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“One of the best family vacations” 4 of 5 bubbles
Review of Park Hyatt Goa Resort and Spa

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Park Hyatt Goa Resort and Spa
Ranked #2 of 3 Hotels in Cansaulim
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“One of the best family vacations”
4 of 5 bubbles Reviewed 2 August 2014 via mobile

We had one of our dream vacations at Park Hyatt recently, was amazed by the hospitality, massive swimming pool and sumptuous food,
While nothing much to complain I thought the price charts should normally show all inclusive price to the customer and not base price exclusive of taxes, in other countries normally that's the norm not sure if India has a different way of disclosing prices (whether food or stay)
All in all a must visit!

Stayed July 2014
Helpful?
2 Thank Guru J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas A, General Manager at Park Hyatt Goa Resort and Spa, responded to this review, 13 August 2014
Dear Guru J,

Greetings from Park Hyatt Goa Resort and Spa!

Thank you for taking the time to share your feedback of your stay with us. We are delighted to know you enjoyed your stay at our resort and we were able to meet your expectations and deliver to you the Park Hyatt experience we pride ourselves on. Thank you for your great comments about our resort. Feedback from guests such as you is a huge motivation to my team and me. We look forward to welcome you back soon.

Do visit us on Facebook and stay up to date on event calendars, exclusive offers, destination tips and more.

Kind regards,
Thomas Abraham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,974 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (649)
Date | Rating
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English first
Mumbai (Bombay), India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

Its a great family resort located in south goa ...away from the hussle bussle . Very well designed property one can spent its full time at the resort with lot of indoor activity and one of asia's largest swimming pool. The resort has one of the cleanest beaches , the breakfast seems to be okay , this can be made better. The style of room service is very classic and traditional, the food quality and taste needs to be improved. Overall a great experience to stay and one of the best properties in goa. Amazing landscape , with green lawns and a walking trail. The resort has the facility of golf carts to take you from one place to another, which makes it more convenient for the guest to travel.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank gupta_nikhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOARGThomas_Abraham, General Manager at Park Hyatt Goa Resort and Spa, responded to this review, 3 August 2014
Dear gupta_nikhil,

Thank you for choosing to stay with us and for your kind words about the facilities at our resort. I am sorry to hear that you were unhappy with the breakfast spread and the food at our restaurants. Is there anything in particular that you would like to highlight?

Thank you once again for your patronage and we hope to welcome you back soon.

Warm regards,
Thomas Abraham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

My family and me stayed for 4 nights at park hyatt Goa from 25 to 29 July 2014. We had booked three rooms. One of our rooms was smelling of blocked sewage. The manager Vipul was extremely responsive and not only changed the room but also gave a free upgrade to all 3 rooms.we were very well looked after by him during our stay.
The property is beautiful with well maintained lawns and what I was told is the biggest swimming pool in the country. The food was fantastic especially the Goan restaurent which is a must try for everyone staying there. The hotel also offers free shuttle service to the airport.
The rooms are large with a huge marble bath and an outside shower area. The rooms facing the lawn and the swimming pool is what I would recommend although the room facing the swimming pools can be a bit noisy. unfortunately we visited during rainy season so there was a high tide and we couldn't really make much use of the private beach.

I would highly recommend park hyatt if one wishes to enjoy the resort only since there isn't much around the resort. It's a must for families and couples who wish to relax and have a laid back vacation besides a beach.

Room Tip: I would recommend a room facing the lawns or swimming pool. Rooms on the first floor have a good vie...
See more room tips
  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mohnish-Vijan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOARGThomas_Abraham, General Manager at Park Hyatt Goa Resort and Spa, responded to this review, 3 August 2014
Dear Mohnish-Vijan,

Thank you for taking the time to write us a detailed review. We are glad to know you had a great experience and have such positive things to say about Casa Sarita,the rooms and our swimming pool.

We look forward to welcoming you back soon.

Warm regards,
Thomas Abraham
General Manager
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New Delhi, India
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 30 July 2014 via mobile

An excellent property so big and spread out. Lots of beautiful lawns well maintained and manicured. From the time we checked in we were treated with care from front desk to restaurant staff to pool staff to camp hyatt staff to room service! I can not recommend this place enough, it was simply the most relaxing and amazing 6 days family break we had in Goa! The beach is clean and not so busy during the monsoons, can not say what it is like during the peak seasons. I really fell in love with Goa. I highly recommend this hotel for families with kids.

Stayed July 2014, travelled with family
Helpful?
Thank Insy77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOARGThomas_Abraham, General Manager at Park Hyatt Goa Resort and Spa, responded to this review, 3 August 2014
Dear Insy77,

Thank you so much for your kind words. We are glad that you and your family had such a wonderful stay. Do follow us on Facebook and share with us memories of your holiday.

Warm regards,
Thomas Abraham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
1 review
5 of 5 bubbles Reviewed 29 July 2014 via mobile

Apart from the beautiful property their hospitality was mind blowing.... Ever since we checked in our experience has been amazing..... They kind enough to change the room as earlier room was little away to walk for my mother..... They have shown us true courteous behavior, be it the front desk or room service or the restaurant people... In all it has been an amazing experience because of their super awesome behavior as super property any anybody can but not the behavior.....

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Prachi_Aswani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOARGThomas_Abraham, General Manager at Park Hyatt Goa Resort and Spa, responded to this review, 30 July 2014
Dear Prachi_Aswani,

It is so encouraging to read your positive comments about my team. Thank you. We look forward to welcoming you again soon.

Warm regards,
Thomas Abraham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 28 July 2014

Well, since we were so happy with this hotel in 2013, we decided to return, this time for 6 days. We were not disappointed. The hotel is as gorgeous as ever. We spent long days relaxing by the pool or afternoons on the beach. The kids enjoyed the Camp Hyatt club with many activities. The resort is enormous and everyone can find something they like. The only things that bothered me a bit were: a slow and erratic internet connection, and the variety of food was not as great as last year. I don't know if there was a temporary glitch but I'm sure that these things can and will be fixed. All in all, it was a good and relaxing holiday, I already miss Goa and the sea.

Room Tip: If you want to be close to the pool - ask for a room in the 3rd court. It's however a little noi...
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  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank OranitS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOARGThomas_Abraham, General Manager at Park Hyatt Goa Resort and Spa, responded to this review, 29 July 2014
Dear OranitS,

Thank you for choosing to stay with us once again. We are glad that you and your family had a relaxing holiday and enjoyed the recreational facilities at our resort. I am disappointed to know that you were unhappy with the variety of food especially because we now have an extensive lunch and dinner buffet in addition to our a la carte menus. We hope to welcome you back soon!

Warm regards,
Thomas Abraham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 bubbles Reviewed 28 July 2014

We were traveling with family to the Park Hyatt and had booked a total of 4 Park Deluxe rooms. When we arrived we were informed that we are being given 1 deluxe room and 3 rooms of the lower category. Our group, including 4 kids spent the next 2 hours at the reception while various front office staff tried to resolve the issue. According to them, my travel agent had made the reservation mistake, but then I had an email confirmation from Hyatt on their letterhead for 4 deluxe rooms. A Mr. Ankur, an assistant front office manager, worsened the whole situation by trying to tell me that he was already doing us a favour by giving us rooms together and an early check in (yeah, after 2 hours of waiting in the humidity due to a hotel created error, thank you very much). The whole thing smelt of an overbooking scam and IN MY LIFE I have never been treated so poorly by staff at the check in!
The front office manager finally emerged and apologized for the mixup and offered to refund the difference since they had no more deluxe rooms. We accepted graciously thinking that maybe it was now resolved.
The General Manager and the Executive Asst Manager met me in the evening and were sympathetic. They assured me that they would ensure that for the rest of our stay we wouldnt be disappointed , but....
at check out we came to know that there was to be no refund since according to the hotel we had apparently not even paid for deluxe rooms!!
After such a terrible experience with the staff, the entire holiday was already marred for me.
If I have to look for positives, I would say that the property itself is lovely and the staff at the restaurant are warm and friendly.
My recommendation to you fellow travelers, is to opt for the Leela or the Taj Exotica- with fantastic service standards. This hotel seems to want your money, not you. So when there is a choice, choose one of the other two. Else you may end up like me...still chasing the refund after having left the resort with not so happy memories of a holiday that could have been!

Room Tip: The buggy service is either a hit or a miss and sometimes they never show up. So opt for rooms close...
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Vasanthag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Hyatt Goa Resort and Spa

Property: Park Hyatt Goa Resort and Spa
Address: Arossim Beach | South Goa, Cansaulim 403712, India
Phone Number:
Region: India > Goa > Cansaulim
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Cansaulim
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Park Hyatt Goa Resort and Spa 5*
Number of rooms: 250
Official Description (provided by the hotel):
Park Hyatt Goa Resort and Spa is an award-winning hotel nestled along the pristine Arossim Beach and 15 minutes from Dabolim Airport. Set within 45 acres of landscaped gardens with glimmering waterways and lagoons, the resort combines elegance with distinctive regional character, perfectly reflecting the vivacious heritage of Goa. With its dramatic architecture, Park Hyatt Goa Resort and Spa was conceptualised as a charming Indo-Portuguese village housing 250 Pousada-style guestrooms and suites, each offering a surreal spa-inspired bathing experience. Park Hyatt Goa Resort and Spa showcases a selection of exquisite restaurants and superlative culinary experiences, including a signature fine-dining Goan restaurant, Casa Sarita, the award-winning Sereno Spa, one of the largest swimming pools in India, picturesque function spaces and a Camp Hyatt for younger guests. Park Hyatt Goa Resort and Spa creates the romance and aura of a luxury boutique hotel while having the amenities and vibrant attractions of a resort. True to the Park Hyatt brand, the resort epitomises understated luxury and gracious service in an intimate sanctuary, offering guests an experience that is distinctively inspiring.Recent accolades include: 2016 World Luxury Spa Awards - Best Destination Spa (#1), asiaSpa India Awards 2015 - Cashew Ritual - Most Luxurious Spa Treatment (#1), Conde Nast Traveller India Readers' Travel Awards 2015 - Favourite Destination Spa (Runner-up), Conde Nast Traveller India Readers' Travel Awards 2015 - Favourite Indian Leisure Hotel (Runner-up), asiaSpa India Awards 2014 - Most Luxurious Spa (Resort), Conde Nast Traveller India Readers' Travel Awards 2014- Favourite Leisure Hotel in India (#1), Conde Nast Traveller India Readers' Travel Awards 2013 - Favourite Destination Spa (#1, 2012 Favourite Leisure Hotel in India (#1) - Conde Nast Traveller India Readers' Travel Awards 2012 Favourite Destination Spa (#2) - Conde Nast Traveller India Readers' Travel Awards 2012 Asia's Leading Resort (#1) - World Travel Awards 2011 Best Resort Spa (#1) - asiaSpa India Awards ... more   less 
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Also Known As:
Park Hyatt Goa Hotel Cansaulim
Hyatt Cansaulim
Cansaulim Hyatt
Park Hyatt Goa Resort And Spa India

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