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“African Disappointment”

African Wonder Tours
Ranked #9 of 51 Tours in Stellenbosch
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: NEW !!! De-gorge your own champagne! Our tours are fun, , non-commercial & unforgettable! Private or group tours, special & tailormade. Tours conducted by wine specialists with expertise!
Useful Information: Wheelchair access, Activities for older children, Activities for young children
Reviewed 29 March 2014

To me it is a beyond a wonder that African Wonder has such rave reviews. A month in advance I made a booking; I was going to come by myself for a half day tour but would be open to joining another group, I wanted to go to wine yards I had not been to before with Anel as I had overheard her explain wines on an earlier trip to the wine lands and I found her knowledgeable about wines. At time of booking my only complaint was that I felt more like the tour guide than Anel, having to chase her for responses to my requests. However, eventually everything fell into place and I had a confirmation with the wine yards (as I was first to book for the day I could select the ones I wanted to go to) and cost (550 for half/750 for full day. I had booked half but could potentially imagine extending if Anel found some new gems until the tour date). Two days before I emailed Anel to reconfirm tour. No response. A day in advance I called her and at that time she was surprised I was only one person, she was going to have to add transport cost (not mentioned in any of her 15 earlier emails), I was joining another group who were going to wine yards I had already been too with some other guide. In short, a total mess. I asked her to read my booking and come back to me on email as I was just about to take off for Cape Town. So she did and now said that I could more or less go to the wine yards I wanted, had to pay for transport, half day option was not available anymore and with yet another guide. I then informed her that this was not what I had booked and expected. Anel reverted to me at night trying to rectify some of the damage. She could still not do the tour herself but had organized a qualified guide in her place and a tour to the wine yards we had decided. Still I did feel like Anel was trying to make a fool out of me; almost doubling the cost less than 24 hours before tour, only organizing qualified guide after me remarking on the fact that I had chosen her company just because I wanted to go with a knowledgable wine guide; not a glorified driver. This is not a serious company. Which was clearly demonstrated in the end of our phone conversation when Anel suggested I drive my own car to the wine tour to reduce costs. Great idea. Really.

2  Thank Aniadz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Africanwonder, Owner at African Wonder Tours, responded to this reviewResponded 24 April 2015

Dear Aniadz
Thank you for taking the time to write the review. Firstly I would like to apologise for the delay in my response. As I mentioned to you in my last e-mail, I felt very embarrassed by the poor sevice that you have experienced from my company.
I did mention to you that as I live in Stellenbosch, a half day tour from Cape Town is not possible as one spend 1 hour driving to CT, 1 hour to Stellenbosch and then the 2 hour-return trip. Also, I quoted you my tour prices from Stellenbosch and not from Cape Town. That is why I suggested that we rather organise transport from Cape Town for you to join my group in Stellenbosch and then you had the option to do a half day or full day tour.
It's a pity that you did not mention in your review regarding the compensation I offered you, a complimentary tour next time in the Cape and the lovely bottle of wine I sent to your hotel. Once again, please accept my apologies for the miss communication regarding the extra cost for the transport. Kind regards, Anel

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Reviews (66)
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33 - 37 of 66 reviews

Reviewed 24 February 2014

A wine tasting day with Anel and African Wonder Tours is an unique way of exploring the wine farms of Stellenbosch and the surrounding areas. Anel is a brilliant wine guide with exceptional knowledge of local wines, enabling her to tailor make the experience to suit your preferences. The days are normally spent away from the crowds and wine snobs, giving it a personalised touch, and she always has small treasures like the salami at Beyerskloof on her visit list. She also appreciates wine farms focusing on environmental friendly sustainable farming. This is my fourth time to Stellebosch and my second time with Anel. There is no doubt who will be my guide for my next trips to the area, and I would not hesitate to recommend her to anyone looking for an excellent wine guide in Western Cape.

Review collected in partnership with this attraction
Thank juliesolum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Africanwonder, Owner at African Wonder Tours, responded to this reviewResponded 27 February 2014

Dear Julie, so nice to hear from you again! What a fun day we had! Yes, the salami & wine was awesome but so was the bubbly tasting at Villiera! Thank you for your optimism, fun, laughter, sense of humor and interest in wine! Those are all necessary when joining a wine tour with African Wonder Tours! Please come back soon, say hi to the rest of the girls! Anel

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Reviewed 18 February 2014

We booked the tour and agreed timing three weeks in advance. The day before the tour pressure was put on us to change the timing which we declined to do. The first part of the tour went smoothly. However our lunch venue was changed and our preferred option was not available. Anel then informed us she had to take the two other guests back to their hotel whilst we had lunch. She initially said she would collect us later but then said a colleague would collect us. The winery informed us the driver had arrived but when we went out to meet him less than 10 minutes later he had disappeared and never re-appeared. The winery and I spent the next two hours trying to get Anel to provide transport back to the hotel. It never materialised and we were unable to get a taxi. In the end we had to ask another group to help the four of us to get back to Stellenbosch. Very pooor customer service and I would definitely not recommend African Wonder Tours.

2  Thank Caroline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Africanwonder, Owner at African Wonder Tours, responded to this reviewResponded 27 February 2014

Dear Caroline, thank you for taking the time to write this review and the comments regarding your tour. I would like to respond to your review and the unfortunate experience. When a wine tour is booked, we normally ask people if they would like to book a private tour or a group tour. The difference is that a private tour is exclusive, pick-up times & venues can be chosen by the client because they pay much more for the exclusivity and privacy. The venues & pick-up times for a mixed group tour are decided by the tour guide. Imagine 8 couples deciding what time the tour must start, it will be chaotic. I phoned your hotel the night before the tour to arrange the pick-up time (30 minutes earlier) as I received more bookings for the day. However, you insisted on your own time and therefore I had to contact the other guests and informed them that their times has changed in order to accommodate your group. As it was a half day tour which normally starts 9am / 9:30am I also had commitments for the afternoon session and therefore the late start put a lot of pressure on the afternoon tour. That is why I had to arrange alternative transport for you after your lunch. The reason why we did not get hold of the taxi driver is that he was involved in an accident - I apologize for the long wait after the lunch and for having to arrange your own transport at the end. As I told you over the telephone, I wanted to compensate you for your inconvenience and refunded your transport costs and also gave you 2 bottles of wine for the disappointing end to your tour. I'm happy to see that you did enjoy the actual wine tour but was disappointed with the changing of the lunch venue and transport. The lunch was pre-booked a week before your arrival and I received a call from the restaurant on the morning of the tour that they had a break-in during the night and cancelled all bookings for that day. Unfortunately I had no control over that and was able to find a restaurant for us at the last minute as it's not easy to get an open table on a weekend. I would like to apologize for your disappointing day and would like to offer you and your friends a complimentary tour whenever you visit Stellenbosch again. Kind regards, Anel de Villiers

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Reviewed 12 February 2014

Anel was very friendly and knowledgeable. It was a great experience to have the wine tour with her.
She organised my transport back from Stellenbosch to B&B at evening
Thank you, Anel for recommended the fish restaurant at Hermanus.It was great.

Review collected in partnership with this attraction
Thank Marita I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Africanwonder, Owner at African Wonder Tours, responded to this reviewResponded 20 February 2014

Dear Marita
It was a pleasure to do a wine tour with you! Thank you for your input during the day and appreciating our wines. I'm so happy to hear that you enjoyed the fresh fish at the Burgundy Restaurant in Hermanus - one of my favorite restaurants in that region. Good service, wonderful food and awesome view! Please visit us soon! Anel

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Reviewed 12 February 2014

Anel is a fantastic tour guild,she takes into account which wines her visitors enjoy and visits some of the best wine estates along the wine route.
She is warm and friendly and takes fantastic care of her guest.
Rustenberg Tasting Room

Thank Samantha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Africanwonder, Owner at African Wonder Tours, responded to this reviewResponded 20 February 2014

Dear Sam, thank you for your wonderful review! Thank you for sharing a wonderful day with me in the most beautiful vineyards in the world ! All the best with your wedding plans and hope to see you visiting Stellenbosch for your honeymoon! Anel

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