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“Travellers steer clear!”

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Casablanca Bed & Breakfast
Ranked #65 of 112 Stellenbosch B&B and Inns
Grahamstown
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Travellers steer clear!”
Reviewed 28 April 2012

I was shocked by the very rude treatment we received from Bettie, the hostess. Not only did she tell us to wash our own cups and make our own beds, she also imposed rations on the tea: we, the South African guests, were each only allowed to have one tea bag per day because the tea was "meant for the other guest": an Italian gentleman. The rooms were tidy, but nothing special, considering that this establishment has a four-star rating. We requested an option without breakfast, and because of this the hostess kept telling us that she was doing us a favour by letting us stay there. This was not worth the money we spent. It is also much further out of the centre of town than the advertisement let on: approximately 25 min brisk walk along a busy road.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Juliana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casamanager, Owner at Casablanca Bed & Breakfast, responded to this review, 1 September 2012
We at Casblanca pride ourselves for excellent service to our guest for 14 years.
We are certaintly disappointed for your negative experience but thank you for the reviev you posted.
Our primises and faciliets are inspected yearly by the Tourism Grading Council of South Africa and without exception our B&B / Self catering was awarded a 4 (four) star grading.
Compliments for our service can be perused in hundred of entries over 14 years in our Visitor Books . Staff gave me the assurance the rooms where serviced daily. We apologise if it did not meet your expectations.
These particular guest (students) agreed on Self Catering accommodation at a special rate. The question on providing their own Tea Ext. was agreed on. My appologies for the misunderstanding.
Ragarding the distance to town . We do offer transport and a map. Our staff is trained and avialable to direct the safest and shortest distance to town. We regret it that you didn't make use of our service in this respect.
Best regards
Bettie , Casablanca.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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19 reviews from our community

Traveller rating
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    3
    2
    0
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2
9
2
2
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Calgary
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 June 2011

Great location about a 10 minute walk out of downtown. Bettie is an amazing hostess who went out of the way to ensure that my husband and I were comfortable. The rooms were amazing with a little patio off each room and access to a beautiful pool. We really enjoyed our stay at Casablanca and will definitely stay there for our next trip!

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank lakin_wecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casablanca Bed & Breakfast

Property: Casablanca Bed & Breakfast
Address: 3 Van Taack Street | Brandwacht, Stellenbosch 7600, South Africa
Region: South Africa > Western Cape > Stellenbosch
Amenities:
Bar / Lounge Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #65 of 112 B&Bs / Inns in Stellenbosch
Price Range (Based on Average Rates): £
Hotel Class:4 star — Casablanca Bed & Breakfast 4*
Number of rooms: 3
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