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“Not quite all the pieces”

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Candi Beach Resort & Spa
Ranked #3 of 20 Hotels in Candidasa
Certificate of Excellence
Reviewed 21 August 2013

I would actually give this 3.5 stars - the property is lovely (a nice beach, coral and some fish and beautiful grounds and pool), the rooms work fine (well designed, nice and clean and good value), the service is hugely inconsistent (between very good and completely uninterested) and the food is terrible (really, really average).

  • Stayed: August 2013, travelled with family
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1  Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBP_Gustu, Guest Relations Manager at Candi Beach Resort & Spa, responded to this reviewResponded 21 August 2013

Dear Tim B,

Thank you for your comments, we do apologies for the inconvenience about the services, however your criticism will be used for our future improvement.

We do value your comment, and looking forward to meet you again in our resort.

With best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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376 - 382 of 816 reviews

Reviewed 15 August 2013 via mobile

The staff is very kind, helpful and smiling. The food was just how we liked it, not too westernised. Breakfast contains both indonesian and western dishes, and the dinner buffet primarily consists of indonesian/Asian dishes. We especially loved the avocado juice :-P There is a seafront with a great view, and though there is no beach rest on, the water and the waves are really fun to play around in. The entire estate is peaceful and it has a relaxing feeling around it. We booked a deluxe cottage which is situated in a building with 3 other rooms. We didn't have an ocean view, but our room 252, surprised us positively by being located quietly surrounded by lots of trees and plants, and furthermore had a little terrace with two sofas and a table under a pavilion. In our opinion, most of the rooms, cottages or bungalows seems to have a good location. They are rebuilding at the moment, so we didn't had the chance to see the entire hotel (and we didn't notice any noise coming from the construction - but it might be due to the Idul Fitri and the adjoining holidays). See the map on their website to get an idea of how the place looks like (though it doesn't feel exactly like they are portraying it).

  • Stayed: August 2013
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1  Thank CBDenmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBP_Gustu, Guest Relations Manager at Candi Beach Resort & Spa, responded to this reviewResponded 20 August 2013

Dear CBDenmark,

Thank you for your nice comments we value it very much, as this is part of our future success, looking forward to your next visit and stayed with us.

With best regards

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Reviewed 31 July 2013

They were building a new clubhouse/dining room when we stayed, and unfortunately we stayed next to the building work. However, our room, on the second floor was very nice. spacious, modern and smart. we weren't here long enough to worry about staying with a beach/sea view, or staying in a cottage. but our room was good.
the evening buffet was a standard buffet for Indonesia but quite good, as was the breakfast.
I would stay again if passing through Candidasa if I didn't want to be in the town. it is a 10 minute taxi ride from the sops and restaurants.

  • Stayed: July 2013, travelled as a couple
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Thank emzbarbz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBP_Gustu, Guest Relations Manager at Candi Beach Resort & Spa, responded to this reviewResponded 1 August 2013

Dear emzbarbz,

Thank you for been stayed with us, we value your comments as this is part of our future success

We'll be waiting to your next stay with us.

With best regards

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Reviewed 7 July 2013

The property is great, a lot of space, a small beach and the pool is amazing.
The staff and food on the other hand are garbage, before booking make sure you understand the difference between deluxe and superior. As deluxe is a higher grade than superior which makes no sense to me, Deluxe is like a deluxe burger I think I'd rather have a superior burger wouldn't you.
If you are looking for great food(dinner) and friendly staff stay away....no smiles and bring a lot of hot sauce to make the food taste better.
Nothing really within walking distance for better food so do your research before you go. Just stayed one night so I put up with the food(dinner) since it was free with the room if not I would give it to a dog.
Breakfast is much better

Room Tip: try to get an ocean view room and bring your own food even if its free
  • Stayed: June 2013, travelled with family
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2  Thank travelgear555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBP_Gustu, Guest Relations Manager at Candi Beach Resort & Spa, responded to this reviewResponded 12 July 2013

Dear travelgear555,

First of all thank you for your comments, we feel regret about the thing that you mention, while at the same time we also received the good comments even they been stayed for over 14 nights
However we appreciated your criticism and will use for our future improvement

Your comments is valuable for us and thank you for been stayed with us

Best regards

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Reviewed 3 June 2013

I stayed here for two nights recently and really enjoyed it. Very quiet location in Candidasa. Two great pools and right on the beach. Renovations were underway while we were there, however we hardly heard anything other than the odd hammering which wasn't so bad. The food could do with some improvement. The buffet breakfast was average but acceptable but the evening buffet for dinner was definitely lacking. Ok for one night but we went elsewhere for our second night. The staff were mostly friendly but very low key. We stayed in a deluxe ocean view cottage which was great. Quite small, but plenty of room for the two of us. It had that established, older feel that some resorts in Bali have. All in all I enjoyed my stay here and will some back, but will probably eat elsewhere.

  • Stayed: May 2013, travelled with friends
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Thank HVD077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBP_Gustu, Guest Relations Manager at Candi Beach Resort & Spa, responded to this reviewResponded 20 June 2013

Dear HVD077,

First of all thank for your comment and we appreciate it very much.
In some cases that you have mentioned which is not suitable to you, we do apologize for that, however we delighted that you will come back and stay with us.

We have talked to our Chef, that the food in the restaurant should be improved immediately. Hopefully by the time that you return to stay, you will see the progress especially for restaurant.

Thank you once again for your criticism, it will be used for our future improvement.

Looking forward to your next visit.

With best regards.
.

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Reviewed 30 May 2013

We have found this special little spot. Unspoilt, unpretentious, a simple delight. As reluctant as we are to share, everyone should have the opportunity of experiencing this refreshing aspect of Bali. Candi Beach Cottages offers an escape from the chaos of the busier destinations. It is easy to reach but just far enough away - the perfect getaway. Located on a stretch of beach that is almost private, you can relax on your balcony and watch the gentle sway of palms in the coconut grove or the waves rolling in upon the shore. There are organised activities should you wish to partake or you might want to hire a scooter to explore the coast. You are an easy 3km walk to Candi Dasa or quick trip by taxi to local restaurants and shopping. Deluxe cottages or the deluxe rooms with their outdoor lounge are our favourites and highly recommended. The staff are caring and helpful and for us it is just like visiting friends. We love it and hope you will too. We are so looking forward to our visit in June.

Room Tip: Go for the Deluxe cottages close to the pool, restaurant and beach front by a few metres!Views are s...
  • Stayed: October 2012, travelled solo
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Thank Carolyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBP_Gustu, Guest Relations Manager at Candi Beach Resort & Spa, responded to this reviewResponded 20 June 2013

Dear Carolyn T,

Thank you for your nice comment, we appreciate it very much, it will be part of our future success in this industry.

Once again thank you for your kindness thought

Looking forward to meet you soon at our hotel

With best regards

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Reviewed 18 May 2013

Candi Beach Cottage has a great garden. On its private beach you can relax, watch the waves and enjoy being in Bali. Once you order a drink, however, your first disappointment is guaranteed. The location is great, the property lovely, but the place needs some serious renovation. The staff is unmotivated and the buffet-breakfast/dinner - really - just not good. As there is quite a bit of choice not in Candidasa, you are better off staying elsewhere until the place is renovated. To be fair: the place is reasonably priced though.

  • Stayed: May 2013, travelled as a couple
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Thank Vertine78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBP_Gustu, Guest Relations Manager at Candi Beach Resort & Spa, responded to this reviewResponded 20 June 2013

Dear Vertine78,

Thank you for been stayed with us and your comments is much appreciated.
We been trying hard to emphasize the best service for the guest, Waiter or waitress either one, every an hour should be go around the pool to serve our guest if needed. however if it is lack of our attention, we apologize for it.

Anyhow thank you once again for your comment, it will be used for our future improvement.

We look forward to your next visit,

With best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Candi Beach Resort & Spa

Address: Mendira Beach, Sengkidu, Candidasa, Karangasem 80033, Indonesia
Phone Number:
Region: Indonesia > Bali > Karangasem > Candidasa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#2 Family Hotel in Candidasa
#3 Luxury Hotel in Candidasa
#3 Spa Hotel in Candidasa
#3 On the Beach Hotel in Candidasa
#4 Romantic Hotel in Candidasa
Price Range: £58 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Candi Beach Resort & Spa 4*
Number of rooms: 94
Official Description (provided by the hotel):
Welcome to the delightful Candi Beach Resort and Spa - Candi Beach Villas in peaceful east Bali, escape from the hustle and bustle, and embrace the tranquility. Spacious green tropical garden, clean beach and clear sea water. Our enchanting and intimate 4+ star resort rests amid swaying palm trees within the quiet and natural environs of the beautiful Mendira Bay, Candidasa in the royal Balinese regency of Karangasem. ... more   less 
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Also Known As:
Candi Beach Cottage Hotel Candidasa
Candi Beach Cottage Karangasem
Candi Beach Resort & Spa Bali/Candidasa

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