We stayed at the Protea Hotel , Cumberland and really had a very relaxing time. The hotel dors not look like much from the outside. On arrival we were greeted by friendly staff. We were 3 hours early and our room key was given to us. The kids are also free to roam the hotel. There are games for them to play, the kids had lots of fum in the pool. All in all friendly staff and a relaxed atmosphere.
We really enjoyed the warm welcome and service for the whole week of our stay. Our family room with two double beds was spacious clean air conditioned and had Dstv. Wouldn't choose the town as my favorite holiday destination, but had to be there for a sports tour and made whole experience pleasant.
We stayed for two nights and enjoyed our experience. They are currently busy with renovations to the outside of the hotel so don't be fooled by the outside looks.
The staff were very friendly and helpful and really went out of their way to accommodate our requests. We did not make use of any of the facilities like the pool, games room or casino.
Reception staff couldn't provide a street map and didn't know of any local restaurants, of course they could recommend their own! We didnt feel safe when we set off walking to find somewhere and we're not cautioned against this by the staff. Eventually found a nice restaurant. Everything extra cost, breakfast, secure parking. Air con ineffective, struggle for the staff to agent room safe working ... Left after one night not three. Maybe suitable for business meetings, stays or Rotary!
Herewith I wish to apologise for your inconvenience.The staff involved has been spoken to and are receiving the necessary trainning to avoid any unpleasantness in the future.
My family and I have stayed at this hotel on numerous occasions. When our children were young we went there for 9 years in succession for our post-Christmas holiday. With a sauna, jacuzzi, games room and tennis court, it is an ideal place to relax. Friendly staff and good food round off value for money.