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“Good hotel but could improve”

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Protea Hotel by Marriott Worcester Cumberland
Ranked #1 of 3 Hotels in Worcester
Reviewed 20 October 2013 via mobile

The hotel was quite easy to find, but offers no free secure parking. Check-in was quick enough, but once you are in the secure parking area it's a very long walk back to reception or your room.
The public facilities looked okay but we didn't try it as it was quite late.
The room was pretty standard, spacious enough and well equipped. Strange to see an old fashioned key in this day and age.
Negatives were a funny rounded shape bath bottom which made showering quite hazardous, an aircon that emitted bad smells and damp issues on the walls.
My main issue with this hotel is that it's overpriced by about 40% for what it is. For the kind of money they charge one expects better.
However, all the staff were very friendly and helpfull, and the service was very good, and for that reason alone I will consider staying here again.

Stayed: October 2013, travelled as a couple
Thank KarmaTraveller28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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51 - 57 of 71 reviews

Reviewed 9 March 2013

This hoteom offers a lot, from tenniscourt to sauna and from (serious) swimming pool to bar to watch the sports. Interior isfine but a bit outdated. Rooms are sufficient, Bed and sanitations are very fine (comfortable and hygienic), although airco can be noisy. Personel is very friendly.
Free nternet is availabe for up to 100mb a day.

Room Tip: Ik ben er nu twe keer geweest. Ik vond de kamers 235 en verder beter dan die in de uitbouw. Reden di...
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  • Stayed: March 2013, travelled on business
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1  Thank Rob V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2013

  • Stayed: February 2013, travelled as a couple
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Review collected in partnership with Easytobook.com
1  Thank Anna D
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 30 January 2013

We stayed at the Protea Hotel , Cumberland and really had a very relaxing time. The hotel dors not look like much from the outside. On arrival we were greeted by friendly staff. We were 3 hours early and our room key was given to us. The kids are also free to roam the hotel. There are games for them to play, the kids had lots of fum in the pool. All in all friendly staff and a relaxed atmosphere.

  • Stayed: December 2012, travelled with family
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Thank qwjk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2012

We really enjoyed the warm welcome and service for the whole week of our stay. Our family room with two double beds was spacious clean air conditioned and had Dstv. Wouldn't choose the town as my favorite holiday destination, but had to be there for a sports tour and made whole experience pleasant.

  • Stayed: December 2012
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Thank Noashcloudplease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2012

We stayed for two nights and enjoyed our experience. They are currently busy with renovations to the outside of the hotel so don't be fooled by the outside looks.

The staff were very friendly and helpful and really went out of their way to accommodate our requests. We did not make use of any of the facilities like the pool, games room or casino.

  • Stayed: September 2012, travelled with family
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Thank Hardus V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2012

Reception staff couldn't provide a street map and didn't know of any local restaurants, of course they could recommend their own! We didnt feel safe when we set off walking to find somewhere and we're not cautioned against this by the staff. Eventually found a nice restaurant. Everything extra cost, breakfast, secure parking. Air con ineffective, struggle for the staff to agent room safe working ... Left after one night not three. Maybe suitable for business meetings, stays or Rotary!

Stayed: March 2012
1  Thank 77M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannerie S, Manager at Protea Hotel by Marriott Worcester Cumberland, responded to this reviewResponded 3 April 2012

Herewith I wish to apologise for your inconvenience.The staff involved has been spoken to and are receiving the necessary trainning to avoid any unpleasantness in the future.

Egidio Cardoso
Managing Director/Owner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Worcester Cumberland

Address: 2 Srockenstroom Street | City Centre, Worcester 6850, South Africa
Region: South Africa > Western Cape > Worcester
Amenities:
Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Worcester
Price Range: £55 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protea Hotel by Marriott Worcester Cumberland 3*
Number of rooms: 55
Official Description (provided by the hotel):
Protea Hotel Cumberland - Experience the best hospitality in the Boland. The Protea Hotel Cumberland is located in the charming Boland town of Worcester, the heart of the Breede River Valley. Accommodation ranges from standard to deluxe, all fully air-conditioned, or you could spoil yourself and enjoy the luxury of the Presidential Suite. Wining and dining at the hotel is traditional, homestyle and elegant. We offer a variety of leisure facilities at the hotel, with a fully-equipped gym, pool, spa, sauna and steam bath, tennis court and a glass-backed squash court. Venture out of the hotel and explore the Kleinplasie Open Air Museum, Karoo National Botanical Gardens or the Worcester Winelands Wine Tasting Centre. ... more   less 
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Also Known As:
Protea Hotel By Marriott Worcester Cumberland South Africa

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