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“Spacious rooms and lovely views”

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Protea Hotel by Marriott Stellenbosch
Ranked #11 of 16 Hotels in Stellenbosch
Certificate of Excellence
Lagos
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Spacious rooms and lovely views”
5 of 5 bubbles Reviewed 14 January 2014

The rooms or rather suites are really spacious and inviting . The layout of the hotel is such that it affords privacy and space to all visitors . The rooms had a mini fridge , a micro and a small kitchenette which was well stocked with crockery and cutlery .
We requested for a vineyard facing room and were not disappointed . The view was awesome . We had traveled with our 4 year old and a sofa cum bed was laid out for her in the outer room .
The breakfast spread was quite good and there was a spread for the kids too.
The pool was adequate. Yes , did not see any towels around . Overall , I did not see much staff around . We ordered room service once and we met a lady at the restaurant who took our order and she was the same one who delivered it to our room . It seems that the hotel is working on minimal staff
The other complaint I have was that we were not allowed to charge anything to the room unless we gave a credit card guarantee. Either we pay for the service upfront or provide a credit card guarantee at the time of check in . I found that a bit unfriendly .
However , we used the hotel only to relax during the evenings and sleep so did not use many of their services . We drove to stellenbosch as did most people so never needed to ask them for taxis or anything .We asked them for directions to Polkadraai farm and the hotel willingly helped us with GPS coordinates . All in all , a lovely place to stay when visiting Stellenbosch .

Room Tip: Ask for Vineyard facing rooms
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank luv2_travel7559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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326 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
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English first
Kolkata (Calcutta), India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 January 2014

Spread among vineyards this hotel having cottage type buildings with no elevators a sprawling interior recreates a calm and quaint resting place as if in the lap of Nature far from the madding crowd,yet not lacking in modern amenities

Room Tip: Rooms on first floor are better
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nilanjansengupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quintin B, Rooms Division Manager at Protea Hotel by Marriott Stellenbosch, responded to this review, 8 January 2014
Dear Nilanjansengupta,

Thank you very much for your positive feedback.
We are delighted to hear that you had a wonderful experience and that you loved our property. We hope to have the privilege of welcoming you back to the Protea Hotel Stellenbosch soon.

Kind Regards

Quintin Byloo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Letchworth Garden City, U.K.
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 5 January 2014

The hotel has fabulous, commanding views and is very spacious. We had to stay twice in 8 days and took a chance; we were not disappointed. The room was huge (an executive, non-smoking) and had excellent amenities, such as a fridge and a microwave. The bathroom was large, with a separate walk-in shower. The view from the room was gorgeous. On our first visit we found the pool bar did not have any towels and had run out of some items but it was Christmas time, so that was probably the reason.
Breakfasts are good with a huge range of items. Altogether, lovely staff, a smart and attractive property and one which we will return to.

Room Tip: The one around the pool could be noisy, if you want quiet. The executive rooms are enormous.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quintin B, Manager at Protea Hotel by Marriott Stellenbosch, responded to this review, 8 January 2014
Dear Elizabeth H,

Thank you for taking the time to post your feedback after your recent stay with us at the Protea Hotel Stellenbosch.

I am delighted to hear that you had a wonderful experience. Your commendation on our property is highly valued.

GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel Stellenbosch again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 30 December 2013 via mobile

While the rooms were what can be expected of a hotel such as Protea, the service was terrible and food at the restaurant below par. There was no one to offer towels for the pool and it was a struggle trying to ask for a taxi into town. Let down.

Stayed December 2013, travelled as a couple
Helpful?
Thank Lucy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quintin B, Rooms Division Manager at Protea Hotel by Marriott Stellenbosch, responded to this review, 2 January 2014
Dear Lucy M,

On behalf of the management and STAFF at Protea Hotel Stellenbosch, I would like to apologise most sincerely for your unacceptable service experience.

We are extremely saddened by your feedback. As you are aware, Protea Hotels prides itself in delivering the best GUEST service and strives to get the basics right consistently. Your overall experience is therefore very concerning to us.

I wish to confirm that I have personally followed up on your comments and will rectify the shortcomings in our service that you have brought to our attention.

Thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service and facilities. We value your feedback as an extremely important tool in our day to day operations, as this helps us to improve your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 26 December 2013 via mobile

My family has booked in year every December for the last 8 years. We certainly love it here hence the reason for returning.Over the years this place has become increasingly busy and it seems that this hotel can't handle that too well. Standard of service has somewhat reduced over the years, yet prices seem to increase quite consistently. Rooms need to be maintained, broken doors, stained and dirty couches, dirty carpets, cracked walls and tiles are top on the list of improvements required. This is my home away from home no doubt, so please please take heed to some constructive criticism.

Stayed December 2013
Helpful?
Thank reona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quintin B, Rooms Division Manager at Protea Hotel by Marriott Stellenbosch, responded to this review, 2 January 2014
Dear Reona,

Thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service and facilities. We value your feedback as an extremely important tool in our day to day operations, as this helps us to improve your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
JHB
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 17 December 2013 via mobile

The hotel has great rooms overlooking the Vineyards and De Zalze Golf Estate. Checkin and Checkout was a breeze. I was gently surprised by the room comforts and individual balconies in the vineyard view rooms. A personal touch awaited you with a welcome letter and drinks voucher from the manager. One critic I have is that gym was not actually in the hotel but in the neighboring office park and website did not say that.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ABSaib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermanus, South Africa
Level Contributor
108 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 1 December 2013 via mobile

I attended the South African Kangaroo Mother Care Foundation workshop and was very impressed with the hotel, the staff and the facilities. Everything ran like clockwork, the teas and meals were all on time and looked tasty and plentiful. I needed gluten free meals and was served very tasty food indeed. It is always a concern when going out to eat but the food was truly gluten free, my thanks. The view from the restaurant is spectacular over the valley. I will definitely recommend this venue in the future.

Stayed November 2013, travelled on business
Helpful?
Thank Linda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Stellenbosch

Property: Protea Hotel by Marriott Stellenbosch
Address: Techno Avenue, Stellenbosch 7600, South Africa
Region: South Africa > Western Cape > Stellenbosch
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Stellenbosch
Price Range (Based on Average Rates): £
Hotel Class:3 star — Protea Hotel by Marriott Stellenbosch 3*
Number of rooms: 180
Official Description (provided by the hotel):
Situated in the heart of the Winelands, in one of the most beautiful and heritage conscious towns, Stellenbosch is the second-oldest town in South Africa and affectionately referred to as the "Eikestad." Nestled between two international golf courses, Protea Hotel Stellenbosch offers all guests the best of the Winelands. Accommodation is available in Executive, Deluxe and Standard Twin rooms, where Deluxe and Standard rooms configure to a two-bedroom apartment ideal for families and groups. Executive rooms have the best view in the house and are designed with the executive traveller in mind. Whether it’s the magnificent backdrop of mountain ranges you seek, perhaps just a scenic drive or wine tasting at the many surrounding wine farms, you will never run out of things to see and do. The hotel boasts two restaurants, two swimming pools, braai facilities, wireless internet access and the largest conference venue in Stellenbosch. If that’s not enough, why not gaze at the 270° view of the Helderberg mountain range, Blaauwklippen vineyards and the De Zalze Golf Estate. Whether it’s a family holiday or a team building activity you are looking for, Protea Hotel Stellenbosch is just the venue for you! ... more   less 
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Also Known As:
Protea Hotel Stellenbosch
Stellenbosch Protea Hotel

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