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All reviews the club lounge cod breakfast buffet casino complex free shuttle swimming pool rooms are spacious other hotels rain shower non smoking room shuttle service close to the airport shopping mall hotel lobby cigarette smoke bottled water checking in
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Reviewed 24 June 2018

Fantastic hotel with great service, location and specious rooms. The hotel's main strength is making follow ups and listing to the guest needs.

Indian section in breakfast needs an improvement as the food is not up to the standard and doesn't taste Indian.

kudos to sales and marketing teams to change my previous experience at this hotel

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Service
Thank Niteshbansal21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2018 via mobile

The Manila welcome was like chalk and cheese to the Singapore disappointment. A wonderful warm welcome, an unprompted room upgrade. What a great location. Rooms are really nice and the bathrooms are palatial. It is situated in the city of dreams complex and this is good fun. As it's centred around a casino it has a superb atmosphere. If you are not a gambler walk Into the middle of the casino on the ground floor and experience the live music with a drink at the bar. After midnight is gets nice and lively. The hotel has a fab breakfast buffet and also try the evening one the food is superb and th3 choice endless. Service first class all round. Looking forward to staying again. Gym good too. Not too large but had everything and a pool if you are a swimmer.
If you are staying in manila check it out the complex has loads of great restaurants and some shops mainly branded designer. 10 mins from airport.

Stayed: June 2018, travelled on business
Thank Tubby C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2018 via mobile

1. The hotel is very accessible even if you don't have a car as they have free shuttle services to and from SM MOA.
2. The employees are very approachable and accommodating.
3. The room is clean, spacious and cozy.
4. Apart from the hotel's buffet, they have a number of restaurants specializing in different cuisines to choose and dine in at.

Stayed: April 2018, travelled with family
Thank Veronica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

Clean and feel safe.

Checked in yesterday, experiencing the NOT so Hyatt,

1. Aircon faulty - informed and will monitor
2. Internet not stable - informed
3. Unreadable remote control!
4. Need more than one bath mat in such bathroom layout - my daughter fell due water drops on floor
5. Incorrect information on TV - room service serving hours - informed and told to ignore
6. Old bed that sink, bad body ache after the night - informed and told will arrange for a firmer bed

At The Cafe - comprehensive food, nice ambience and staff need to be more attentive.

Hope the remaining days gets better.

Hyatt corporate team: do evaluate the video - World of Hyatt showing in room.

Stayed: June 2018, travelled with family
1  Thank GSWTay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018

Stayed only for two days had an excellent time, very good room nice bed and TV options. About the restaurant everything rocks, the buffet at lunch and breakfast is amazing, Hyatt buffet is the one of the best that I had in Manila, the a la Carte Menu is also quite nice. At night the buffet includes a beer open bar. If you are not a smoker avoid the area of the Casino and ask to be placed in the non-smoking floors.

Stayed: April 2018
Thank ChrisRs11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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