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“Comfortable stay with outstanding service”

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Protea Hotel by Marriott Worcester Cumberland
Ranked #1 of 3 Hotels in Worcester
Cape Town Central, South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Comfortable stay with outstanding service”
Reviewed 22 August 2011

My husband and I spent a very comfortable weekend at the Cumberland hotel with exceptionally organised and friendly staff - we will definitely be back.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Judy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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68 reviews from our community

Traveller rating
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    6
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Pretoria, South Africa
Level Contributor
128 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 6 January 2011

Seeing as I grew up in a town about 80km from Worcester, I have always known about the Protea Hotel Cumberland. Never really wanted to stay there, but was forced in the past few days.

Our car broke down and was towed into Worcester. We had to arrange urgent accommodation and the Protea Hotel Cumberland is one of only 2 hotels in Worcester and was the only one that had place. We booked immediately while being stuck in next to the road.

We arrived at 21:30 at the hotel after the long wait and was greeted by a friendly receptionist. She explained everything and was very helpful. We asked if there were restaurants in the area where we could have a bite, and she suggested that we eat at the hotel's restaurant. They did however close at 21:45. We confirmed that we just want to take a quick shower after the long day and then will come through. Once in the room, we were pleasantly surprised by the cleanliness, and neatness of the room, as well as the overall amenities. While showering the receptionist phoned our room and said that if we want to, we can order what we want from the menu in the room and they will bring it from the restaurant. We were happy with the room service, as we actually didn't want to go anywhere. The room service was prompt and efficient and arrived as asked. Upon receipt of the bill we realised that they didn't charge us room service prices, but the cheaper restaurant prices.

The following day we asked for a later check-out as we were waiting on news from our car. This again was no problem, and we checked out at 12. We then proceeded to have lunch and the service was as good again. We realised that our rental car would be late, and asked if we can use the swimming pool, upon which we were given towels and our bags stored behind reception. In the end the hotel management allowed us to stay and use the hotel until 15:30 and our car arrived.

This is not quite the experience we thought we would have at the hotel, as we expected it to be worse, but we both agreed that this was a very pleasant stay with a clean hotel, very friendly and helpful staff, nice food, and nice rooms with decent general areas.

This hotel has surely shown that some 3 star hotels might even be better with services and friendlyness than some 4-5 star hotels.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mitxcoac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
107 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 21 September 2008

there was no decent hotel in the region except B&Bs mostly connected to wineries.

it was a decent place for the money but I thought it was funny that nobody was staying there yet they wanted me to eat there, pay USD7 to park, USD7 to use internet for 30 minutes.

there were two strange guys working reception who seemed too eager to help as if they had not seen a guest in weeks.

decent room despite my phone charger arc-welding itself to the electrical socket

  • Stayed September 2008, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank saint77777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EGICAR, Manager at Protea Hotel by Marriott Worcester Cumberland, responded to this review, 2 August 2016
Dear Valued GUEST,

Thank you for taking the time to share your experience at the Protea Hotel Worcester Cumberland with us.

As a VALUED CUSTOMER, I was disappointed to hear about your experience in our establishment. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay.

Your valued feedback highlighted a number of areas for improvement that I have since shared with our Management TEAM, who joined me in offering their apologies for their team’s shortcomings.

Once again, thank you for providing feedback that will ultimately help improve our service. We hope you choose to stay with us again whenever your travels bring you back to Worcester so that we can provide you with our excellent service, that not only meet, but exceed your expectations.

Sincerely,
EGIDIO CARDOSO
MANAGING DIRECTOR/OWNER
manager@cumberland.co.za
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Protea Hotel by Marriott Worcester Cumberland

Property: Protea Hotel by Marriott Worcester Cumberland
Address: 2 Srockenstroom Street | City Centre, Worcester 6850, South Africa
Region: South Africa > Western Cape > Worcester
Amenities:
Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Worcester
Price Range (Based on Average Rates): £
Hotel Class:3 star — Protea Hotel by Marriott Worcester Cumberland 3*
Number of rooms: 55
Official Description (provided by the hotel):
Protea Hotel Cumberland - Experience the best hospitality in the Boland. The Protea Hotel Cumberland is located in the charming Boland town of Worcester, the heart of the Breede River Valley. Accommodation ranges from standard to deluxe, all fully air-conditioned, or you could spoil yourself and enjoy the luxury of the Presidential Suite. Wining and dining at the hotel is traditional, homestyle and elegant. We offer a variety of leisure facilities at the hotel, with a fully-equipped gym, pool, spa, sauna and steam bath, tennis court and a glass-backed squash court. Venture out of the hotel and explore the Kleinplasie Open Air Museum, Karoo National Botanical Gardens or the Worcester Winelands Wine Tasting Centre. ... more   less 
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Also Known As:
Protea Hotel By Marriott Worcester Cumberland South Africa

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