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“Fantastic value, food disappointing”
Review of Spier Hotel

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Spier Hotel
Ranked #4 of 17 Hotels in Stellenbosch
Certificate of Excellence
Reviewed 27 April 2014

We have stayed here twice and both experiences were the same. Overall the hotel itself is charming, clean and well maintained. The property is decorated in the style of a Cape Dutch farm which might appear spartan to some but felt authentic and fitting with the environment. Given that the rates here are still very reasonable compared to other hotels in the area I would still recommend it but with some notes of caution.
We stayed in a courtyard room which was big enough for a king size bed and two single beds for children. Courtyard rooms face on to a separate courtyard with a small swimming pool. Ground floor rooms have a small patio onto the garden. If you are visiting as a large group, a courtyard room can be useful as it allows for a convenient communal space. If you are not, it can be quite noisy as the sound of other guests playing at the pool or talking on their patio late into the night does bounce around the courtyard. The room itself was clean and tastefully furnished. There was a small fridge which is useful (see later comments on food) and the bathroom had a separate large shower and was clean. The room was serviced every day to a good standard.
I agree with previous comments on service, it can be slow and unreliable at times. The food, however, is the one area which really does disappoint. The breakfast buffet is lovely, served in the main dining area and terrace onto the garden with a generous selection. The rest of the time the food is ordinary at best. It can also be difficult to eat between meal times. Over December/January (and possibly at other times) there is no a la carte menu in the evening and you are limited to a small and underwhelming buffet. We tried the Moyo Restaurant on the property one night but the service was terrible and the food gave most of us upset stomachs. My advice would be to plan to explore nearby restaurants, there are hundreds of fantastic places to eat in the area, and to stock your mini bar with snacks. There is a deli on the property which has delicious picnic food and wine so plan to picnic rather than eat at the hotel during the day.
Spier is well located for exploring the Stellenbosch wine region. As it is close to the highway it is also only a 40 minute drive to Cape Town so is an option if you are looking for a good value place to stay out of the city.

Room Tip: If you are sensitive to noise choose a non courtyard room.
  • Stayed: January 2014, travelled with family
    • Value
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Thank Batmum2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 26 April 2014 via mobile

We stayed here as part of our honeymoon and found it brilliant, didn't have to leave the hotel. Beautiful place. I've given it a 4 because the service was a bit slow at times and the food was quite good but I expected a bit more from the place. Really dark when your eating at night and hard to see what's on the plate. Would really recommend going to the African buffet, great atmosphere and great way to try all the local cuisine. I would stay here again given the opportunity!

Stayed: May 2013, travelled as a couple
Thank RheaEM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014

This was our second stay at the Spier - we stayed for three nights over Easter. The estate has some good activities - the Segway tour of the vineyards was fun and is recommended, and the wine tasting looked great though we had so much packed into our trip we didn't have time to do this formally, though we tried a few of their wines between us and our friends during our stay. When we arrived we were allocated to the wrong room which was rather tired with just one towel between two and were disappointed on our return the following day to find it had not been serviced. We were immediately upgraded to a garden room and the staff were very apologetic. We also had lunch at Eight restaurant on our first day but one of our dishes had not been ordered and we almost missed the Segway tour as a result of the delay. Again the staff were apologetic and warned the Segway centre of the delay but it was disappointing to have two service incidents in 24 hours. Stanford the porter was very friendly and helpful and our Segway guide was also friendly and informed. The Spier has some great wines (particularly the creative block range) and some fun activities but I will probably stay somewhere else on my next visit to Stellenbosch.

Stayed: April 2014, travelled as a couple
1  Thank Emma_travelsLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2014

We stayed three nights at the Spier with high expectations which it didn't quite meet. The rooms were large and airy looking into a private splash pool which was great. It was quiet and comfortable, the bathroom was huge, but a bit smelly which put me off. We ate in the main restaurant twice, a light salad which was amazing and a dinner which was expensive for the quality which was not as good as other meals we had while in SA. We didn't bother with the restaurant attached to the hotel as the reviews looked poor. The breakfast was huge and fair but we had none of the welcoming feel of the other places we stayed while on our trip. It was also a fair way from Stellenbosch with not much to do at the hotel itself. Just didn't quite meet expectations especially for the price which was higher than a lot of other places we stayed. Felt a little bit corporate.

  • Stayed: March 2014, travelled as a couple
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Thank LisaA2051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

We stayed 2 nights at the hotel with 2 kids. Our room was clean but the bathroom was litte bit old. The hotel has beautiful facilities, including wine tasting, eagle encounters, picnic (a must to thing) and also kids club... There was a lack of communication between the reception and the activity centers. We usually got the wrong information from the reception unfortunatly, even though the stuff was nice and helpful. The food was very nice. There is a nice area for kids to play.

  • Stayed: April 2014, travelled with family
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Thank Darla_76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

We stayed at the Spier hotel in March 2014 for nine days. This trip was for our daughter's wedding which took place on a wine estate in Stellenbosch. It didn't start off too well, as upon their arrival, the Rooms Allocations manager called the excited, but tired prospective bride and groom aside and informed them that he had no room available for them but that he had arranged for them to go and stay at the Lord Charles hotel (about 20 by car from there) in Somerset West instead! Needless to say, this was a HUGE disappointment and very upsetting for the two of them who arrived with so much anticipation and having sent an email to the hotel ahead of their arrival to inform them that they would be getting married that week. After having to negotiate with him very strongly for a long time and mentioning the fact that many of the guests were staying there to be with the bridal couple and parents, did he at last admit that the double booking had been their fault and that he would allocate an upgraded room for them that afternoon. They had made this booking approximately 6 months ago! The room turned out to be well located next to one of the small pools, which was nice, the room itself was - like most rooms at the Spier - dated with awful furniture and not comfortable to stay in for more than a few days. My husband and I had another one of these outdated and uncomfortable rooms (there are no bedside drawers or any drawers for that matter!), although I have to add that the bathrooms were fine with good size showers. Our room was near the rather noisy road and although they have security on site, I didn't feel safe as the patio doors and windows didn't have very reliable locks on them and the huge grounds are rather dark at night. I would certainly not like to stay here in Winter, as all the rooms have a long walk in the open-air to the main building and restaurant and you would get soaked in the Cape Town winters. The cleaning service was good and also the downturn service and the Rooms Manager did send a nice bottle of wine to both our rooms to compensate for all the upset. The porters were excellent driving guests around in buggies. The service in the main restaurant and at breakfast left a lot to be desired. I was also concerned about the way the flies were sitting on the open breakfast dishes. Location wise you need a car, as there isn't even one shop nearby and the nearest town is 15min drive away. The service at Reception was friendly and helpful. The biggest problem we found at the hotel has only ONE restaurant spread over a large area with a very restricted menu (least choice I have ever seen on a menu), so that after having a few lunches as well as dinners there, we had to start leaving the premises and drive a LONG way just to get dinner! There is one other little restaurant a walk away, but it is closed at night and the menu was more or less the same! We tried room service a few times, but the quality of the food they delivered with items such as salt and pepper missing, was quite frankly appalling. MOYO had gone into huge decline and had an air of neglect about it, so I am pleased to hear that it has closed down. The grounds are nice for a walk and having a picnic next to the little lake or wine tasting with a few bar snacks from the wine tasting area is a nice thing to do. My daughter and I had a few treatments at the so-called SPA. This isn't a SPA, it consists of 3 treatments rooms! The treatments were very good, although a spray-tan I had turned out into a complete disaster - so be warned!

Room Tip: Request a room that doesn't face the noisy road and is close to the main building and overlooks...
  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank LoveTravel1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2014 via mobile

Spier can proud itself for the best staff and service we have found in a long time. It is really a pleasure to write this review as they deserve every bit if credit well done to the management and staff, you obviously make and are a fantastic team. P,s, The breakfast spread is amazing. *****

Stayed: April 2014, travelled as a couple
Thank Ptlpip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Spier Hotel

Address: R310, Stellenbosch 7599, South Africa
Region: South Africa > Western Cape > Stellenbosch
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 17 Hotels in Stellenbosch
Price Range: £87 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Spier Hotel 4*
Number of rooms: 153
Official Description (provided by the hotel):
Spier, in the heart the famous Cape Winelands, is more than a hotel. It is a destination in itself. One of the first hotels in South Africa to be Fair Trade in Tourism certified, Spier offers visitors a variety of authentic experiences - from food and wine to outdoor activities - in beautiful surroundings. ... more   less 
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