Was very disappointed by my stay at the Hyatt Resort and Spa. 5 of us were there last week. I was so excited about staying there since I had heard a lot about the place. I normally always stay at the Taj Exotica but this time don't know why I decided to stay at the Hyatt! The property by itself is very beautiful, very reminiscent of Kerala. And the room sizes are good. And the variety of dishes at breakfast and lunch buffets are a lot. But that's where the plus points end.
The mattresses are terrible. We were 5 of us, all booked for 3 nights. No one slept a wink because of the terrible mattresses and pillows. When I called in the morning to ask if our mattresses could be changed I was told that was not at all possible and neither were they willing to move us to rooms with twin beds as those mattresses were better. The problem with the ones in the double beds were they were too soft and behaved like water beds. To cut a long story short, they refused to do anything. Finally the boy who cleans the room suggested getting in an extra foldaway bed. So for the next 2 nights, one of us slept right in the center of the double bed and the other on the foldaway bed. On the final evening because one of the staffers heard me complaining about this, another mattress was sent to my room at about 8 pm but I flat refused it since I was checking out next day. Also the bed sheet on the 2nd night was absolutely stained. I discovered it at 1.30 am when we got back to the room to sleep but by then it was too late. I placed my shawl over that stain and went to sleep.
All in all I was so disappointed. To think I gave up the chance to stay at the Taj Exotica for this!!! The feeling of warmth from the staff you find in the Taj properties is missing here. Avoid it if you can.
- Official Description (provided by the hotel):
- Park Hyatt Goa Resort and Spa is an award-winning hotel nestled along the pristine Arossim Beach and 15 minutes from Dabolim Airport. Set within 45 acres of landscaped gardens with glimmering waterways and lagoons, the resort combines elegance with distinctive regional character, perfectly reflecting the vivacious heritage of Goa. With its dramatic architecture, Park Hyatt Goa Resort and Spa was conceptualised as a charming Indo-Portuguese village housing 250 Pousada-style guestrooms and suites, each offering a surreal spa-inspired bathing experience. Park Hyatt Goa Resort and Spa showcases a selection of exquisite restaurants and superlative culinary experiences, including a signature fine-dining Goan restaurant, Casa Sarita, the award-winning Sereno Spa, one of the largest swimming pools in India, picturesque function spaces and a Camp Hyatt for younger guests. Park Hyatt Goa Resort and Spa creates the romance and aura of a luxury boutique hotel while having the amenities and vibrant attractions of a resort. True to the Park Hyatt brand, the resort epitomises understated luxury and gracious service in an intimate sanctuary, offering guests an experience that is distinctively inspiring.Recent accolades include: 2016 World Luxury Spa Awards - Best Destination Spa (#1), asiaSpa India Awards 2015 - Cashew Ritual - Most Luxurious Spa Treatment (#1), Conde Nast Traveller India Readers' Travel Awards 2015 - Favourite Destination Spa (Runner-up), Conde Nast Traveller India Readers' Travel Awards 2015 - Favourite Indian Leisure Hotel (Runner-up), asiaSpa India Awards 2014 - Most Luxurious Spa (Resort), Conde Nast Traveller India Readers' Travel Awards 2014- Favourite Leisure Hotel in India (#1), Conde Nast Traveller India Readers' Travel Awards 2013 - Favourite Destination Spa (#1, 2012 Favourite Leisure Hotel in India (#1) - Conde Nast Traveller India Readers' Travel Awards 2012 Favourite Destination Spa (#2) - Conde Nast Traveller India Readers' Travel Awards 2012 Asia's Leading Resort (#1) - World Travel Awards 2011 Best Resort Spa (#1) - asiaSpa India Awards ... more less
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- Also Known As:
- Park Hyatt Goa Hotel Cansaulim
- Hyatt Cansaulim
- Cansaulim Hyatt
- Park Hyatt Goa Resort And Spa India