To me it is a beyond a wonder that African Wonder has such rave reviews. A month in advance I made a booking; I was going to come by myself for a half day tour but would be open to joining another group, I wanted to go to wine yards I had not been to before with Anel as I had overheard her explain wines on an earlier trip to the wine lands and I found her knowledgeable about wines. At time of booking my only complaint was that I felt more like the tour guide than Anel, having to chase her for responses to my requests. However, eventually everything fell into place and I had a confirmation with the wine yards (as I was first to book for the day I could select the ones I wanted to go to) and cost (550 for half/750 for full day. I had booked half but could potentially imagine extending if Anel found some new gems until the tour date). Two days before I emailed Anel to reconfirm tour. No response. A day in advance I called her and at that time she was surprised I was only one person, she was going to have to add transport cost (not mentioned in any of her 15 earlier emails), I was joining another group who were going to wine yards I had already been too with some other guide. In short, a total mess. I asked her to read my booking and come back to me on email as I was just about to take off for Cape Town. So she did and now said that I could more or less go to the wine yards I wanted, had to pay for transport, half day option was not available anymore and with yet another guide. I then informed her that this was not what I had booked and expected. Anel reverted to me at night trying to rectify some of the damage. She could still not do the tour herself but had organized a qualified guide in her place and a tour to the wine yards we had decided. Still I did feel like Anel was trying to make a fool out of me; almost doubling the cost less than 24 hours before tour, only organizing qualified guide after me remarking on the fact that I had chosen her company just because I wanted to go with a knowledgable wine guide; not a glorified driver. This is not a serious company. Which was clearly demonstrated in the end of our phone conversation when Anel suggested I drive my own car to the wine tour to reduce costs. Great idea. Really.
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