I am just back from staying 7 nights at the hydro, my friend and I shared an executive room, which was clean and tidy but pretty dated, however the rains came during my stay and along with that water was leaking from the coving straight on to my headboard. Seemly it's been like that for quite a while but nothing gets done to repair the problem I and my friend between us booked about 20 treatments 9 months ahead, and you would think that they would give you a few treatments each day, however your not told your next day treatments until about 9. PM each evening, a note gets pushed under your door, it says if you wish to change any treatments you need to inform the spa reception desk 24 hrs ahead bit impossible to do that if your only receiving your program the night before. We had a variety of treatments but those that do the booking in of them, are pretty rubbish at it , for instance I informed them as I arrived on sat 4th Jan that we did not wish any treatments on the day we were leaving this being 11th Jan but what do they do book appointments for us on the 11th , some days we were being given 2 of the same treatments such as a swedish massage in the morning again in the evening instead of spreading them over the week. I will add that the therapist Lynn Clark is extremely good at her job, some of the other therapists are not so good and cheat you out of your allocated time, by arriving 5 mins late and finishing a good 5 mins early. The food is fresh and consists of fruit and vegetables only try as they might it became pretty boring. Fish would have been a nice addition to there menu. Your allowed as a resident 3 small glasses of vegetable/fruit juices a day or 1 large glass, the worker behind the serving counter is quite rude to guests whether your staying there or just coming in as a spa day person,I heard a lady asking for a juice she was told in a very unfriendly way that day guests could not have them, the woman offered to pay for it but again in a very of hand way she was told she can't pay or have one. As for me I on one occasion asked the same girl for 1 large juice, and she told me extremely abruptly that I can't come back for any more that day, which I already knew. Also this lady puts out the tea cups for the herbal tea,they serve to residents each evening, you help yourself to the teabag and hot water, on one occasion I asked her for some teabags , she told me that I had to wait till 10 to 7 before she puts them out, again with a very bad attitude, so I waited, 7 pm came still no teabags she could see me sitting there, at 20 past 7 my friend asked for the teabags , with a look that would break glass she put her hand under the counter and produced the teabags, if I was her boss I would fire her,as she is certainly no asset to the hydro, talking about a boss there seems to be no management around in which to air any complaints one might have. I was not expecting a 5 star hotel, I knew it was a health farm but my advise is stay in a good hotel in stellanbosch and come there as a day guest, or if you can find some where else .would I return there again what do you think?
- Official Description (provided by the hotel):
- The Hydro at Stellenbosch is South Africa's leading and preferred wellness destination. We provide an experience like no other and serve our guests with passion, pride and professionalism. We deliver personnal care to ensure that each guest fully benefits in body, mind and soul. The Hydro is a place where it is truly about you. We offer 43 years of experience in the wellness industry and focus on detoxification and relaxation delivered in packages specifically designed to achieve preventative and sustainable health. We are a natural destination encouraging the vital forces within us to heal the body, the mind and the soul. ... more less
- Also Known As:
- The Hydro At Stellenbosch Hotel Stellenbosch
- The Hydro Hotel Stellenbosch