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“Disapointing to book for you Honeymoon”

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Alluvia Wine Estate
Ranked #100 of 112 Stellenbosch B&B and Inns
Augrabies
1 review
“Disapointing to book for you Honeymoon”
Reviewed 19 August 2013

Decided to spend our first wedding night at this establishment, what a mistake. We booked and paid our accommodation in December for our wedding that was in April (also informing them on the booking form that we will be checking in AFTER 12:00 in the honeymoon suite, because it was our wedding night). We eventually reached the estate @ 12:30am. The gate was closed so we try to contact reception to open the gate for us, no one answered. After half an hour of struggeling my husband decided to jump over the gate. After finding our honeymoon suite he returned to the gate with our key and remote and we were able to go inside. After entering the suite. We wanted to switch on the light. NON OF THEM WORKED, not the bathroom nor the livingroom. It was only the bedlamps that worked. There were no facial towels, handsoap or conditioner for the lady's (which I think is a must for a 5 star rated estate?)

Next morning, we received a picnic basket on the front porch. There was not table set for us, we had to sit on the sun chairs. Breakfast was plain, yogurt, fruit, croissant and juice. No warm breakfast or coffee??? I did report to the reception that we were very unhappy espesially for paying over R2000 for the one night. She just raised het shoulders and only offered a free bottel of wine (which you get in the room anyways?) and said that the manager that was supposed to answer the phone after hour was, and I qoute, "probably our partying.."

Had an awful stay and I truely hope that they sharpen up the management as the setting of this estate is absolutely stunning, its such a pitty actually?

  • Stayed September 2012, travelled as a couple
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Helpful?
Thank Lourene V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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93 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
cape town
1 review
Reviewed 10 August 2013

We were looking forward to a relaxing weekend away from reality. But ended up having a weekend of utter disappointment with an entertaining twist. Reservationist Clary Cameron was sufficient and professional, from making the booking, to getting directions, to getting a list of restaurants good to eat at in the area sent to us, to flowers specially for us in the room. She offered incredible customer service and we were very content and excited. Nothing to do with her. The day we booked in we were checked in by a beautiful blonde who made us feel warm and welcome. Got to our room and the whole experience changed from there. Falsely advertised 5 star. More like 3 star. Old and poorly maintained. Box tvs, fireplace broken, over priced sheer disappointment. We went back to reception only to find the blonde taking care of a new born lamb, later we went to ask her for warm blankets (like advertised) only to find her chasing stray dogs like an olympic runner off the premises. She was interesting alright. But entertaining. We decided not to stay because of the conditions. When we checked out, the blonde was sincerely disappointed that we were leaving and really tried to keep us there. We explained it was not her fault and not to be worried. The only good thing about our stay was Clary Cameron who in the end, turned out to be the warm, caring blonde herself.

Stayed August 2013, travelled as a couple
Helpful?
Thank 77718428trav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2013

It was a special two nights stay for us on our anniversary.
Two freezing nights, no heater,no fire that would light.We were told by the receptionist that she did us a favour by someone trying to light it, still never worked. Breakfast in a huge basket with half an apple each and the rest of uninteresting stuff thrown in. The steps up to the cottage were badly broken. The one TV did not work, the other failed while watching the rugby. There was no roasting pan in the oven to heat up food that we had bought. One can go on and on but the bottom line is that their website is totally misleading, the accommodation is poorly maintained, the reception was not welcoming, information was mostly incorrect (there was no wine tasting, etc.) If it were not for the electric blanket on the bed, I could have become a frozen sculpture.
The sherry and nougat were enjoyed. When I complained by telephone the next day I was offered a free week end stay, thank you but NO thank you, and I am still waiting for an e-mail of apology which has never happened. Even if an establishment offers a special deal, it should in no way compromise the ambience and service of their guests. Venitia (4 star guest house owner)

Room Tip: We stayed in the cottage. Not much sunshine in winter due to the trees.
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  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
1 Thank venitia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Stellenbosch hotels

East coast
Level Contributor
234 reviews
177 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
Reviewed 2 May 2013

We stayed two nights at Alluvia Wine Estate in early February. This is located about half way between Stellenbosch and Franschhoek, and this is what makes the place so great. We visited both towns, and enjoyed Franschhoek more than Stellenbosch, which seemed to be much more built up.

But for being able to visit wineries, this was great, and we were given good advice from Alluvia staff on places to go to find the wines we liked. They also gave good advice about restaurants to visit.

We greatly enjoyed the view from our room (Oakleaf 2), with the swimming pool right in front of the room, and the clouds passing the mountain in the distance. Unfortunately, a pyromaniac was setting wildfires in the valley, so smoke was a problem at different times on different days.

In the room, we were surprised to see that there was no door for the bathroom, just a wall. And (as is apparently common in southern African nations) the location of the hot water faucet was not standardized. There were 2 sinks in the room, and the hot water faucet location varied between the two (as I recall).

We were looking forward to using the fireplace, but were unable to get it to work. We did not pursue this problem with management, as it was summer, and wasn't needed for anything more than the ambiance.

To enter this hotel, you must be buzzed in at the gate. After that, you have a device that opens and closes the gate for you on your key chain. And when leaving, the gate opens automatically, which helps for your departure after checkout.

  • Stayed February 2013, travelled as a couple
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Helpful?
1 Thank Hedo-goer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalfont St. Giles, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 April 2013

The site has potential although not the prettiest in the area. The accommodation does not fit the description on their web site It is run down and poorly maintained. room and bathroom worn out. bathroom antiquated and not clean. bed creaks and frame not maintained.Continental breakfast served in the room without a table to eat off
Spa room is sparse and does not even contain a wash hand basin.
Picnic basket was appalling bread biscuits and so much cheese very little else. Wine was OK!
I fished the lake was full of weed. However I caught fish. On check out all above was politely pointed our to the receptionist who checked us out who completely ignored the suggestions my wife made. the only reply was to say "the picnic was nothing to do with her as it was sub contacted" This is not an example of most South African vineyards or hospitality.

Room Tip: Unable to comment.
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  • Stayed March 2013, travelled as a couple
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Helpful?
1 Thank regdenby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 March 2013

The Oakleaf 2 suite is spacious, chic and feels like a remote, secluded hideaway in the beautiful and vast Alluvia estate. The estate itself has lots to offer - wine tasting, golf, walks and fishing, and is also perfect for relaxing. We enjoyed the complimentary sherry and continental breakfast picnic delivered to your door.

Following Alluvia's recomendation, we dined at Le Pommier, the vineyard next door, which as delicious and great value. We also did one of the recommended wine tours organised by Alluvia which was very interesting and covered a lot of different estates.

Perfect for a relaxing, romantic getaway. We will definitely be going back!

Room Tip: We stayed in the Oakleaf 2 which, having looked at the photos of the other suites, is the nicest. I...
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  • Stayed March 2013, travelled as a couple
    • Value
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Helpful?
3 Thank Louise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 29 January 2013

We found that Alluvia was quite misleading with a number of things.

We booked self-catering, with breakfast and a wine tasting included. The room had no self-catering facilities, although the views are nice, but that is standard for the Stellenbosch area. The room and bathroom was spacious and the television had a good variety of channels.

We went looking for the wine tasting but found this closed for the 2 days we stayed there, the staff was nowhere to be seen for our entire stay.

We were looking forward to our picnic breakfast the next morning, to be horrified by what we got. 2 small muffins, 2 small croissants, muesli and yoghurt (no choice) in old tupperware. Shocking really. And very misleading when booking a "breakfast included" stay.

I don't think the breakfast would even be acceptable in a hostel, and definitely not for the cost of staying at Alluvia. The TGCSA should review this as this is not the standard for 4 or 5 star graded properties.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank BV171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alluvia Wine Estate

Property: Alluvia Wine Estate
Address: Glen Arum Road | Helshoogte Pass, Stellenbosch 8000, South Africa
Region: South Africa > Western Cape > Stellenbosch
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool
Hotel Style:
Ranked #100 of 112 B&Bs / Inns in Stellenbosch
Price Range (Based on Average Rates): £
Hotel Class:5 star — Alluvia Wine Estate 5*
Number of rooms: 5
Official Description (provided by the hotel):
Set on a working wine estate in the heart of the Stellenbosch Winelands, lies a unique cult wine producer called Alluvia Specialist Winery.Alluvia’s award winning wine estate and its luxury accommodation provides a match made in heaven, which we simply describe as “the vineyard lifestyle”. ... more   less 
Also Known As:
Alluvia Wine Estate Hotel Stellenbosch

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