Decided to spend our first wedding night at this establishment, what a mistake. We booked and paid our accommodation in December for our wedding that was in April (also informing them on the booking form that we will be checking in AFTER 12:00 in the honeymoon suite, because it was our wedding night). We eventually reached the estate @ 12:30am. The gate was closed so we try to contact reception to open the gate for us, no one answered. After half an hour of struggeling my husband decided to jump over the gate. After finding our honeymoon suite he returned to the gate with our key and remote and we were able to go inside. After entering the suite. We wanted to switch on the light. NON OF THEM WORKED, not the bathroom nor the livingroom. It was only the bedlamps that worked. There were no facial towels, handsoap or conditioner for the lady's (which I think is a must for a 5 star rated estate?)
Next morning, we received a picnic basket on the front porch. There was not table set for us, we had to sit on the sun chairs. Breakfast was plain, yogurt, fruit, croissant and juice. No warm breakfast or coffee??? I did report to the reception that we were very unhappy espesially for paying over R2000 for the one night. She just raised het shoulders and only offered a free bottel of wine (which you get in the room anyways?) and said that the manager that was supposed to answer the phone after hour was, and I qoute, "probably our partying.."
Had an awful stay and I truely hope that they sharpen up the management as the setting of this estate is absolutely stunning, its such a pitty actually?
- Official Description (provided by the hotel):
- Set on a working wine estate in the heart of the Stellenbosch Winelands, lies a unique cult wine producer called Alluvia Specialist Winery.Alluvia’s award winning wine estate and its luxury accommodation provides a match made in heaven, which we simply describe as “the vineyard lifestyle”. ... more less
- Also Known As:
- Alluvia Wine Estate Hotel Stellenbosch