I took my family to the Wigwam for Easter Brunch. WE had a 12:30 reservation and we arrived about 12:00. Luckily we arrived early I dropped by family off up front and then drove around for the next 20 minutes trying to find parking! Tons of cars were parked up and down the streets because of the lack of parking on the resort property. The problem is though, there are No parking signs up and down the street!
The lobby was very crowded with folks in a line trying to check in and this is expected on a holiday. We were taken to our table relatively quickly. We were a party of four and we waited on by our waitress for drinks quickly. This is where the positive comments end.
I was brought a cup of coffee that was luke warm and wasn't give a spoon to stir it with. I had to flag the waitress down for cream . She didn't bring a spoon with it and I used the table spoon give out with our silverware.
Any of the brunch items that had to do with breakfast, pancakes, sausage, bacon, these were all ice cold. The peel and eat shrimp was good though because it was meant to be service cold. The ham was very good I must say. In nut shell the food was national chain buffet quality but without the warms under the pans.
Now for the ending! Lucklily my 18 year old daughter and her boyfriend brought her care because she had to work later. I gave my card to our server and she went to handle the bill. 20 minutes later show up with the print out of someone else's bill for 8 people. She then apologized and went back to get the right bill. 40 minutes later she was still gone with my card and I flagged down a floor supervisor to track my wayward card down! 25 more minutes passed before I was brought my card so we could leave. At this point nothing enjoyable could be remembered by anyone and you were just a little angry about the 25% automatically added for service to a bill for four!! My advise is , the xtra drive from the West Valley to the resorts in Phoenix and Scottsdale would be well worth the time. Never again will I waist my time and ruin another holiday at the Wigwam! 20 more minutes to the Biltmore would have been a great decision! And oh how I miss the Brunch at the Phoenician!
- Official Description (provided by the hotel):
- Beloved by generations, this Arizona landmark, Historic Hotel of America and AAA 4 Diamond property couples historic charm with a truly modern sense of adventure. Relax in the elegant comfort of 331 casitas and suites, but be sure to carve out time for our legendary golf, superb spa, four pools - including a new 25-foot tower with twisting water slides -distinctive cuisine and innovative, Arizona-inspired programming. The Wigwam is the ideal choice for both locals and guests who seek exceptional accommodations, amenities, activities and service that are enriched by the genuine flavors and real character of Arizona’s past and present. Rich with over 80 years of tradition, The Wigwam inspires locals and guests to “Make Some History” by creating memorable stories and cherished new traditions of their very own. ... more less
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- Also Known As:
- The Wigwam Golf Hotel Litchfield Park
- The Wigwam Golf Resort And Spa
- The Wigwam Hotel
- Wigwam Hotel Litchfield Park
- The Wigwam Arizona/Litchfield Park