Today, 02/01/2014 at 13H30 +-, clients of us was booking into Life and Leisure Guest House/Apartments, Stellenbosch. (Booking was made via booking.com) Sad to say the service the worst that I have ever experienced
On arrival we battled to enter the facility, no one answered the door and eventually a guest opened for us. Then came the butler and did not have a clue who was checking in. Mr Toth and partner was not amused by this and started their holiday with a very bad taste. There was another couple that checked in at the same time and the gentlemen was very upset. Then we were taken to the apartment and another surprise awaited them, the entrance was shocking and I have taken a picture of it and the apartment was not cleaned. The person that was suppose to check everyone in was not there and the cell phone kept going to voice mail. I left a message for somebody to contact me and it is now 16h45 and nobody bothered to contact me. If this is how we meet tourist then I would not recommend this facility to anyone.
I am done with bad service that people must pay for
- Official Description (provided by the hotel):
- Life & Leisure accommodation is where design meets comfort and service is the quintessential mixer. Our reputation is built on our hospitality and service and our commitment to all of our guests who visit and stay with us is to make your stay really special. Our guesthouse rooms and apartments are designed and decorated by director and business-owner and designer Margie Potgieter and team. These are a glamorous meld of contemporary designer chic. Sophisticated use of furnishings, colours and playful patterns create a unique collection of 7 guest rooms and a separate family unit that caters for 6 people. Our Guesthouse includes a delicious breakfast. We can accommodate up to 40 people with our Apartments included. Our commitment to your comfort, our central location and our beautifully appointed guesthouse have drawn visitors from all over the world and our guest lists include professionals, holiday-makers international athletes, film crews and visiting academics as well as wedding groups and corporate break away. We are known for our phenomenal interior and luxurious service. ... more less
- Reservation Options:
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