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“Nice Hotel - long queues at breakfast”

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Acacia Hotel Manila
Ranked #8 of 9 Hotels in Muntinlupa
Certificate of Excellence
Reviewed 26 March 2013

Nice hotel, rooms are quite big and very comfortable. Hotel can be easiely reached by skyway, central location within Alabang. For breakfast you should reserve some time, it can take you 15 to 30 min to be seated. Sometimes - in our case it was Saturday - there can be loud music/party until 1 a.m. which disturbes your night's sleep even in the 12th floor.

  • Stayed: March 2013, travelled as a couple
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1  Thank MYSTERIOUSXL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this reviewResponded 26 March 2013

Dear Valued Guest,

Warm greetings from Acacia Hotel Manila!

Thank you for taking the time to provide us with your candid feedback. We are proud to know that our facilities have exceeded your expectations. We have also taken note of your feedback on some aspects of your stay. Rest assured that we will address these concerns accordingly.

We hope to welcome you back to the hotel soon.

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644 - 650 of 786 reviews

Reviewed 25 March 2013

We had our anniversary treat at acacia hotel. It was a wonderful experience. Food is superb, customer service is fantastic and the room is very relaxing. Facilities are good enough --- gym, swimming pool and activities for kids.

Hotel's location is also great. In between 2 major malls, very accessible and so many interesting activities to do and visit.

Highly recommendable

Room Tip: De luxe or junior suite
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  • Stayed: March 2013, travelled with family
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1  Thank Roxanne V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this reviewResponded 26 March 2013

Dear Valued Guest,

Warm greetings from Acacia Hotel Manila!

Thank you for your wonderful feedback about our hotel! We are particularly pleased to hear that our associates have gone the extra mile to make your stay memorable.

We look forward to welcoming you back to the hotel soon.

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Reviewed 17 March 2013

This is a nice new hotel in the outskirt of Manila. It is walking distance to the Alabang Town Center shopping mall and there's also a cluster of small restaurants nearby. Rooms are big and of a modern style with large comfortable beds. They also had a comprehensive range of TV channels on offer. Only negative comment I have about the room is that it has no ceiling light and thus the room is somewhat dark at night.

I was pleasantly surprised by the buffet breakfast. It has a large selection of items and food quality was good. Service of the staff was excellent as well and I was very happy with my stay. I dare say that this is the best hotel in the Alabang/Muntinlupa area and I would happily stay here again since the hotel delivered great value for money.

Room Tip: I recommend staying at a higher floor. There's an outdoor area for functions on the 3rd floor an...
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  • Stayed: March 2013, travelled as a couple
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2  Thank Daniel_MNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this reviewResponded 19 March 2013

Dear Valued Guest,

Warm greetings from Acacia Hotel Manila!

Thank you for taking the time to submit such a glowing review about our hotel! Allow us to share your kind words with the rest of the team, as this will serve as motivation to continuously improve.

We look forward to welcoming you back to our hotel soon.

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Reviewed 15 March 2013

We stayed overnight in Acacia Hotel one weekend last year. We are a family of 2 adults and 2 children. The interiors of the hotel was impressive and the room was comfortable. Check in took a while because we were initially assigned to a room near the function area and we were concerned that the party that night will cause some noise. We were given an alternative room but when we checked it, it smelled of smoke as it was a "smoking room" so we decided to keep the original room. Luckily, there was hardly any noise heard from the party. We appreciated the free shuttle to the nearby mall. That was very convenient for shopping and dining out. The breakfast buffet was so-so. Overall, the stay was nice and we would not mind going back.

  • Stayed: October 2012, travelled with family
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2  Thank starbuzzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this reviewResponded 18 March 2013

Dear Valued Guest,

Warm greetings from Acacia Hotel Manila!

Thank you for your kind words about our hotel! We are glad to hear that our facilities and services have met your expectation. We continually strive to improve our level of service and we hope to be able to show you such improvement when we welcome you back soon.

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Reviewed 10 March 2013

First Class Hotel-Lovely Cooperative Helping Staff from the car to entry to hotel-reception-waiter with all laggage upto the room-very good sizeable room-bathroom Tub plus seperate shower-Breakfast atleast twenty five items,trying to say very high standard facilities,like room safe-Iron with ironboard,slippers-bathrobes.We would recmond to any one visiting Manila.
Mr and Mrs. PREM KHANNA.10th March 2013

  • Stayed: February 2013, travelled as a couple
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2  Thank Laxami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this reviewResponded 11 March 2013

Dear Valued Guest,

Warm greetings from Acacia Hotel Manila!

Thank you for taking the time to submit such a wonderful review about our hotel! We are delighted to hear that our associates have been especially helpful in meeting your needs. Allow us to share your feedback to the rest of the team to serve as motivation to continuously improve.

We hope to welcome you back to our hotel soon.

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Reviewed 3 March 2013

This hotel stands alone in an area of Metro Manila thats developing. There are several hotels nearby and i am always amazed why people want to stay in Alabang. Its quite a long way south of Makati which has much better hotels at similar places. Ok so i had to be in Alabang, the hotel has an impressive entrance and staff willing help with bags etc. Check in was quick although only one key was available," we have no more keys"! This was a real pain because the key not only opened the door but operated the elevator and the electrics in the room. Please please give more keys at least 2!
The room was quite big - it was a junior suite - views over building site to the city in the distance.
Sitting area with sofa etc, bed comfortable, decor a bit cheap, bathroom big with bath and show but once again some cheap fittings, the shower faucet and head for example.
Mini bar and coffee making which was good. Evening a small group playing but after 10 minutes no chance of service and so went to bed.
In the morning had to wait 15 minutes for the elevator for breakfast, then wait a further 10 minutes for a table - so thats 25 minutes before sitting down - sorry this is not acceptable. Breakfast chaotic, food a strange mix of Korean, Chinese, Western and Filipino. Lots of tourists at the breakfast and the staff under pressure.
Check out OK and all the elevators had been switched on, help with bags and loading the car.
Its expensive for location and quality, I am sure its a Filipino company and it would benefit from some international standards. Its sort of 3 to 4 star but 4 star prices.

Room Tip: Choose a hotel in Makati
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  • Stayed: March 2013, travelled with family
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3  Thank Mybrico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this reviewResponded 4 March 2013

Dear Valued Guest,

Warm greetings from Acacia Hotel Manila!

We apologize for the inconvenience that you have experienced during your stay with us. Thank you as well for your constructive feedback. Rest assured that we have taken note of your comments and will act on it accordingly.

Again, we thank you for taking the time to submit this review. We hope to be able to welcome back to the hotel as we continuously improve our services.

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Reviewed 28 February 2013

I managed to check-in on a Friday to Saturday schedule which was not usual if you booked for a promotional offer in most of the hotels in Manila. The receptionist accepted us earlier than the usual check-in time and provided us with a late check-out as I have requested. Our room view was fantastic. The bed was very comfortable and big. I really had a good night rest with its cozy comforters and pillowy foams. The television/cable network, air-conditioning units, bath, shower perfectly worked well. Even the hotel furnitures found in the lobby and in the dining area were commendable. The service personnel were accomodating. So many compliments were shared like welcome drinks, welcome fruits and a free dessert!

Apart from these, their breakfast buffet was ordinary. There were only few selections of meat and bread but their salad dressings were oh so yummy! That's the thing I enjoyed in eating.

I just noticed that maybe the walls were thin because I can easily hear the voices of persons staying in the rooms adjacent to ours or those in front of us.

T'was a good overnight stay for a promising hotel like this. Recommendable!

  • Stayed: January 2013, travelled solo
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2  Thank maamkg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this reviewResponded 4 March 2013

Dear Valued Guest,

Warm greetings from Acacia Hotel Manila!

Thank you for your kind words about our hotel! We are pleased to learn that our associates have been accommodating and that our facilities have been to your liking. We would also like to thank you for your candid remarks about some aspects of the hotel. We have taken note of these and will take action as needed.

Thank you again for taking the time to submit this review. We hope to welcome you back to our hotel soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Acacia Hotel Manila

Address: 5400 East Asia Drive cor. Commerce Avenue | Filinvest Corporate City, Alabang, Muntinlupa, Luzon 1781, Philippines (Formerly Acacia Grove Hotel)
Region: Philippines > Luzon > Metro Manila > Muntinlupa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Muntinlupa
#5 Family Hotel in Muntinlupa
#5 Romantic Hotel in Muntinlupa
#8 Luxury Hotel in Muntinlupa
Price Range: £75 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Acacia Hotel Manila 5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Acacia Hotel Manila Philippines/Metro Manila - Muntinlupa

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