We booked 4 nights in a Governor Double Room, and were really looking forward to the stay, having stayed in the same hotel many years ago and having fond memories of it. On arrival, the Reception area looked extremely tatty and there seemed to be some confusion amongst the staff over our booking. However we were eventually shown to our room, on the ground floor near the pool. It was very dark, looked like it had only been half decorated, poorly furnished, albeit with a large modern but dark bathroom. The final straw for me was that there was a hair dryer, but nowhere to plug it in where you could actually use a mirror! We went to Reception to check the booking, and were assured that we had the right category of room, but were given the option of changing to another room,which we took up. This room was marginally better, on the first floor above reception,which we later discovered was not a good idea, as all night long buzzers and bells were ringing, lights were left on, and we spent a not very pleasant night there. Neither of the rooms looked like the ones that we had seen on the website. Although internet was advertised as working throughout the hotel, we found we could only get limited service within a few feet of the reception desk.The experience was so bad that we did check out the next day, and were lucky enough to find another hotel, at less cost and twice the value and character. The service and attitude of the staff was mediocre and they did not see, too concerned that we were not happy with r room, and did not seem to accept our comments. A great disappointment and I would not recommend it,
- Official Description (provided by the hotel):
- Oude Werf (the Old Churchyard) is South Africa's oldest hotel, in the historic heart the Cape Winelands 'capital' of Stellenbosch, and within easy reach of its many rich experiences. Its award-winning design blends two century-old period inspirations with the latest contemporary luxury. 58 superb en suite accommodations are centred on a famous inn-house that flows to a shady vine-covered courtyard with gourmet restaurant and a charming lounge and bar, overlooking its central gardens and pool deck. ... more less
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- Also Known As:
- Country Inn Stellenbosch
- Stellenbosch Country Inn