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“What a great lunch!!”

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Lanzerac Hotel & Spa
Ranked #1 of 16 Hotels in Stellenbosch
Certificate of Excellence
Windhoek, Namibia
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“What a great lunch!!”
Reviewed 17 January 2014

We drove around in the area, looking for a place to have lunch and stumbled on this amazing place! They were quite full for lunch, but it was no effort for the manager to get us a table ready. The setting was outstanding. And the food: 3 course menu, at a reasonable price, what more can we ask for? Thanks also to the waiter for the excellent service.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Nandi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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629 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
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Emirate of Dubai, United Arab Emirates
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 30 December 2013

To be honest I am very disappointed with the service of the place. The people are nice and educated but the service is terrible. Examples, I stayed for 3 nights , every single night the cigar lounge was closed and nobody knew why, conclusion i could ever go. The bar closes at 11pm so you have to rush to get a drink if you want to stay enjoying the place because the barman is leaving. The problem with that is the fact that it might take you up to 2 hours to have dinner due to the service the provide so finally when you want to get a drink is too late ( if 11pm can be considered too late....). Breakfast also can take time ( not less than 15' to half an hour to get a coffee)
Perhaps I had a very bad luck but i would certainly go again to Stellenbosh but not to the Lanzerac I found many better options in the area.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mariano S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5Jo_Anna5, Guest Relations Manager at Lanzerac Hotel & Spa, responded to this review, 2 January 2014
Dear Mariano, it is with regret that we hear of your comments and would like to sincerely apologize to you for any negative impact on your stay with us. This surely is not a reflection of the standard operating procedures we are working towards and for this we express our regret. Stellenbosch is such an incredible travel destination and Lanzerac holds pride of place as an iconic property of the area and through this, we have a commitment to ensure we deliver on the ground. Please be ensured that this is not the norm. Warm Winelands regards to you and the family for the start of this new year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 December 2013 via mobile

What makes an establishment perform at a 5 star level is indeed the service levels. On the 13 th of December I decided to propose to my princess and Jo Anna (marketing manager at Lanzerac pulled out all the stops to make sure this proposal was everything I imagined it to be. From the spa the treatments, the picnic set up and the room turn downs - she managed each and every detail personally to ensure other was indeed out of a romantic novel. I highly recomend this establishment for a special occasion or for merely a relaxing break.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Prince_shm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pretoria, South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 December 2013

We had a awesome girls weekend at Lanzerac,
Enjoyed the Spa treatments and lovely food. Friendly staff , will def do this trip again.
Recommend the Spa for any pamper event. Enjoyed the quiet and peacefulness.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chanel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Switzerland
Level Contributor
706 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 386 helpful votes
Reviewed 17 December 2013

We had a nice lunch at Lanzerac Hotel restaurant. It was nice and tasty meals. Attentive staff. Coffee house serves very good coffee with delicious lemon meringue cakes. Wine tasting was also a nice experience. We are coming back in our future visits in Stellenbosch.

  • Stayed December 2013, travelled as a couple
    • Value
    • Service
Helpful?
Thank winylake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
1 review
Reviewed 17 December 2013

My husband and I got married at the Lanzarac Hotel, so 20 years later we decided to spend the night in celebration of our anniversary. Everyone we dealt with from our booking with Katt was very friendly and professional. From the arrival, a beautiful suite, finishing touches e.g. fruit and pastry platters, wine and flowers in the room. A complimentary wine tasting, roses and chocolates in the room on our return from dinner. The dinner at the restaurant in the Hotel with waiter Len was amazing as well as the breakfast in the morning. Thank you to all the staff at the Lanzarac Hotel for making our 20th Anniversary so special!! We will definitely be back.

Room Tip: We had a Junior Suite. The room was very spacious and comfortable.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vanessa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town, Western Cape, South Africa
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 December 2013

The service in restaurant is good but it appears that there is a big problem in the kitchen.
The general service is good, they are quick to bring the wine and ask you what you want to eat but the food takes ages. The dishes are mundane and to insult you even more the main course portions are smaller than starters. For instance the venison loin (R190) consisted of two tiny pieces of meat weighing abou 15g each. And not much more vegetables. I am someone who can afford to order 10 of these meals to satisfy a normal appetite but felt insulted and decided not to stay for desert and we left.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lanzerac Hotel & Spa

Property: Lanzerac Hotel & Spa
Address: No. 1 Lanzerac Street | PO Box 4, Stellenbosch 7600, South Africa
Region: South Africa > Western Cape > Stellenbosch
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Stellenbosch
#1 Spa Hotel in Stellenbosch
#4 Business Hotel in Stellenbosch
#5 Romantic Hotel in Stellenbosch
#7 Family Hotel in Stellenbosch
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Lanzerac Hotel & Spa 5*
Number of rooms: 48
Official Description (provided by the hotel):
Set in the heart of a 155ha working wine estate, on the outskirts of picturesque Stellenbosch, the historic 300-year-old Lanzerac Hotel & Spa is the perfect base from which to explore SA’s most famous winelands. With just 48 luxurious bedrooms, this 180-year-old Manor House exudes an air of intimacy and provides the ultimate in personalized service.The hotel’s fine-dining restaurant with several different dining areas offers guests a wide choice of culinary styles. Guests end their evenings over coffees, liqueurs, cognacs and cigars enjoyed either in the trendy Esquire Whiskey & Cigar Bar or in the elegant Craven Lounge with its genuine antiques and authentic Cape Dutch architecture. Whilst the historic Manor House provides an ideal venue for private in-or-outdoor conferences and functions, the picturesque setting of the Manor Lawns offers the perfect opportunity for exclusive outdoor events and lavish weddings. Leisure activities include swimming in one of the hotel’s 3 outdoor pools, golfing, hiking and mountain biking, wine tasting and cellar tours. Treatments at the world-class Lanzerac Spa & Wellness Center take place against a stunning backdrop of mountains and vineyards, ensuring you leave feeling relaxed and rejuvenated. The spa has recently added the revolutionary “Dr.Fish” Therapy to its repertoire, where tiny fish are utilized to exfoliate the skin and give it a micro-massage. Come and experience true South African heritage, first-class service and luxury, superior pampering and wellness! We’ve been preparing for your arrival for over 300 years! ... more   less 
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Also Known As:
Lanzerac Manor And Winery Hotel Stellenbosch
Lanzerac Manor And Winery Stellenbosch

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