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“Bad service”

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Life & Leisure Lifestyle Accommodation
Ranked #37 of 115 Stellenbosch B&B and Inns
Certificate of Excellence
Reviewed 2 January 2014

Today, 02/01/2014 at 13H30 +-, clients of us was booking into Life and Leisure Guest House/Apartments, Stellenbosch. (Booking was made via booking.com) Sad to say the service the worst that I have ever experienced



On arrival we battled to enter the facility, no one answered the door and eventually a guest opened for us. Then came the butler and did not have a clue who was checking in. Mr Toth and partner was not amused by this and started their holiday with a very bad taste. There was another couple that checked in at the same time and the gentlemen was very upset. Then we were taken to the apartment and another surprise awaited them, the entrance was shocking and I have taken a picture of it and the apartment was not cleaned. The person that was suppose to check everyone in was not there and the cell phone kept going to voice mail. I left a message for somebody to contact me and it is now 16h45 and nobody bothered to contact me. If this is how we meet tourist then I would not recommend this facility to anyone.

I am done with bad service that people must pay for

Room Tip: don't book here. The picture on the website i not what you get
See more room tips
  • Stayed: January 2014, travelled as a couple
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1  Thank SeppieBornman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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157 - 163 of 182 reviews

Reviewed 30 December 2013

My partner and I checked into the hotel on the 20 December and departed on the 22 December. It was a stunning stay! Samuel was always smiling and willing to assist with any questions about the area. The room was also lovely and we have already recommended our stay at Life & Leisure with our friends :)

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank AlexaKerri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013

Lovely accommodations in a vibrant and exciting part of Stellenbosch. Very convenient to outstaning restaurants, shopping and sites. The room was very clean and spacious. Looking forward to our next trip to Stellenbosch.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with this hotel
Thank MRWIEGAND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2013

An excellent services. Everything from arrival to departure was excellent. Couldn't have ask for more. Excellent rooms and breakfast. Your DSTV channels are too limited. Apart from that I will say Life & Leisure is a place to be if you find yourself in Stellenbosch and you are looking for a B & B.

  • Stayed: November 2013, travelled solo
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Review collected in partnership with this hotel
Thank Kwasi S. Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2013

Right from the start it was not "as described" on the internet. No map on where the accommodation was at it is not at the legal address of the booking. Toilet ran all night, light bulbs burnt out, cracked wine glasses, fridge so iced up the door would not close and hardly any coffee supplies. Add to that an owner who when you have a complaint wont deal with you personally -- rather gets the workers to deal with you......very disappointing......

  • Stayed: October 2013, travelled on business
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Review collected in partnership with this hotel
1  Thank Sean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2013

Life and Leisure is a blend of modern and traditional. The staff were very friendly and helpful and the rooms were clean and comfortable. The breakfast was healthy and tasty with superb service. I would definitely stay here again.


  • Stayed: October 2013, travelled on business
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Review collected in partnership with this hotel
Thank Brent K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2013

We stayed 4 nights at Life and Leisure, and the location has it's positive and negatives. Our apartment was a good size, spacious enough for 2 people and well stocked if you were self catering. The apartment is overlooking an oak tree lined street, with various cafes and restuarants below, which is ideal if you want to explore the town, eat out at night and not have to worry about driving, and there was secure parking. The room was well appointed, but the only real negative would be the noise from the streets below, as I don't believe the windows have double glazing, so you hear everything, from morning till night. Not the ideal place for an afternoon nap and you may have an early start when the cleaners are out cleaning the streets. The bathroom is a bit small, with only 1 basin, but the patio was a good size, and nice spot to enjoy a cool glass of wine. Overall, the location is excellent and I would recommend it.

  • Stayed: December 2012, travelled with friends
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1  Thank Tracey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Life & Leisure Lifestyle Accommodation

Address: 18 Van Riebeeck Street, Stellenbosch 7600, South Africa
Region: South Africa > Western Cape > Stellenbosch
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #37 of 115 B&Bs / Inns in Stellenbosch
Price Range: £55 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Life & Leisure Lifestyle Accommodation 3*
Number of rooms: 10
Official Description (provided by the hotel):
Life & Leisure accommodation is where design meets comfort and service is the quintessential mixer. Our reputation is built on our hospitality and service and our commitment to all of our guests who visit and stay with us is to make your stay really special. Our guesthouse rooms and apartments are designed and decorated by director and business-owner and designer Margie Potgieter and team. These are a glamorous meld of contemporary designer chic. Sophisticated use of furnishings, colours and playful patterns create a unique collection of 7 guest rooms and a separate family unit that caters for 6 people. Our Guesthouse includes a delicious breakfast. We can accommodate up to 40 people with our Apartments included. Our commitment to your comfort, our central location and our beautifully appointed guesthouse have drawn visitors from all over the world and our guest lists include professionals, holiday-makers international athletes, film crews and visiting academics as well as wedding groups and corporate break away. We are known for our phenomenal interior and luxurious service. ... more   less 
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