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“Our stay at 22 Die Laan Guest House”

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22 Die Laan Guest House
Reviewed 3 September 2013

The guest house does not normally cater for children and we turned up with three! So I was impressed by how they quickly adjusted to accommodate my children there. The room was excellent and the service was great. My family enjoyed the stay. I was taken aback at checkout when I was asked to pay for damages (cool drink stain on linen). I think these should be covered on the price per night.

  • Stayed: July 2013, travelled with family
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Review collected in partnership with this hotel
Thank ITM2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22DIELAANGUESTHOUSE, Owner at 22 Die Laan Guest House, responded to this reviewResponded 18 September 2013

Dear valued guest

Thank you so much for taking the time to review us; I know people are busy and therefore appreciate the time and effort.

A special thanks for all your positive comments, especially about our service. Every single member of the 22 Die Laan team works really hard at trying to meet the needs of our guests as best possible.

I am really sorry that you were disappointed about us charging you for damages to our linen. I trust however, that you will understand our policy: we cannot possibly cover possible damages to any part of our property through our accommodation rate, as this can vary dramatically. We need to cover ourselves for such incidents by an indemnity policy which all guests sign when completing our registration form. We fully accept that the cool drink stains were caused by an accident; I have 3 children myself and understand all too well how easily such a thing can happen. Unfortunately, though, we could not remove the stajns ourselves and had to have the linen professionally cleaned.

We sincerely hope to see you back at the guest house in the future.

Kindest regards

Ounin Arndt
Owner

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Reviews (103)
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55 - 61 of 103 reviews

Reviewed 28 August 2013

Our stay at 22 Die Laan Guest House was very enjoyable. The location is perfect - just a short walk from the center of beautiful Stellenbosch. The rooms are beautiful and the buffet breakfast delicious. We're looking forward to returning to this lovely guesthouse.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with this hotel
Thank ESL40years
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22DIELAANGUESTHOUSE, Owner at 22 Die Laan Guest House, responded to this reviewResponded 29 August 2013

Dear Guest

Thank you so much for taking the time to review 22 Die Laan Guest House. We really appreciate the effort, and the positive and constructive comments you made.

Every single member of our team works really hard to ensure that the needs of our guests are met as best possible, so it is really encouraging and rewarding to receive such positive feedback.

We do indeed look forward to hosting you again at 22 Die Laan Guest House.

Kindest regards

Ounin Arndt
Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2013

A lovely guest house overall in a great location close to the main centre of Stellenbosch. However, we did feel the guest house was over priced compared to previous guest houses stayed at, which offered far more warmth and a greater range of facilities.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with this hotel
Thank Jenny T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22DIELAANGUESTHOUSE, Owner at 22 Die Laan Guest House, responded to this reviewResponded 14 August 2013

Dear valued guest

Thank you very much for taking the time to review 22 Die Laan Guest House.

We appreciate your positive comments about our location, but are sorry that we did not live up to your other expectations. We try out best to meet the needs of our guests as best possible, but accept that we cannot satisfy everyone.

Kindest regards

Ounin Arndt
Owner

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Reviewed 12 July 2013

Very professional and polite staff, clean rooms, enjoyable environment with quiet nights. I also like the breakfast. I found the place quite appropriate for holidays. Shopping area in a walkable distance

  • Stayed: July 2013, travelled on business
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Review collected in partnership with this hotel
Thank Romana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22DIELAANGUESTHOUSE, Owner at 22 Die Laan Guest House, responded to this reviewResponded 22 July 2013

Dear valued Guest

Thank you so much for your review. We appreciate you taking the time to give such detailed feedback on our guest house. It helps to improve our service to our guests.

We especially appreciate the kind words about our staff, who all work very hard to ensure that our guests' needs are met as best possible.

We look forward to welcoming you again at some point in the future.

Kind regards

Ounin Arndt
Owner

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Reviewed 2 May 2013

I always try to stay at 22 Die Laan because of its location, the always friendly staff, the pefect service and the stylish ambience. There is nothing to complain about or to improve. However, we stayed in one of the smaller rooms in the main house which become a little bit tiny when two people stay for a few nights with lots of luggage.

  • Stayed: April 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank c5johe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22DIELAANGUESTHOUSE, Owner at 22 Die Laan Guest House, responded to this reviewResponded 7 May 2013

Dear guest

Thank you so much for your positive and constructive feedback. It is much appreciated. Your kind words about all the attributes at 22 Die Laan Guest House are heart warming; especially the comment about the friendliness of the staff. We all try our best on a daily basis to make our guests as comfortable as possible.

We hope to see you back soon, and then in one of our Luxury Garden Suites!

Kind regards

Ounin Arndt
Owner

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Reviewed 30 April 2013

I cannot begin to express just how helpful the manager and staff are at Die Lann.

We arrived to an upgraded room, a friendly smile and a willingness to answer about 15 typical tourist who should of research Stellenbosch more questions. On top of all this they managed to get us into Oppie Dorp for dinner on the evening of our arrival, which is not easy at all.

The rooms were excellent, very large bathroom and we had a view to the outdoor area and pool.

Breakfast was ready when we woke in the morning, with a light airy room, newspapers to read and HP Sauce of course (sorry insider jone couldnt resist).

Our only disappointment was that we booked for 1 night here, we should of made it 2-3 to really make the most of Stellenbosch and its wineries (next time I guess).

Well done to the Die Lann Team

Room Tip: try to get a room at the back leading into the garden it is worth the extra expense
See more room tips
  • Stayed: April 2013, travelled as a couple
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Thank SthOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22DIELAANGUESTHOUSE, Owner at 22 Die Laan Guest House, responded to this reviewResponded 1 May 2013

Dear Guest

Wow, thank you so much for your most wonderful review! I cannot begin to express how much such positive feecback means to each and everyone of us at 22 Die Laan Guest House.

I have special appreciation for your comments about the staff - the managers and cleaning personnel work really hard to ensure that our guests are as happy and comfortable as possible in all respects. It is therefore heartwarming to know that their hospitality and general friendliness and helpfulness was experienced by you.

We hope to welcome you back at 22 Die Laan Guest House one day.

Kindest regards

Ounin Arndt
Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2013

We had a pleasant stay in this beautiful, clean room. The service was excellent and the food was very good. It was ideally situated for our purpose.
We will recommend it to all our family and friends!

  • Stayed: March 2013, travelled with family
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Review collected in partnership with this hotel
Thank Joe_Lois_Olevano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22DIELAANGUESTHOUSE, Owner at 22 Die Laan Guest House, responded to this reviewResponded 1 May 2013

Dear Guest

Thank you so much for your positive feedback. It warms our hearts to hear that our efforts are appreciated. Every single member of our team works really hard to meet the needs of our guests as best possible.

We look forward to hosting your family and friends! Maybe we'll also have the privilege of seeing you back at 22 Die Laan Guest House one day.

Kindest regards

Ounin Arndt
Owner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about 22 Die Laan Guest House

Address: 22 Die Laan Street, Stellenbosch 7600, South Africa (Formerly 22 Die Laan Self-Catering Accommodation)
Region: South Africa > Western Cape > Stellenbosch
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #12 of 54 Speciality Lodging in Stellenbosch
Price Range: £81 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — 22 Die Laan Guest House 3.5*
Number of rooms: 6
Official Description (provided by the hotel):
We pride ourselves on personal service and going the extra mile for our guests Ideally located in the historical Avenue, next to the peaceful Eerste River Only a few minutes’ walk from town where all the restaurants, shops and galleries can be found 2 blocks away from the University of Stellenbosch and within very easy walking distance from STIAS A couple of meters away from Coetzenburg Sport Stadium and Danie Craven Rugby Stadium Few minutes’ drive from the Stellenbosch Medi-Clinic and the R44 Here luxury meets the most modern facilities, enabling you to completely relax in this home-away-from-home FREE high speed Wi-Fi Internet Satellite TV Air conditioning Heated towel rails in the bathrooms Bath robes Warm water bottles Swimming Pool Fire Place Dining room Lounge Areas Patio Although Self Catering, we do have a Breakfast Option All rooms have Micro wave ovens, Kettles Toasters, Egg boilers Guests have full access to our kitchen ... more   less 
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