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“Almost perfect.....but”

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Coopmanhuijs Boutique Hotel & Spa
Ranked #1 of 17 Hotels in Stellenbosch
Certificate of Excellence
Reviewed 23 April 2014

I am a bit of a loss to know just how to review this hotel overall. When we arrived we had a bit of a frantic experience on discovering that the parking is not easily accessible (it is in an offsite car park with valet service) and we were not too impressed with the room, which was a bit small by comparison with others we had stayed in on the trip. Then the restaurant staff showed no knowledge of a restaurant reservation which I had made, until I could show the confirmation email. BUT, after the initial hiccups, the friendliness and attentiveness of the service won us over completely. We enjoyed our stay so much in the end that I would have scored 9 out of 10 or 4.5 out of 5 if that had been available.

Also very good food and right at the heart of Stellenbosch.

  • Stayed: April 2014, travelled as a couple
    • Value
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Thank Hairyscot1314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ma-Afrika, Manager at Coopmanhuijs Boutique Hotel & Spa, responded to this reviewResponded 29 April 2014

Dear Hairyscot1314,

Thank you for the positive feedback.

We are happy to hear that you enjoyed your stay at Coopmanhuijs Boutique Hotel & Spa.
We value all of our guest’s comments highly as it is important for improving our services and product.

We hope to welcome you back soon.
Thank you once again for sharing your experience.

Kind Regards
Ilzebet Oosthuizen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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575 - 581 of 829 reviews

Reviewed 22 April 2014

The staff was very good, they did go the extra mile for me. Very friendly and did go out of their way to help and assist with every thing I have ask. All of them from the Cleaning staff to the one in the early morning after a night of work was excellent, Jo-ann thanks for your friendliness and for taking me to the bus stop in the early morning. I will recommend Coopmanhuijs to all my friends and family.

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Thank Miempie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ma-Afrika, Manager at Coopmanhuijs Boutique Hotel & Spa, responded to this reviewResponded 29 April 2014

Dear Miempie M,

Thank you for the positive feedback.

We are happy to hear that you enjoyed your stay at Coopmanhuijs Boutique Hotel & Spa.
We value all of our guest’s comments highly as it is important for improving our services and product.

We hope to welcome you back soon.
Thank you once again for sharing your experience.

Kind Regards
Ilzebet Oosthuizen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

We stayed for two nights and loved every minute of it. Perfectly situated in the middle of Stellenbosch, the staff were super friendly and nothing was too much trouble, even fetching our car a couple of times in one day as we came and went. We had a petite room and since we were traveling for 3 weeks we had a bit of luggage, which did make the room a little small. If you can I would try a balcony room. The bed was amazing and prefect firmness for us. We did not eat at the hotel except for breakfast which was very good.

Room Tip: Try's balcony room for a bit more room.
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank LKBurnsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ma-Afrika, Manager at Coopmanhuijs Boutique Hotel & Spa, responded to this reviewResponded 29 April 2014

Dear Leah H,

Thank you for the positive feedback.

We are happy to hear that you enjoyed your stay at Coopmanhuijs Boutique Hotel & Spa.
We value all of our guest’s comments highly as it is important for improving our services and product.

We hope to welcome you back soon.
Thank you once again for sharing your experience.

Kind Regards
Ilzebet Oosthuizen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014

This is a wonderful hotel - charming and helpful staff, beautifully appointed, and a very central location on Church Street. Convenient to many restaurants, but the hotel food is excellent. Valet parking of cars works a treat. Penny & Justin, Sydney, Australia

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Justin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ma-Afrika, Manager at Coopmanhuijs Boutique Hotel & Spa, responded to this reviewResponded 29 April 2014

Dear Justin T,

Thank you for the positive feedback.

We are happy to hear that you enjoyed your stay at Coopmanhuijs Boutique Hotel & Spa.
We value all of our guest’s comments highly as it is important for improving our services and product.

Would you be so kind as to post a review on our Helena’s Restaurant page as well?
You can simply follow http://www.tripadvisor.co.za/Restaurant_Review-g312673-d3840594-Reviews-Helena_s_Restaurant-Stellenbosch_Western_Cape.html to do so.

We hope to welcome you back soon.
Thank you once again for sharing your experience.

Kind Regards
Ilzebet Oosthuizen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014

We only stayed at Coopmanhuijs hotel for one night, but we loved everything about it - the location is in the middle of the town, the staff was very friendly and helpful, the room was large and I had a balcony which was a plus. We didn't eat at the hotel for dinner, but the breakfast was very good. Great value, great location, great hotel and staff! Would definitely stay again.;

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Lynda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ma-Afrika, Manager at Coopmanhuijs Boutique Hotel & Spa, responded to this reviewResponded 29 April 2014

Dear Lynda M,

Thank you for the positive feedback.

We are happy to hear that you enjoyed your stay at Coopmanhuijs Boutique Hotel & Spa.
We value all of our guest’s comments highly as it is important for improving our services and product.

We hope to welcome you back soon.
Thank you once again for sharing your experience.

Kind Regards
Ilzebet Oosthuizen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

It was a real pleasure staying at Coopmanhuijs Hotel in Stellenbosch - the hotel itself is in a beautifully restored old building and the staff is just amazingly friendly and welcoming! We can also happily recommend the hotel restaurant (Helena's Restaurant) for dinner - very very good food and a great wine list!

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Claudia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ma-Afrika, Manager at Coopmanhuijs Boutique Hotel & Spa, responded to this reviewResponded 15 April 2014

Dear Claudia N,

Thank you for the positive feedback.

We are happy to hear that you enjoyed your stay at Coopmanhuijs Boutique Hotel & Spa.
We value all of our guest’s comments highly as it is important for improving our services and product.

Would you be so kind as to post a review on our Helena’s Restaurant page as well?
You can simply follow http://www.tripadvisor.co.za/Restaurant_Review-g312673-d3840594-Reviews-Helena_s_Restaurant-Stellenbosch_Western_Cape.html to do so.

We hope to welcome you back soon.
Thank you once again for sharing your experience.

Kind Regards
Ilzebet Oosthuizen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

Our greeting on arrival set the scene. Very warm friendly welcome. All staff were excellent. Balcony room was very good - we ere able to catch the late afternoon sun. We ate in Helena's restaurant (the cauliflower and butter bean soup with pepper ice cream was amazing!) as was the rest our our meal. Car was parked for us and delivered back with no effort at all. Excellent value for money and you are right in the heart of Stellenbosch . Would recommend to all.

Room Tip: Balcony room was very good - we were able to sit out and catch the late afternoon sun.
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Canny642
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ma-Afrika, Manager at Coopmanhuijs Boutique Hotel & Spa, responded to this reviewResponded 11 April 2014

Dear Canny642,

Thank you for the positive feedback.
We are happy to hear that you enjoyed your stay at Coopmanhuijs Boutique Hotel & Spa.
We value all of our guest’s comments highly as it is important for improving our services and product.
Would you be so kind as to post a review on our Helena’s Restaurant page as well?
You can simply follow http://www.tripadvisor.co.za/Restaurant_Review-g312673-d3840594-Reviews-Helena_s_Restaurant-Stellenbosch_Western_Cape.html to do so.
We hope to welcome you back soon.
Thank you once again for sharing your experience.

Kind Regards
Ilzebet Oosthuizen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Coopmanhuijs Boutique Hotel & Spa

Address: 33 Church Street, Stellenbosch 7600, South Africa
Phone Number:
Region: South Africa > Western Cape > Stellenbosch
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Stellenbosch
#1 Spa Hotel in Stellenbosch
#1 Luxury Hotel in Stellenbosch
#1 Business Hotel in Stellenbosch
#3 Family Hotel in Stellenbosch
Price Range: £108 - £199 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Coopmanhuijs Boutique Hotel & Spa 5*
Number of rooms: 16
Official Description (provided by the hotel):
Built in 1713, Coopmanhuijs was one of the first grand residences in the heart of historic Stellenbosch, and is now surrounded by the town's many stylish shops, galleries and museums. The rooms in the Manor House and newly built rooms overlook a outdoor pool and a walled courtyard. Guests can enjoy meals from the Provencal kitchen and dine at leisure with a glass of fine Cape wine in the courtyard or in the intimate Helena's Restaurant. ... more   less 
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Also Known As:
Coopmanhuijs Boutique Hotel Stellenbosch
Coopmanhuijs Boutique Hotel And Spa

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