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“Impressive all the way round!!”

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Real Marina Hotel & Spa
Ranked #1 of 7 Hotels in Olhao
Certificate of Excellence
surrey
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Impressive all the way round!!”
Reviewed 24 September 2011

We spent just 3 nights in this resort and were upgraded from a one bed to a two bed apartment which was of excellent standard and extremely spacious. It definitely had the wow! factor when we went in. We have a 19 month old daughter and loved the indoor spa pool which is heated. The service is excellent and the live music evenings with dinner worth attending. I think the hotel staff and service is outstanding! The breakfast is fabulous and includes champagne and my husband had a whole body massage which was he says very relaxing. The facilities are second to none and pampering at it's best. It is by the marina so you have great views but to get to a sandy beach you need to go somewhere either by car or as we decided to go to the beautiful and I understand the best beaches in the Algarve in the barrier islands just 15 mins for the nearest or the one we went to Farol (Lighthouse) island was 50 mins away by boat. A most pleasant boat ride and we chose the protected side of the island with our daughter as she is not too keen yet on big waves so we spend the whole day on a sand bank with very shallow water which she adored! I think Olhao needs to get more publicity and I would recommend it to others and especially for conferences, why attend one in northern europe with bad weather even in summer when you can get gorgeous guaranteed sunshine in the Algarve which can enhance any conference?!

Room Tip: Choose a self catering with a sea view or if in the hotel itself also a sea view, ithere are stunnin...
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  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank co_ordinatorSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, Manager at Real Marina Hotel & Spa, responded to this review, 30 September 2011
Dear guest,

Thank you for your review.
We really appreciated your kind and detailed comments about the Real Marina and are glad that your experience has been perfect. We would just like to add a small note regarding the apartments in order to avoid any misunderstandings. The apartments are not part of the Hotel, but are an independent product, the Real Marina Residence. As mentioned, the apartments are of a very high standard and are perfect for families, but it is a vacation rental property, which means that certain services, like daily cleaning and, towel changing service, etc. that you would expect from a Hotel are not provided. Being located next to the 5-star hotel, Real Marina Hotel & SPA, guests of the Real Marina Residence can use some facilities of the hotel, as restaurants or bar, but some of the facilities like the pools for instance are for the exclusive use of guests staying in the Hotel.
Thank you also for recommending Olhão, the Real Marina Hotel & SPA and the Residence for conferences. The Real Marina Hotel & SPA in fact has a Conference Center. We host every year several conferences and events in our Hotel and hope that we will be able to receive many more. Thank you and we hope that we will be able to welcome you back to the sunny Algarve and the Real Marina for an enjoyable holiday or for an event.

Kind regards


Jorge Teixeira
Manager
Hotéis Real
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Yorkshire
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 September 2011

Firstly, I think the fact the hotel management have responded to all these posts show a genuine care and commitment, and I guess my review pretty much sums up all the previous reviews, so here goes :

Good bits : Lovely large clean modern rooms and excellent welcome by staff. Breakfast is excellent with a huge selection to choose from – Cheeses/Ham, fresh fruit, pastries, cereals, toasts and breads, and of course fry-up stuff ! The sausages were a bit odd as they were chipolatas but I guess both types were a bit too spicy for me ! I thought the pool was a good size for the hotel, no problems there.

Not so good : Drinks at the bar were expensive I felt, considering that a wine and a lager would cost around 9-11 Euro’s (depending on the time of day, I guess there was some form of happy hour), but the same quality beer and wine could be gotten at most local bars for 3-4 Euros. As has been mentioned elsewhere in these reviews, I have to say the bar staff at the pool area is dismal – You order your drinks and maybe, just maybe they will remember and get your drink out within 30 minutes – NOT good enough. On the final day we ordered TWICE twice and NOTHING came back after two hours, we just gave up. Given the feedback the management put on the reviews this is an area of concern and certainly is not addressed.

Overall, an excellent hotel – I’d recommend it.

Room Tip: Try and ask for a seaview room, otherwise you overlook car parks and perhaps rundown areas.
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swadester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, Manager at Real Marina Hotel & Spa, responded to this review, 30 September 2011
Dear guest,

Thank you very much for your feedback. We are very glad that you have enjoyed your stay with us, but regret that not everything was perfect, namely the Pool Bar service.
Please be assured that we have taken note of your comments and others concerning the pool bar and that we are definitely trying to solve this issue. We do not know the exact date of your stay, but we believe that improvements have been made and can be felt already, but we will continue to monitor this area and our guests’ feedback closely.
We also noticed that you were not satisfied with the prices at our Bar. Compared to other cities in the Algarve, the prices for food and beverage in Olhão are on the lower end, and so are the prices of the Real Marina if compared to other 5 star hotels. Of course, we can’t compete with some small, local bars, which have a whole different structure than a Hotel has and are not obliged to work with high quality products as 5 star hotel is, but we believe that not only the prices are different, but also the product, service and atmosphere.

We hope that despite of this, we will be able to welcome you back to the Real Marina Hotel & SPA for hopefully another enjoyable stay with an improved pool bar service.

Kind regards


Jorge Teixeira
Manager
Real Marina
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liverpool
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 21 September 2011

I am not one for doing many reviews but this hotel can not be faulted and i hope we return some day.
We had a 3 night breaked just before my new arrival came and it was perfect
The manager was very helpful before we came answering all my questions.
We relaxed and just chilled the whole time
food by the bar was great try it
room lovely
staff frenidly
Only thing i wish there was more of he big double beds by the pool as only 2!
otherwise 99.9% Great
Thank you again and we hope we can come back again in he future.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank babygeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, Manager at Real Marina Hotel & Spa, responded to this review, 30 September 2011
Dear guest,

Thank you for your kind comments. I am very glad that you enjoyed your stay with us and that I was able to assist you with your queries.
I hope that I will be able to welcome you back to the Real Marina Hotel & SPA and remain at your entire disposal for any assistance you might require.

Kind regards



Jorge Teixeira
Manager
Real Marina
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London, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 September 2011

Just returned from Olhao and we wish we were still there. The hotel was first class from the time we arrived till the time we departed. Special thanks to Tiago Silva who greeted us on arrival and bid us farwell on departure. We had rooms on the 4th floor, overlooking the swimming pool and views over the Ria Formosa. Rooms were spacious, big beds, gorgeous marble bathrooms with shower gel, shampoo and soaps, decent television, spacious balcony, plenty of mirrors and well lit and plenty of hanging space. We had dinner in the hotel restaurant on three nights and though the food was lovely and service was excellent it was pricey than other local restaurants. There are many good restaurants in Olhao which are five minutes from the hotel. Our favourite two were Capital do Marisco which does the best monkfish kebabs and O Horta which did a delicious mixed fish cataplana, bit like a fish stew. Average cost for three with wine between 60 and 90 euros in total. We had drinks in the main bar, courtesy of the barman Riu who makes the best cocktails, every night ranging from 6 to 12 euros each. Breakfast was lovely, plenty of fresh fruit, cereals, ham and cheese, bread and condiments, cakes and the usual hot food. The swimming pool was lovely, plenty of sunbeds and umbrellas and towels provided everyday through a card exchange, food and drinks were lovely though portions were quite big. We took advantage of the hotel's own boat to Farol Island on our penultimate day at 6.50 euros return and wish we had gone earlier in the holiday as it was heaven on earth, the Atlantic Ocean wasn't as cold as we expected.
The area of Olhao is not your typical tourist destination which was just perfect for us, if you’re looking to experience the local Portuguese way of life with excellent customer service then you must visit, we would definitely go back. Thanks to everyone especially Tiago and Francisco on reception and Riu in the bar.

Room Tip: Sea View is a must on a high floor.
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  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan22092016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, Manager at Real Marina Hotel & Spa, responded to this review, 21 September 2011
Dear guest,

Thank you very much for your review about the Real Marina Hotel & SPA and the town of Olhão. We were especially pleased to learn that you were impressed by the customer service provided by some of our team members and would like to thank you, also on behalf of them, for your kind and motivating comments.

We hope that we will be able to welcome you back to our Hotel soon.

Kind regards


Jorge Teixeira
Hotel Manager
Real Marina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rayleigh, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 September 2011

Myself and my wife have just returned from this hotel and we had a fabulous time there. We stayed there from September 12th to 16th. The hotel was immaculate, the room was superb with a seaview on the 4th floor which is as high as it goes and had a great view of the marina.
The staff at the hotel were extremely professional from the front of house staff on reception, the bar staff and waiters in the restaurants and pool bar and the room attendants.
The town itself was what I would imagine the more popular resorts on the Algarve were like some years ago. With an easy pace of life, the locals were milling around the town during the day and of a night, sitting around chatting in the cafe's/bars that surrounded either the fish or fruit and veg markets which are well a visit.
Went it comes to eating away from the hotel we did not have a bad meal all week, we mainly eat fish which ends up on your plate the same day it comes out of the sea.
We will certainly be coming back for another stay sooner rather than later.

Room Tip: Sea view room is the best option as the view at the back of the hotel is not great
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, Manager at Real Marina Hotel & Spa, responded to this review, 21 September 2011
Dear guest,

Thank you very much for your kind review. We are very glad that you have had an enjoyable stay at the Real Marina Hotel & SPA and that you are already planning to return.
We are looking forward to welcoming you back to the Real Marina. Please do not hesitate to contact us for any assistance you might require.

Kind regards


Jorge Teixeira
Manager
Real Marina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wakefield, United Kingdom
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 September 2011

How relaxing...............Just back from a 1 weeks holiday in Olhao, Portugal. The welcome we received at 11.00pm was warm, friendly & most certainly 5star. The staff could not do enough for us, escorting us to the most amazing suite, out of this world. Room service satisfied the hungar, no qualms at all. The room was clean and the daily service spot on. The breakfast was buffet style and nothing out of the ordinary & the meal at night, whilst the food was lovely there was a very small selection & the resturant lacked atmosphere. However, the voucher system (Half board) they use allowed room service which made up for this as the cosy romantic evenings where exactly what we wanted. The evening staff are a true representation of 5 star service and whilst the day staff are great they are not quite as attentive. The pool was clean and the loungers plentiful if a little packed in but at this time of the year there was no shortgage. Drinks around the pool a tad expensive (9 euros for 2 cokes) The pool lounge offered a good selection at lunch time and the food was beautifully cooked & presented. (again vouchers covered this if you wished) The hotel is amazing but this is not the place for a traditional tourist holiday as the town is very Portugese, the fish market & fruit market a delight. Plenty of resturants and a supermarket in easy walking distance some friendly bars overlook the marina. Treat yourself to the suite if its in budget and look for a room on level 3 or 4 with a sea view. Would go again with out a doubt.

Room Tip: Go for a suite they are large & have a great sea view. Level 3 & 4 avoid any pool noise &am...
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank RichDee1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, General Manager at Real Marina Hotel & Spa, responded to this review, 23 September 2011
Dear guest,

Thank you very much for your kind and detailed review of your stay at the Real Marina Hotel & SPA.
We are very pleased to learn that you have enjoyed your holiday at the Real Marina Hotel & SPA and that everything from the service to the facilities and atmosphere of the Hotel corresponded to your expectations.
We hope that we will be able to welcome you back to the Real Marina Hotel & SPA soon. Please do not hesitate to contact me for any assistance you might require.

Kind regards



Jorge Teixeira
Hotel Manager
Real Marina
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Preston, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 September 2011

I'll keep this short and sweet - This Hotel is excellent, from the facilities , cleanliness and staff, its all 1st class and I cannot compliment it high enough. My wife and I have just returned friom a one week stay and we will definitely return as soon as possible. Olhao itself is charming and bustling with authentic Portuguese wining and dining a lovely destination if you want to escape from the normal places full of shops selling 'tack' and restauraunts offering plastic food!!!

Don't hesitate - Just go and enjoy!!!

Room Tip: We had a cheaper village room. Its the same standard as the others and was fine!
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
4 Thank terence f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Alg, Manager at Real Marina Hotel & Spa, responded to this review, 23 September 2011
Dear guest,

We really appreciate your kind review. Thank you very much for it.
It is always gratifying to receive such a positive review and we are already looking forward to welcoming you back to the Real Marina Hotel & SPA.

Kind regards


Jorge Teixeira
Hotel Manager
Real Marina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Real Marina Hotel & Spa

Property: Real Marina Hotel & Spa
Address: Avenida 5 de Outubro, Olhao 8700-307, Portugal
Phone Number:
Region: Portugal > Algarve > Faro District > Olhao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 7 Hotels in Olhao
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Real Marina Hotel & Spa 5*
Number of rooms: 144
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Also Known As:
Real Marina Hotel And Spa
Real Marina Hotel Olhao
Real Marina Hotel & Spa Olhao, Algarve, Portugal

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