Attended a wedding here and decided to book an overnight stay using an online coupon site.
We checked in at exactly 2pm and at that time, there were only 2 counters available for check in. I only had one guy ahead of me but I was still standing in line for a good 15 minutes. Nobody paid me any mind while I was standing in line there. The actual check in process was pretty quick but the lady who checked me in failed to give me a list or explanation of available facilities. She just gave me my room number and key. I had to ask her about the shuttle service because I heard it being explained by the other person in the counter next to me. No explanations regarding the pool or other amenities as well. Our bags, which were brought inside by a bellboy were also just left there after checking in. No tags. We weren't sure if we should bring them up ourselves or what. Thankfully when we started to pick up our bags, someone came over to ask if they could assist, but still, it should be part of the check in process for the person at the counter to make sure luggage is handled properly. At the elevator, someone was also nice enough to show us to our room and explain the amenities etc.
The room itself is nice and spacious. Bathroom had a bathtub and a shower. The view was pretty great though. I suggest that people get a room with a view facing Westgate.
The hotel is relatively new so not much facilities. There is a pool and a jacuzzi on the third floor but it's pretty small. People don't seem to want to listen to the pool attendant when they say that the jacuzzi is for adults only. Also, at the time that we used the pool, they ran out of towels and it took a really long time for the guy to get some (we couldn't wait for him any longer so we had to share a towel). Kudos though to the pool attendant we had Saturday afternoon as he was so attentive and really helped us out by explaining where kids could swim etc. There's a gym but it's pretty small and it seems like it's a temporary set up. There's also a bar on the 16th floor which closes at 12am. Also seems like a temporary set up. The server was super nice but minus points because we came in and sat there for like 10 minutes without anyone taking our order.
Breakfast buffet was ok. They could honestly do with a more spacious area to do the buffet though.
The best part of the place would be the uber friendly staff (well apart from an exceptional few, mostly everyone was extremely helpful and friendly) and the proximity to places within the Alabang area. They even provide a free shuttle service if you want to go around Alabang. This isn't just for pick up to and from the hotel, you can also call them for pick up from one place to another, as long as it's within Alabang. The only downside to this is that if the hotel is particularly busy (as it was in the weekend that we stayed in), the wait for the car could be 30 minutes or more. Better schedule your shuttle rides if you will be staying on a busy weekend. Oh and the person handling calls for the shuttle should be more efficient in figuring out how long a person has to wait for the shuttle and finding out what the exact status of the shuttle is. I had to call several times because the person couldn't give me exact information on the status or ETA.
For those who are not familiar with the South, it's a good home base to explore the surrounding areas. Hotel can be great if they can iron out their processes and improve on the facilities. I wouldn't recommend the hotel if you plan on just staying in the hotel and using the facilities, but for those who would want to stay in a pretty nice room and be out in the morning, it's worth it.
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- Also Known As:
- Acacia Hotel Manila Philippines/Metro Manila - Muntinlupa