We had a wonderful stay at Spier in January 2010 and had no hesitation in rebooking for this February. Some of the recent negative comments on Trip Advisor had us a bit concerned and to be honest, were right on the mark!
Service at breakfast was dreadful... so slow and with no consistancy. Tables were either not laid with serviettes or salt and pepper, the butter was left from one set of diners to the next and in the heat, was often rancid ,as was the milk in the jugs left on the table. Every morning we had to ask for fresh milk and butter and it took ages to get tea and coffee. Flies were all over the buffet and there really should have been some way of keeping the yogurts, cheeses etc cold. It also took a long time for tables to be cleaned between diners.
Housekeeping was another grey area. The rooms are very nice but could definately do with being cleaned a bit more thoroughly. Our floor was filtly and we had to resort to wearing socks to keep our feet clean.
The main swimming pool is very nice but there are by no means enough loungers for the size of pool deck and the number of people wishing to use the pool. We often had to ask for more pool towels and the drinks/food service was non-existant most of the time.
On the plus side, we found all the staff to be extremely pleasant and very helpful and always willing to put things right. It was such a pity that they weren't right in the first place.
Spier has a beautiful setting and is a lovely place but is just lacking in some of the details that a 4 star hotel should have. Things could so easily be put right with some good management ,as they are mostly minor but added together make for some frustration.
We would recommend Spier to people but with a few reservations.
- Official Description (provided by the hotel):
- Spier, in the heart the famous Cape Winelands, is more than a hotel. It is a destination in itself. One of the first hotels in South Africa to be Fair Trade in Tourism certified, Spier offers visitors a variety of authentic experiences - from food and wine to outdoor activities - in beautiful surroundings. ... more less
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