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“Lovely Place, Shame about the Management” 1 of 5 bubbles
Review of Lanzerac Hotel & Spa

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Lanzerac Hotel & Spa
Ranked #1 of 16 Hotels in Stellenbosch
Certificate of Excellence
london
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Lovely Place, Shame about the Management”
1 of 5 bubbles Reviewed 28 February 2005

We stayed at the hotel for two nights over Valentines day weekend. The hotel is indeed beautiful and the rooms are OK, although well short of 5 star quality.
However we had a littany of problems
The first evening we ate in on the terrace (rather oddly all three restauarants serve the same menu) the service was slow and there was a marked absence of management, with no explanation of the problem. The food when it finally arrived was luke warm and disappointing.
The second night, Valentines, again booked on the terrace, thinking it had been a one night aberration. It soon became clear it was not. After three hours by which time we had been served a starter, i asked to see the Manager, The Food and Beverage Manager duly appeared and when asked where the problem lay said the problem was the 'the guests'.
I then asked to see the General manager the following morning who at the last moment was called away to an urgent meeting with the owner. It is too much to hope he was going to lose his job!
To finally put the icing on the cake as we checked out at 11 we found that the sprinklers were programmed to come on at that time, which made it impossible to leave the room without waterproofs. The path that leads to the car park was similarly cut off by sprinklers in action
Overall my impression is that the staff try quite hard but that the management lack competence and clearly could not care less
AVOID

Helpful?
15 Thank nmcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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588 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Louisville, Kentucky
Level Contributor
275 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 652 helpful votes
5 of 5 bubbles Reviewed 24 December 2004

I wrote trip reviews after our S Africa stay last summer, but I failed to post any info on this site, so I'm doing so 18 months later! Seeing that no one has reviewed this property, I felt compelled to share our experience. When we walked into the lobby, my husband's jaw dropped, and he could only say "WOW!" This is one of the most beautiful places I've seen in my travels. It sits off the main roads in a suburban setting, so it is quiet and secluded. We stayed in June, which is off season, but was gorgeous with brilliant blue skies and temperatures around 70 deg. F daily. We requested a room just above the standard (luxury), but I believe we were upgraded. I really can't say! We stayed on the second level above the Presidential suite in a vaulted room which overlooks the huge lawn, pool, vineyards and mountains. Our terrace was huge. We could have hosted a party of 40 easily. The bed had luxury sheets and a custom mattress. There was a heated floor pad on each side of the bed, as well as a heated towel rack and robes in the bathroom. The service was warm and polite, not at all stuffy. Breakfasts were included in a sunny, gorgeous dining area. We also enjoyed a delicious dinner here as well. Fresh fruits, juices and cheeses plus specialty hot dishes were available daily. We loved wandering the grounds, tasting their wines and playing with the kitties. I almost cried when we left, wishing we had stayed here at least another few days. This was our first visit to the wine region and we selected 3 properties. They were all wonderful for different reasons, but this place was the most charming and romantic. We still talk about it! I thought it was very reasonable and worth every penny.
I'm trying to be balanced and say something that wasn't to our liking. All I can say is that in the town of Stellenbosch, all the street names are painted on the curbs, and then some are not visible. We got lost a lot, and drove in circles, but everyone was nice and tried to help us! We actually had a lot of laughs about this. There were fabulous restaurants in town as well- Lanzerac personnel helped us choose places to try and gave us assistance in our travels. This is one place everyone should experience! As Americans visiting Africa for the first time, we were a bit worried about how we would be treated and how safe we would be. This area was beyond our best expectations. We were treated so well- actually better than we have ever been. We will return to beautiful S Africa some day. It's a long flight, but well worth it!

  • Stayed January 2005
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank LLindaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lanzerac Hotel & Spa

Property: Lanzerac Hotel & Spa
Address: No. 1 Lanzerac Street | PO Box 4, Stellenbosch 7600, South Africa
Region: South Africa > Western Cape > Stellenbosch
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Stellenbosch
#1 Luxury Hotel in Stellenbosch
#4 Business Hotel in Stellenbosch
#5 Romantic Hotel in Stellenbosch
#7 Family Hotel in Stellenbosch
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Lanzerac Hotel & Spa 5*
Number of rooms: 48
Official Description (provided by the hotel):
Set in the heart of a 155ha working wine estate, on the outskirts of picturesque Stellenbosch, the historic 300-year-old Lanzerac Hotel & Spa is the perfect base from which to explore SA’s most famous winelands. With just 48 luxurious bedrooms, this 180-year-old Manor House exudes an air of intimacy and provides the ultimate in personalized service.The hotel’s fine-dining restaurant with several different dining areas offers guests a wide choice of culinary styles. Guests end their evenings over coffees, liqueurs, cognacs and cigars enjoyed either in the trendy Esquire Whiskey & Cigar Bar or in the elegant Craven Lounge with its genuine antiques and authentic Cape Dutch architecture. Whilst the historic Manor House provides an ideal venue for private in-or-outdoor conferences and functions, the picturesque setting of the Manor Lawns offers the perfect opportunity for exclusive outdoor events and lavish weddings. Leisure activities include swimming in one of the hotel’s 3 outdoor pools, golfing, hiking and mountain biking, wine tasting and cellar tours. Treatments at the world-class Lanzerac Spa & Wellness Center take place against a stunning backdrop of mountains and vineyards, ensuring you leave feeling relaxed and rejuvenated. The spa has recently added the revolutionary “Dr.Fish” Therapy to its repertoire, where tiny fish are utilized to exfoliate the skin and give it a micro-massage. Come and experience true South African heritage, first-class service and luxury, superior pampering and wellness! We’ve been preparing for your arrival for over 300 years! ... more   less 
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Also Known As:
Lanzerac Manor And Winery Hotel Stellenbosch
Lanzerac Manor And Winery Stellenbosch

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