We booked this hotel having read reviews and looked at the photos in the brochures. However we were extremely dissapointed by the lack of service throughout the hotel, from arriving at reception to service at breakfast.
We had booked and paid for 3 nights but were so disgusted by the flies all over the buffet breakfast that we checked out having only stayed overnight. Even more dissapointing was when the member of staff on reception noticed our booking was for 3 nights they didn't ask us why we were checking out having only been in the hotel just over 12 hours.
The majority of the hotel's business is clearly short stay coach tours and they don't appear to care about individual guests and the quality of service they provide.
- Official Description (provided by the hotel):
- Spier, in the heart the famous Cape Winelands, is more than a hotel. It is a destination in itself. One of the first hotels in South Africa to be Fair Trade in Tourism certified, Spier offers visitors a variety of authentic experiences - from food and wine to outdoor activities - in beautiful surroundings. ... more less
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