Regarding all good opinions on tripadvisor and the 4 stars of this guest house, we came here. But really, it doesn't deserve 4 stars, at least 2 stars. It was my worst B&B experiences in South Africa.
Let's begin by the good points :
1. very design
2. Keren naturally kind - as in every kind of guest house
Bad points :
1. No phone and no bell to call the host
In several times, we needed to contact them (internet wasn't work on my laptop and need it to work...) especially when we've been blocked because the mains door was tough to open.
We try to catch them on different way : knocking at their private door, call them, ring to the main phone and to the cell phone. We finally could catch them by the second cell phone.
Never, and never see that before in any guest house and hotel.
2. Seem to disturb the host
When we arrived, they wanted to know at what time we wanted the breakfast in the morning. I couldn't confirm the time because I needed to see on my professional schedule and they couldn't wait 2 minutes, time for me to confirm us. So, I had to phone them on their cell phone to give the good time because they are not reachable in other way.
3 . Pregnant, nobody cames to help us to bring our baggage in the room.
4 . Noising _ a bad wake up
Each room door communicate with the same small corridor parquet and in the center you have the common toilet and the kitchen which means as soon as people walk around, go to the toilets, prepare breakfast... you have some noise. I was woke up the morning earlier because of toilet & breakfast preparation noise.
5 . Not at all "commercial" - any little thanks clients gifts - not hospitality behaviour
In a low season, most of guest house/hotel bargain again their room or offer other service to attract tourist. Here, it is all the contrary : no chocolate or candy on the bed ... It's not a big deal but if you pay by credit card, they inform you that they will charge you some fee (normally, it is comprised in the price). Even if it is not a lot, it's just you don't appreciate this end and not hospitality behaviour.
6 . Breakfast
I would love to write at least a good point on the breakfast but, the bacon they served to us was strong in taste and bad. I do not want to know the quality or the respected of their product shelf-life.
7 . Lack of basic accessories in room
No heater (you can not control it), not hair-dryer, no phone or internal phone, not enough place in bathroom to put our toilet trouser pocket.
- Official Description (provided by the hotel):
- Keren's Vine is situated close to the city centre and the University. We offer you the best modern and spacious facilities and superior comfort. Our Guesthouse is the ideal sleepover location in preparation for your day's activities. Explore the Winelands and the Cape, or just relax at our pool, enjoying the view of the surrounding majestic mountains as Twin Peaks, Jonkershoek and Stellenbosch. ... more less