Very good for a 3 star hotel. Hotel well situated in Stellenbosch and easy accessable. Amnesties also very nice. Staff friendly and very helpful. Good restaurant and good food. Will stay at hotel again next time.More
- Free Wifi
- Free Parking
Very good for a 3 star hotel. Hotel well situated in Stellenbosch and easy accessable. Amnesties also very nice. Staff friendly and very helpful. Good restaurant and good food. Will stay at hotel again next time.MoreShow less
Dear Mr. Cilliers
We rely very much on our GUESTS’ feedback to determine what we are doing right, and what we need to improve on, and you have been extremely helpful in this regard!
GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. We would, therefore, like to thank you for taking the time to review the Protea Hotel Stellenbosch and look forward to welcoming you back soon.
There was nothing wrong with our single night stay here recently.
We had a very comfortable double room with most of the extras you'd expect (no fridge, however) with the added bonus of a beautiful outlook onto open fields with mountains in the background. The breakfast buffet was very good, with eggs cooked to order and an excellent selection of fruits. We also had an excellent dinner in the hotel restaurant, even if the service was on the slow side.
My only problem here is the location. It's way out of town and unless you have private transport you're going to be stuck here (hence dinner at the hotel when I would have much preferred to check out other options in town). The hotel is linked to a business park which I assume makes up its core clientele. Not sure of the value of staying here if the primary purpose is to discover the delights of Stellenbosch (of which there are plenty). A much better option would be to stay in town.
Thank you for taking the time to review our property.
We hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best, and we look forward to hearing from you soon.
We love using the Protea in Stellenbosch as our base when we are in the cape. It is nicely located in the heart of wine country. You are minutes from many vineyards, 30 minutes from the beautiful Franschhoek valley and about 40 minutes from downtown Cape Town. We particularly enjoy when we are travelling with friends as they have many interconnecting rooms with a door that locks on an outside hallway that allows the individual rooms to lock yet have free passage to and from via the inside hallway. Beds sleep great and the wifi is quick. It is a bit of a walk to the front from some of the rooms, but the scenery is so beautiful it makes up for it.
Dear Jeff J,
Thank you for the positive Feedback regarding your stay with us.
We were delighted to receive your commendations about our property and please be assured that I will congratulate our TEAM for doing a great job!
Thank you for choosing to stay at Protea Hotel Stellenbosch and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any further assistance you may require in the future.
we always enjoy our stay here.Rooms are spacious and some have great views over looking golf course,wine farm and town with the mts . behind.Hotel is spotless and food excellent,staff very helpful and friendly,can't wait to return..
Thank you for your words of appreciation. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service.
It was our pleasure to accommodate you and your interest and loyalty are truly invaluable to us. We look forward to welcoming you back to Protea Hotel Stellenbosch soon.
The rooms or rather suites are really spacious and inviting . The layout of the hotel is such that it affords privacy and space to all visitors . The rooms had a mini fridge , a micro and a small kitchenette which was well stocked with crockery and cutlery .
We requested for a vineyard facing room and were not disappointed . The view was awesome . We had traveled with our 4 year old and a sofa cum bed was laid out for her in the outer room .
The breakfast spread was quite good and there was a spread for the kids too.
The pool was adequate. Yes , did not see any towels around . Overall , I did not see much staff around . We ordered room service once and we met a lady at the restaurant who took our order and she was the same one who delivered it to our room . It seems that the hotel is working on minimal staff
The other complaint I have was that we were not allowed to charge anything to the room unless we gave a credit card guarantee. Either we pay for the service upfront or provide a credit card guarantee at the time of check in . I found that a bit unfriendly .
However , we used the hotel only to relax during the evenings and sleep so did not use many of their services . We drove to stellenbosch as did most people so never needed to ask them for taxis or anything .We asked them for directions to Polkadraai farm and the hotel willingly helped us with GPS coordinates . All in all , a lovely place to stay when visiting Stellenbosch .
Spread among vineyards this hotel having cottage type buildings with no elevators a sprawling interior recreates a calm and quaint resting place as if in the lap of Nature far from the madding crowd,yet not lacking in modern amenities
Thank you very much for your positive feedback.
We are delighted to hear that you had a wonderful experience and that you loved our property. We hope to have the privilege of welcoming you back to the Protea Hotel Stellenbosch soon.