tgoodbrand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWigwam, General Manager at The Wigwam, responded to this review, 20 December 2011
It is our goal at The Wigwam to provide exceptional and friendly services to each and every one of our guests. We are elated that your recent experience reflects the type of experience we hope everyone will have when staying with us. The world-renowned Elizabeth Arden Red Door Spa at The Wigwam is a great place to unwind, relax and be pampered. We’re so happy you enjoyed it and hope you will return again soon as it would be our pleasure to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Wigwam

Property: The Wigwam
Address: 300 Wigwam Boulevard, Litchfield Park, AZ 85340
Phone Number:
Region: United States > Arizona > Central Arizona > Litchfield Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Litchfield Park
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Wigwam 4*
Number of rooms: 331
Official Description (provided by the hotel):
Beloved by generations, this Arizona landmark, Historic Hotel of America and AAA 4 Diamond property couples historic charm with a truly modern sense of adventure. Relax in the elegant comfort of 331 casitas and suites, but be sure to carve out time for our legendary golf, superb spa, four pools - including a new 25-foot tower with twisting water slides -distinctive cuisine and innovative, Arizona-inspired programming. The Wigwam is the ideal choice for both locals and guests who seek exceptional accommodations, amenities, activities and service that are enriched by the genuine flavors and real character of Arizona’s past and present. Rich with over 80 years of tradition, The Wigwam inspires locals and guests to “Make Some History” by creating memorable stories and cherished new traditions of their very own. ... more   less 
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Also Known As:
The Wigwam Golf Resort And Spa
The Wigwam Golf Hotel Litchfield Park
The Wigwam Hotel
Wigwam Hotel Litchfield Park
The Wigwam Arizona/Litchfield Park

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