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“Terrible Food”

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Lanzerac Hotel & Spa
Ranked #2 of 17 Hotels in Stellenbosch
Certificate of Excellence
Reviewed 20 December 2007

I must disagree with those reviewers who say that the Lanzaerac has great food - it is truly awful.

We stayed at the Lanzerac for 3 nights in their Royal Pool Suite in early Dec. I must admit that the room was fantastic; it had just been redecorated, was very large and had a nice private pool and courtyard. There were a few teething problems with the room though; there was no safe installed and the fridge stopped working. However, a call to maintenance fixed them promptly.

The worst thing was the restaurant which is classed as "fine dining". It is not. Many holiday brochures say that the Lanzerac has two restaurants. Its does not - it has one with multiple seating areas. So no matter whether you sit on the terrace on in the main dining room, the food is the same.

Firstly, presentation. The place mats were all chipped and damaged, glasses scratched and cutlery old. Not a good first impression for a so called fine dining establishment.

But the worst by far was the food. Some examples of how inept it was: the blue fin tuna sashimi came out as tasteless tuna carpaccio; the scallops were cooked so much they were like rubber and were drowned in masses of green gloop; and my wife's champagne and lemon jelly came out bright green !! (Obviously the chef had a lot of green food colouring that he needed to get rid of !) Anyway, it is a truly dreadful place. This was compounded by staff who whilst helpful where generally useless with misread orders and slow service.

So don't eat there at all. We were terribly disappointed as we had stayed in Cape Town a couple of years before and had great food at the Cape Grace and at various places on the V&A Waterfront.

After the Lanzerac we moved to Plettenberg and to the fabulous Plettenberg Bay Hotel. This has fantastic food and is well worth a visit.

My tip for the future: if you like good food then avoid hotels without the Relais et Chateau award - you will only be disappointed. As for the Lanzerac – you can do much, much better. Avoid.

Odie, UK

  • Stayed: December 2007, travelled as a couple
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Thank odie99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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530 - 536 of 635 reviews

Reviewed 30 November 2007

Set in the most beautiful surroundings the Lanzerac offered first class service with really friendly staff. We had a classic room which was superb. Food and resturant top class only small moan was the pipe music played during breakfast and dinner, so eat weather permitting on the outside terrace.

  • Stayed: November 2007, travelled as a couple
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Thank inclineski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2007

Stayed here for two nights, November 8-9. During our two weeks in South Africa, we stayed in 6 different hotels/resorts. This was my least favorite. Rooms were very, very dark--lighting totally inadequate. Porter who delivered bags was surly. Inadequate internet access for guests. Food was fine, dining room gorgeous. I wouldn't stay here again---there have to be places with more charm than this.

  • Stayed: November 2007
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1  Thank tonymsrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2006

The Lanzerac property was absolutely beautiful, with a breathtaking view from our back private patio and a suite the size of a small apartment! The staff was extremely nice and we felt like we had the whole place to ourselves. They had a very nice restaurant and gift shop, and the staff was very helpful in arranging for a private driver to take us to the wineries (the Spier winery is not to be missed -- they even have baby cheetahs you can pet!) It was a very romantic stay, everything we hoped for and more.

  • Stayed: April 2005, travelled as a couple
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1  Thank michellezp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2006

Its easy to sum up this place in one word - Beautiful.

We held our wedding here. We stayed in the presidential suite and used the private garden for the ceremony.

The Mountain views were a spectacular backdrop and the estates gardens were beautifully maintained.

What made the day even more special were the staff who were polite and attentive without being intrusive. The wedding co-ordinator was particularly helpful - nothing was too much trouble.

The food was of high standard - we ate in the main restaurant (out on the terrace) on several occasions prior to the actual day.

The suite was luxurious and included a wonderful old style library, the private garden attached to the suite was a real bonus.

We fell in love with Lanzerac as soon as we drove through the gate - it really is the most perfect place to exchange vows!

  • Stayed: December 2002
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2  Thank MrsBangs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2006

As you drive in to Lanzerac, you can see what is in store. Beautiful sweeping drive, beautiful dutch cape buildings.
Service was excellent, and the food in the governor's restaurant was to die for.
Great spa too, and to cap it all, fabulous wine.
Highly recommended

  • Stayed: March 2006
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4  Thank annieabr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2005

This hotel is a gem. Quiet, refined and seeped in history. Our room was large and beautifully furnished with a private courtyard garden and terrace. There was fresh orange juice and chilled sparkling wine waiting for us too. Our luggage was discreetly delivered to the room, our car valet parked and we had a charming member of staff (Shadrak) take us to the room and show us around. There was a huge bathroom too with shower stall, bath and double vanity.

The grounds are picturesque with terrific views, the pool is small but nicely maintained.

The public areas are exquite too, it feels like a private stately home. Breakfast was good taken on a multi levelled out door terrace. We ate one evening in the Govenor's Room retaurant. It was good although my partners ostrich steak was a little disappointing. However, their cheesecake is something else!

The Manor is out of town which did not bother us but if you are after nightlife and bars its not for you. Oh, and the wine they make is excellent too.

  • Stayed: October 2003
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4  Thank Whinbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lanzerac Hotel & Spa

Address: No. 1 Lanzerac Street | PO Box 4, Stellenbosch 7600, South Africa
Region: South Africa > Western Cape > Stellenbosch
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Stellenbosch
#2 Luxury Hotel in Stellenbosch
#3 Family Hotel in Stellenbosch
#4 Business Hotel in Stellenbosch
#5 Romantic Hotel in Stellenbosch
Price Range: £84 - £325 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Lanzerac Hotel & Spa 5*
Number of rooms: 48
Official Description (provided by the hotel):
CURRENTLY CLOSED FOR RENOVATION Set in the heart of a 155ha working wine estate, on the outskirts of picturesque Stellenbosch, the historic 300-year-old Lanzerac Hotel & Spa is the perfect base from which to explore SA’s most famous winelands. With just 48 luxurious bedrooms, this 180-year-old Manor House exudes an air of intimacy and provides the ultimate in personalized service.The hotel’s fine-dining restaurant with several different dining areas offers guests a wide choice of culinary styles. Guests end their evenings over coffees, liqueurs, cognacs and cigars enjoyed either in the trendy Esquire Whiskey & Cigar Bar or in the elegant Craven Lounge with its genuine antiques and authentic Cape Dutch architecture. Whilst the historic Manor House provides an ideal venue for private in-or-outdoor conferences and functions, the picturesque setting of the Manor Lawns offers the perfect opportunity for exclusive outdoor events and lavish weddings. Leisure activities include swimming in one of the hotel’s 3 outdoor pools, golfing, hiking and mountain biking, wine tasting and cellar tours. Treatments at the world-class Lanzerac Spa & Wellness Center take place against a stunning backdrop of mountains and vineyards, ensuring you leave feeling relaxed and rejuvenated. The spa has recently added the revolutionary “Dr.Fish” Therapy to its repertoire, where tiny fish are utilized to exfoliate the skin and give it a micro-massage. Come and experience true South African heritage, first-class service and luxury, superior pampering and wellness! We’ve been preparing for your arrival for over 300 years! ... more   less 
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Also Known As:
Lanzerac Manor And Winery Hotel Stellenbosch
Lanzerac Manor And Winery Stellenbosch

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