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“Almost perfect”

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Acacia Hotel Manila
Ranked #7 of 9 Hotels in Muntinlupa
Certificate of Excellence
Manila, Philippines
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Almost perfect”
Reviewed 19 February 2013

We booked a junior suite and our stay was almost perfect.

The good:
The lobby staff and bellhops were very attentive and were always pleasant. We had a welcome fruit platter, 4 bottles of mineral water and when we got back to the room after dinner, the hotel left a plate of chocolate-covered strawberries.

The hotel has very nice interiors in the lobby, rooms and by the pool. They have free iced tea in the pool area. Toiletries in the junior suite were really nice (I don't know if its the same for deluxe rooms). Bed and linens were clean and comfortable. During dinner, the servers were very attentive and kind.

Needs improvement:
Food served at the Acaci Cafe was just okay, nothing to write home about. Most tasted bland for the Pinoy palate. Pasta noodles were overcooked. They were understaffed during breakfast. Tables were not cleared promptly and most dishes in the buffet were not being refilled on time. We had to request for coffee and tea about 3 times before it was given to us.
The eggs, sausages and pancakes though freshly cooked, were a bit burned. There were limited high chairs for babies and toddlers.

The basement parking smelled of garbage.

Overall, it was an almost perfect staycation and we will still recommend Acacia to our friends and families.

Room Tip: If you can shell out a bit more, book a junior suite.
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review, 20 February 2013
Dear Valued Guest,

Warm greetings from Acacia Hotel Manila!

Thank you for taking the time to submit your review with your candid feedback. Such comments are fundamental in order to determine the areas of improvement for our service.

We are glad to hear that our associates have been accommodating and eager to go the extra mile to make your stay more memorable. Rest assured that we have taken your points for our areas of improvement and will take action on these.

We look forward to welcoming you back to hotel soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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766 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (130)
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English first
Quezon City, Philippines
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 February 2013

I admired the warm welcome & kind gestures of the hotel staff. The hotel has great amenities, good location, and relaxing views. But most of all, a very excellent service. I hope they maintain their good standards. Acacia Hotel Manila is now included in my favorite hotel places in the Metro.
I would also like to commend the excellent professional service of the manager I talked to, a certain Mr. Lem Ayuste. When I asked Mr. Ayuste about some details of the room and the hotel, he is accurate with his answers and seems very knowledgeable his field. Our concerns were handled efficiently.
Kudos to the other staff, the hotel, and to Mr. Ayuste. I will recommend this place to people I know. I will surely be back soon and enjoy the luxury of this hotel.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review, 17 February 2013
Dear Valued Guest,

Warm greetings from Acacia Hotel Manila!

Thank you for taking the time to submit such a glowing review! While we take pride in our facilities, we are delighted to hear about the warm service that you have received from our associates. Please allow us to share your feedback with the rest of our team and Mr. Ayuste. This will certainly serve as an inspiration for us to continually provide excellent service for all of our guests.

We thank you once again and we look forward to welcoming you back to the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level 4 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 February 2013

My wife and I stayed in this hotel for our anniversary. Check-in was fast and efficient, no problems there. The location of the hotel was good, conveniently located near malls and restaurants.The room was spacious, clean and comfortable. The bathroom was nice and large.We were placed in a room one floor above the pool and facing the street, but we could not hear any noise from the outside, so it was a relaxing and quiet stay. The staff was friendly and helpful. The breakfast buffet was filling, although the coffee shop restaurant was crowded and there was a delay in re-filling the breakfast items. They even ran out of the waffles and didn't refill it anymore. The room, while spacious, was a bit dark at night. Although there was a work desk, there was no desk lamp, so that corner of the room was dark.. There are no local numbers to call the front desk, housekeeping,room service, etc. Everything had to be coursed through the operator. I tried calling at 11pm for housekeeping and got through after 30 mins! The lobby was comfortable and inviting, but one comment I have about the area was that the restroom was situated at the other end of the hotel. Even if you were in the coffee shop/restaurant, which was in the mezzanine, you still had to travel all the way to the back of the hotel just to use the restroom. Our stay over-all was good, but the things like those I mentioned should not be over-looked.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank docojos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review, 14 February 2013
Dear Valued Guest,

Warm greetings from Acacia Hotel Manila!

Thank you for your constructive feedback. Such comments are fundamental in order to determine the areas of improvement for our service.

We have taken note of your suggestions and we will take action where needed. We hope to be able to welcome you back in Acacia Hotel Manila very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Makati, Philippines
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 February 2013

Me and my husband decided to celebrate our anniversary by a staycation in a hotel and I am glad that I chose Acacia Hotel...
Together with our 1-yr-old boy, we went there on a Monday...
Upon checking in we were assisted to our room and had a mini tour of the hotel amenities...
I was already impressed with the big size of the bed and also with the separate tub and bath (glass cased) then we have a 4 complimentary bottles of water, Twinnings tea, coffee and fruits!
After we settled in we went to the pool and took a dip, it was a bit windy that is why it was so cold so we only spent an hour there. But we are glad with the free iced tea and also the big towels for our use.
Then after that we were visited in our room by the hotel masseuse for our complimentary 15 minutes head and neck massage...it was refreshing...
Then we were shuttled free to Alabang town center to have our anniversary dinner and we were also picked up there for our convenience...
We spent the rest of the night in our room and had a relaxing time watching with our 40 inch Samsung LED TV and also the fast and easily accessible free wifi connection...
The next day, we enjoyed the breakfast buffet...though the selection is not that vast... it was okay...we are filled!
Then we enjoyed a bath tub soaking...
The gym and Jacuzzi looks okay but due to lack of time, we were not able to try it out...
There were enough parking space, we easily found a spot in basement 2 near the elevators...
During our entire stay at the hotel, the staff were accommodating and helpful...
I like the clean and spacious room and bathroom...
It was sad to go and wished we have a longer time to stay...

Room Tip: Book using the online booking in their website for a better deal...
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Aimee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review, 14 February 2013
Dear Valued Guest,

Warm greetings from Acacia Hotel Manila!

Thank you for your kind words about our hotel! We are pleased to know that we have played a part in making your anniversary truly memorable. We hope to welcome you back to our hotel soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clearwater, Florida
Level 6 Contributor
172 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 12 February 2013

The ameneties and service are very good at this hotel. Better than some western hotels. Fruit, bottled water and a evening snack are very nice. Location to ATC is excellent. This gives you plenty of variety to shop and eat. The bed, linens, televison, and shower are great. However, the devil is in the details. Internet WiFi is poor on some floors. Housekeeping is better on some floors. It seems I never could get a wash cloth. Repeated calls to vacuum the floor did not happen. The spa was lukewarm and never the jets were weak.This is not Makati.

Room Tip: Get an upper floor.
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ninjadad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review, 14 February 2013
Dear Valued Guest,

Warm greetings from Acacia Hotel Manila!

Thank you very much for taking the time to submit your review. We are pleased to know that our facilities have exceeded your expectations. Thank you as well for providing constructive feedback on our areas of improvement. Rest assured that we will take these under consideration to ensure that we will be able to provide all of our guests the best possible service.

We look forward to exceeding your expectations once again when we welcome you back to the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
quezon city
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 February 2013 via mobile

i didnt actual stay in the hotel. i dropped by to fetch a client who had a mtg there. service at the lobby is great. they even offered me complimentary refreshments while waiting and they made sure that i was able to contact their guest. the staff are very courteous with all clients

  • Stayed February 2013
    • Location
    • Cleanliness
Helpful?
1 Thank lei2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review, 8 February 2013
Dear Valued Guest,

Warm greetings from Acacia Hotel Manila!

Thank you for taking the time to submit a review. We pride our associates in welcoming anyone who pass through our doors.

We hope that you will be able to stay with us to be able to experience the true Filipino hospitality at Acacia Hotel Manila.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calamba, Philippines
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 February 2013

I have been doing many corporate bookings and events for a multinational company and having Acacia Hotel Manila is a total answer for all our events need.Since inception of Acacia Hotel Manila I saw how they improved. I saw how they improves their services and offerings especially on the quality of their food. When we booked a large group last December 2012, I commend them for giving all our guests assistance and excellent service,

Dealing with a lot of hotels and comparing most of them with Acacia Hotel Manila, I can say that Acacia is one of the best. From initial inquiry to after event assistance, they make sure to exceed my expectations. I commend the whole Acacia Team especially, Erin, Gilyn, Joy, Ann and many more. Keep up it up!

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Maven08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review, 4 February 2013
Dear Valued Guest,

Warm greetings from Acacia Hotel Manila!

Thank you for your kind words about our hotel! We are also exceedingly proud that our team has surpassed your expectations. Allow us to share your feedback to our associates as this will serve as motivation to keep on improving to provide quality service.

We hope to welcome you back to the hotel soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Acacia Hotel Manila

Property: Acacia Hotel Manila
Address: 5400 East Asia Drive cor. Commerce Avenue | Filinvest Corporate City, Alabang, Muntinlupa, Luzon 1781, Philippines (Formerly Acacia Grove Hotel)
Region: Philippines > Luzon > Metro Manila > Muntinlupa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Muntinlupa
#5 Romantic Hotel in Muntinlupa
#5 Family Hotel in Muntinlupa
#7 Luxury Hotel in Muntinlupa
Price Range (Based on Average Rates): £
Hotel Class:5 star — Acacia Hotel Manila 5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Acacia Hotel Manila Philippines/Metro Manila - Muntinlupa

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