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“Great place, management and service to be improved”
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inviting pool
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inviting pool
Villa Joglo and Yoga Bale from the pool Our wonderful beach
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Excellent
22 reviews
inviting pool
Villa Joglo and Yoga Bale from the pool
Our wonderful beach
pool3
villa Yoga Bale living
villa Joglo entrance
Villa Joglo. Master bedroom
Magibung (king) dinner
villa Yoga Bale, bedroom2
villa Yoga Bale from above
from the kitchen villa Yoga Bale
Dining, villa Yoga Bale
villa Saraswati, bedroom2
villa Saraswati, bale
pool3
villa Joglo, dining
our nut
view villa Joglo terrace
villa Saraswati, bale
villa Saraswati, dining
villa Saraswati, living
villa Saraswati, bdr1
villa Yoga Bale, bdr1
villa Yoga Bale, bdr2
pool at night
all estate
pool again
Breakfast by the pool
food
food, grass, ocean
villa Joglo
dining with a view, villa Joglo
villa Joglo at night
Spa at the villa Joglo
spa view, villa Joglo
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Overview
Villa -
6 Bedrooms, 8 Bathrooms, Sleeps 12
Candidasa, Karangasem, Bali

Reviews from our community

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Excellent - based on 22 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
Diana_Man...
Paris, France
Level 6 Contributor
177 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Great place, management and service to be improved”
Reviewed 23 November 2013 for a stay in November 2013
1
person found this review helpful

We spent a week in Joglo Villa at Citakara. The location is great, facing the ocean and quiet, the villa is designed and decorated with taste, the pool is as good as it gets. The tennis court is great.

The problem is the management and the service. The local manager, Ayu, has only one objective: minimize her time and effort with the guests. In order to get decent breakfast (which is included), we had to have long discussions, get food ingredients and pay them. Same for everything else. As an example, the pool maintainer always came late morning (10-11am) and started cleaning the pool and adding chlorine salt in the pool while we sat there.

The beach in front of the villa is hardly practicable. The artificial barrier reef set in the ocean keeps plastic bags and garbage between the beach and the barrier.

How easy was it to book the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The villa
Liked least: The management and service
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
23 Nov 2013
Dear Diana, I thank you for sincere appreciation of our home in Bali and favorable comments about our facilities. We certainly have built it for ourselves with as much attention to detail as one could have building a dream home. It is always great to know that the things we find important and valuable are noticed by our guests. Things like immense grassed territory and tennis court, pool, spa, sauna, etc. We all live in imperfect world. We train our staff to make sure that they are very professional, polite, and attentive. So far, our staff has received impeccable commentaries and their efforts were greatly appreciated. Hundreds reviews, blogs and articles left by other guests confirms this fact. Indeed, many of our previous guests continue to stay in touch with our staff and our manager as they have become friends. These people appreciate of love and care our small team provides to them and their children whether it is simple regular maintenance things or complicated requests. We know from experience that most of the time they have managed exceed guests' expectations. Thus, we are very surprised reading your comment about management. Being a small villa we obviously can't provide the breakfast choices of a large hotel/resort but still strive to offer our guests plenty of choices. Additional (off the menu) items may require a small surcharge. Our manager discusses these things with the guests(s) to make a proper order to our food suppliers and kitchen staff. I can assure you that “lengthy” discussions about your orders were driven by sincere desire of our management on site to satisfy your taste.
The pool maintenance time always was and still is early mornings (6-7A.M.) Sometimes during the peak of the rainy season (November, the month you stayed with us) additional pool service is required as the pool gets a great amounts of rain water, which must be balanced.
We are proud of the natural strip of white sand just at the bottom of our retaining wall, accessible and safe for swimming. Most of the year it is a jewel (read our reviews). Sometimes (few times a year), rains bring plastic from the banks of a small rivers, which are coming down the mountain to the ocean. Every morning our staff is maintaining the beach, but on those days it is very hard to win the battle.
I hope next time you come to us, the weather will cooperate and you will find the beach in pristine condition. Meanwhile, we will work on communication with our team on site.
Thanks a lot.
I.Alsov
Owner
Citakara Sari estate
Bali
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ann S
Auckland
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Private exotic location, a very special holiday”
Reviewed 9 August 2013 for a stay in July 2013

We were a extended family of 9, 6 adults and 3 children under 3. The villas and grounds were perfect for us. A secure compound, plenty of room for children to run round ,swim and tire themselves. The staff were very accommodating /helpful of sometimes noisy and messy children, especially at meal times. Having said that the villas themselves are very tastefully furnished with local furniture and art, which we very much liked. The bathrooms are somethingelse. All modern conveniences are there, and when we required car seats, high chairs etc for the children, we were helped with these requests. Staff were helpful in arranging outings. Meals were available in house but we found a few Warungs that provided delicious food. And for convenience there was a restuarant next door.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Proximity to beach, pool, tennis court, lovely grounds, stylish villas, still with mod cons.
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Reviewed 4 April 2013 for a stay in January 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jindabyne NSW
Reviewed 25 March 2013 for a stay in January 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sydney
Reviewed 25 March 2013 for a stay in February 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Australia
Reviewed 9 October 2012 for a stay in March 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
People with disabilities Older travelers
Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Cape Town
Reviewed 13 August 2012 for a stay in July 2012

Would I recommend this holiday rental to my best friend?  
Recommended for:
Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
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