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“Over all a good hotel”

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Pride Sun Village Resort and Spa
Ranked #9 of 15 Hotels in Arpora
Pune, India
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Over all a good hotel”
Reviewed 29 January 2014

We had booked this hotel at the last moment as our reservation in the other hotel got cancelled as their launch date postponed. Not much reviews were available for this hotel we had kept our expectation minimal but all in all it is a good hotel for the price we paid. Overall experience was good. Being a vegetarian food options (room service) was very limited but whatever they had it was good. Buffet breakfast for good enough. If you are travelling by your car parking is a problem as they have very limited parking space.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank soniprashan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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191 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
New Delhi, India
2 reviews
Reviewed 10 January 2014

Hi Everyone,

We booked this hotel seeing mixed reviews on TripAdvisor.com and Hotels.com; We thought it would be a decent property since Pride group has very good hotels in other parts of the country.

We booked 4 rooms with them. First two room were for my cousin brother and my brother in law who checked in at 27th of December; third room was for myself and i had to check in at 28th December and fourth room was for my elder brother who had to check in at 29th December.

We thought it would be a good idea to celebrate New Years holiday season in Goa together and we will get some quality family time. I actually made the plan, pushed everyone to make this trip happen, finalized the hotels and did all the bookings. We all had work commitments and air fare was touching sky, so we decided to reach goa as per convenience.

We got two rooms on 27th December. The check in process was fine but the rooms were disaster. But we thoughts its New Years and it would be tough to find room else where so lets stick with it.

Next day when I reached Goa they said " Sorry Sir we are over booked and we don't have a room for you. Please note our bookings were confirmed pre-paid bookings. Neither they had room for 29th December as my brother was about to check in.

The hotel handled this situation really badly. They did not had any one senior at the reception to take care of it. Only 2 females junior who couldn't speak proper English or Hindi.

We have purchased day passes for Sunburn which costed us Rs. 4500 per person. We missed our event as we were trying to sort out our hotel. In evening I was able to meet with Mr Ratnakar. He understood our positions and confirmed that there were no rooms as they are over booked but since we were cooperating with them he mentioned he can talk to the director and get the matter resolved by refunding us. Which we agreed since we did not wanted to live separately and also the 2 allotted rooms were not worth the price at all. Then we moved on and searched a new hotel for our holiday, Imagine hunting for hotel in Goa during New Year Holiday season. We had to chase Mr Ratnakar who had to chase hotel management to give refund to us. It took 3 days for them to confirm cancellation and give our money back after regular chase. I thank Mr Ratnakar for understanding our situation and helping us out as we were with our family.

Honestly in 3 days we saw multiple would be guest shouting as they were not able to get their rooms.

One more thing to add - the hotel property is really old, without any lifts, the buffet break fast which was severed was of very poor quality.

They really need to pull up their socks and get their act together if they need to run and win loyal customers.

Please DO NOT book this hotel for your family holiday. It is better you reschedule your dates and get a different property. But don't stay here.

Thanks
Rohit

Room Tip: Everything is bad, don't choose a room or book this hotel.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rohitinhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Siliguri, India
Level 1 Contributor
1 review
Reviewed 30 December 2013

Beautiful resort very spacious green and lovely view.I must say each and every staffs from top to bottom are very very gud.Fuds r excellent with varieties to choose.hot water 24hrs available.rooms are perfectly cleaned everyday.really the staffs of the hotel are in their toes.chefMahinder singh he is a craftsman cook.I loved the way he made designs in watermelons.Yes how can I forget Amit qute gentle guy always ready to help he is indeed very softspoken person too gud.Next wen i visit Goa I would love to stay in Sun Village.Was there from 20th dec-26th dec 2013.Awww I so very miss the place.

  • Stayed December 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 16349777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 December 2013

My mum and I are just back from India and had the pleasure of staying in this hotel. Where do I start about the wonderful service,food and staff.

My mum was unwell and the chef cooked personal meals for her.Staff including managers visited her in her room daily, waiters and cleaners made sure she had everything she needed.
We cant wait to go again next year with our family.
We have travelled extensively world wide and not found a better place to stay in. I do not believe of some of the review on here that have said terrible things about this hotel so I have left my email and happy to chat to any one about what I have written

Thank you all so much especially Somashekar Shetty.
Jan Manion
if any one wishes further details please contact jamani4@hotmail.co.uk

Room Tip: Over looking the pool was our room .
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jan331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 December 2013

just returned from sun village 6th dec staff excellent rooms spotless everyone very pleasant the waiters in the restaurants were first class bar staff v good also everyone tried to make our stay special no lift to top floor quite a challenge in the heat we had a lovely holiday thanks to all the lovely staff lynda and david robertson

Room Tip: all the rooms overlook the pool we were on the top floor very quiet
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lyndy18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 November 2013 via mobile

The place has a check in time of 14:00. We reach there at 08:00 and even after talking to the staff from Bombay they made us wait for hour & half.
Staff is PATHETIC, "customer service" is not defined to these guys. At 08:00 in the morning the guy at the front desk did an outstanding job of being rude and blunt. The only person who can take decision there is the Manager who does not answer his phone.
The place is opposite to the Saturday market so if you are there over the weekend be in or out of that place before the market starts. It's far from the prime place (beach).
It is ok for few bunch of guys to go and hang out in place like this.
Has a decent pool and good food.

Stayed November 2013
Helpful?
2 Thank Ninad U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 November 2013 via mobile

We were four friends who went for a weekend and thought it would be a decent place to stay being in north goa but they have the Worst rooms, we were charges 7500 rs per night but not even worth 1000 rs per night. Staff very slow and unprofessional, except for Amit who was the duty manager during our stay. He tried to help and change our rooms but none of the rooms were worth it. Food is ok, but there was no water in the bathrooms, almost zero amenities. Grasshoppers and frogs roaming around everywhere and found inside the rooms. Security personals were rude outside. Wen we tried to ask for our refund so that we could change hotels we weren't given any and had to stay cause of money paid in advance. Over all very bad experience. Will never recommend anyone to stay here.

Stayed November 2013, travelled with friends
Helpful?
5 Thank Dinesh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pride Sun Village Resort and Spa

Property: Pride Sun Village Resort and Spa
Address: | Saquwadi, Arpora 403516, India (Formerly Sun Village)
Region: India > Goa > North Goa District > Arpora
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Arpora
Price Range (Based on Average Rates): £
Hotel Class:3 star — Pride Sun Village Resort and Spa 3*
Number of rooms: 127
Official Description (provided by the hotel):
The Sun Village Goa Resort and Spa is an award-winning 4-star botique hotel set uniquely over a luscious hill in Arpora North Goa. The hotel is conceptualized around the sun, and has been designed around both elegance and comfort.The entire façade and architecture of the hotel showcases Mediterranean design set in exposed Goan laterite stone. The hotel has a number of dining options within Sun Village ranging from our multi-cuisine indoor and outdoor restaurants to the tranquil settings of our lush village lawns. Cool off with a drink at a poolside bar or the sundowner pub after a lazy day by one of our swimming pools. We have an Indus Valley Ayurvedic Centre where you can rejuvenate, or a PADI dive centre where you can snorkel.Location:Sun Village has now become the heart of the action as it surrounded by lively Baga and its beach, the night markets, nightclubs and other activities of Arpora and Anjuna ... more   less 
Reservation Options:
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Also Known As:
Sun Village Arpora
Sun Village Goa
Sun Village Hotel Goa
Sun Village Resort Goa
Pride Sun Village Resort And Spa Goa/Arpora

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