My girl friend and I visited on Friday evening 02/21/14 arriving at approx 6pm. There were tables available on the patio, but we requested to sit inside. The hostess, a young male, told us it would be a 15 minute wait. After waiting over 50 minutes and watching two other parties getting seated inside before us when they arrived after us, we asked the hostess how much longer we'd have to wait. Mind you, we were standing by the hostess's table outside the entire time. He apologized, grabbed some menus, and told us he'd seat us. Then he proceeded to lead us to a table on the patio. When we rejected reminding him that we had been waiting for a table inside, he then sat us at a dirty table.
After being seated for about 10 minutes and requesting someone wipe down our table, we placed our orders. Forty-five minutes later and a bowl of chips and salsa consumed, our meals arrived. I ordered the sonoran enchiladas which were about average and my girl friend ordered a burrito. Both plates came with rice and beans, but my friend's looked as if they'd been put on the plate and left under a heat lamp for 30+ minutes. They were hard, dry, and stuck to the plate whereas mine were soft and moist. When we told the waitress, she offered to bring new sides, but we were done.
When we tried to explain our frustrations over our experience, the waitress left saying she'd get a manager. Then she returned and said she'd give my friend 10% off her meal which equated to about $1.20. Then she asked if we were done or wanted boxes. I asked for "boxes." She returned with one box handing it to me, took my friend's plate without asking and threw the rest of her meal in the garbage. My friend was planning on taking home her burrito, but she wasn't given the opportunity. While I can see how this was probably a misunderstanding, nevertheless, we were extremely disappointed.
2.5 hours later, we were leaving and agreed it definitely wasn't worth the wait. Next time, we'll go back to Taps (next door) where I've eaten many times and never been disappointed.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.