I had to spend one night at the Wigwam since its location, while inconvenient to almost everything in the Phoenix area, was convenient to an event I was attending. Every aspect of my stay was a disappointment. The front desk staff was unfriendly. The room, which the reservation agent assured me was one of their renovated rooms, appeared to have last been renovated in 1985. The lobby appears to be of a similar vintage.
My room was the noisiest I have ever stayed in. At 1 a.m. I was awakened by a party in the room next door, footsteps from the room upstairs, and hooting and howling from the pool outside. I called the front desk twice to ask that they send security to address the issues but it never really got any quieter. The front desk was unapologetic about the noise and upon check-out had the good sense to not even ask me how my stay was (perhaps this is a policy since they always get an earful when they do ask about guests' stays). Adding to my restful stay was an incredibly uncomfortable bed and loud air conditioning.
The only staff members who seemed friendly and competent were the valets. They could teach the front desk staff a thing or two.
- Official Description (provided by the hotel):
- Beloved by generations, this Arizona landmark, Historic Hotel of America and AAA 4 Diamond property couples historic charm with a truly modern sense of adventure. Relax in the elegant comfort of 331 casitas and suites, but be sure to carve out time for our legendary golf, superb spa, four pools - including a new 25-foot tower with twisting water slides -distinctive cuisine and innovative, Arizona-inspired programming. The Wigwam is the ideal choice for both locals and guests who seek exceptional accommodations, amenities, activities and service that are enriched by the genuine flavors and real character of Arizona’s past and present. Rich with over 80 years of tradition, The Wigwam inspires locals and guests to “Make Some History” by creating memorable stories and cherished new traditions of their very own. ... more less
- Reservation Options:
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- Also Known As:
- The Wigwam Golf Resort And Spa
- The Wigwam Golf Hotel Litchfield Park
- The Wigwam Hotel
- Wigwam Hotel Litchfield Park
- The Wigwam Arizona/Litchfield Park