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“Six years on the Standards are dropping”

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Cornelia Diamond Golf Resort & Spa
Ranked #21 of 87 Hotels in Belek
Certificate of Excellence
Birmingham England
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Six years on the Standards are dropping”
Reviewed 26 May 2014

We have been going to the Cornelia Diamond for the past six years mostly around the May bank holiday. Each year we have noticed a slight drop in the standard that was set in the opening year of 2008.For those who have never been to the Diamond it is an excellent hotel. However, for those of us who have, I suggest its time for a change. With the emergence of many more new and prestige hotels, its clear many of the Diamonds original staff have left to join the newer hotels. There were so many "trainee" staff we were having to help them do there job.Quality drinks are still there, but the selection is now only 50% of the brands they had in 2008. Food, whilst it is good, its a very average menu and trying to get in one of the A la carte restaurants was virtually impossible.
Sad to say this will have been our last stay at the Cornelia

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SteveBHX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crmdepartment, Manager at Cornelia Diamond Golf Resort & Spa, responded to this review, 27 May 2014
Dear Guests;

We as the Cornelia Hotels Golf Resort & Spa family would like to wish you a good day.

Thank you for sharing your valuable comments with regard to Cornelia Diamond Golf Resort & Spa.

We would like to share with you that our first priorty is to make no compromises in terms of our quality service understanding and therefore your reviews are valuable for us. They will be forwarded to the relevant departments to make the necessary corrections and improvements.

We will be happy to host you again in our facilities.

Please contact us via below mentioned e-mail addresses for any requests and suggestions.

crmdepartment@corneliadiamond.com
crmdepartment2@corneliadiamond.com


Best Regards,

Cornelia Hotels Golf Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,221 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (496)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
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  • Swedish first
  • Turkish first
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English first
Liverpool, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 May 2014

well were do i start on this wonderful experience from the minuete we arrived till the day we left this was a truely first class experience from the friendly staff to the excellent facileties and woderful food and drink available would recomended this holiday to all would also recomend trip into belek town were locals were very friendly and there was an english bar faceing cash machine were the host was extremly friendly and helpful

Room Tip: all rooms were top class
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank l0vebirds13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crmdepartment, Manager at Cornelia Diamond Golf Resort & Spa, responded to this review, 26 May 2014
Dear Guest,

First of all we would like to mention that your feedback will help us to improve our hotels and recognise our employees, who really make a difference during your stay.


Never compromising on our high quality service, as the Cornelia Hotels Golf & Spa family, we would like to inform you that we always appreciate your feedback and thank you for sparing some of your valuable time for us.

We are looking forward to welcome you again in our resorts.

Please contact us via below mentioned e-mail addresses for any requests and suggestions.

crmdepartment@corneliadiamond.com
crmdepartment2@corneliadiamond.com

Kind Regards.

Cornelia Hotels Golf & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 22 May 2014

Very good pr staff entertainment staff and sports organisers we were especially impressed with the
Ukrain and European visitors that are employed there.

Could give more information on venues and extra charges for certain drinks

Room Tip: Sea veiw preferable
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fredrick s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crmdepartment, Manager at Cornelia Diamond Golf Resort & Spa, responded to this review, 24 May 2014
Dear Guests;

We as the Cornelia Hotels Golf Resort & Spa family would like to wish you a good day.

Thank you for sharing your valuable comments with regard to Cornelia Diamond Golf Resort & Spa.

We would like to share with you that our first priorty is to make no compromises in terms of our quality service understanding and therefore your reviews are valuable for us. They will be forwarded to the relevant departments to make the necessary corrections and improvements.

We will be happy to host you again in our facilities.

Please contact us via below mentioned e-mail addresses for any requests and suggestions.

crmdepartment@corneliadiamond.com
crmdepartment2@corneliadiamond.com


Best Regards,

Cornelia Hotels Golf Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dudley, West Midlands
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 May 2014

Second visit to Cornelia Diamond with a group of 8 golfers and the hotel is still one of the best for service and clenliness. Our trip was marred, however, by another group of very rowdy golfers who were totally drunk and shouting and swearing around the pool bar and Dome resturaunt when women and children were in earshot. Although management did finally ask them to quieten things down the damage was done and this sort of behaviour is totally unaceptable in a top quality hotel which caters for families as well as golf lovers.

The food was once again superb in the Millenium resturaunt although a trip to the pub/steak bar for an extra euros 10 was dissapointing as the steaks were not of the highest quality and left most of our party dissapointed.

Rooms are top quality and clenliness and service from the staff is excellent!

Our visit coincided with a conference promoting business in Antalya and the place was inundated with over 700 delegates for several days. It was impossible to get a table in the main resturaunt at certain times and the service suffered greatly on these days. To be fair after complaint the Head Chef tried hard to ensure our next night was back to normal and we were given access to the private dining area for villa guests as a way of of apology.

A major building project of a new Sereno Hotel next door to the Diamond will bring competition in the coming years and unless management of the Diamond stop the bad behaviour of a minority and get to grips with the slip up when the hotel is full they will find guests slipping away which is such a shame as we have always enjoyed our stay here.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank g0lfmaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crmdepartment, Manager at Cornelia Diamond Golf Resort & Spa, responded to this review, 22 May 2014
Dear Guests;

We as the Cornelia Hotels Golf Resort & Spa family would like to wish you a good day.

Thank you for sharing your valuable comments with regard to Cornelia Diamond Golf Resort & Spa.

We would like to share with you that our first priorty is to make no compromises in terms of our quality service understanding and therefore your reviews are valuable for us. They will be forwarded to the relevant departments to make the necessary corrections and improvements.

We will be happy to host you again in our facilities.

Please contact us via below mentioned e-mail addresses for any requests and suggestions.

crmdepartment@corneliadiamond.com
crmdepartment2@corneliadiamond.com


Best Regards,

Cornelia Hotels Golf Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Talbot, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 May 2014

This has to be the best hotel we have ever stayed in. The food is exceptional, we all put on weight, the standard of the drinks were very good all good brands. One of the cleanest hotel we have ever stayed in, staff were cleaning all areas all the time, but not interfering with guests. The gardens were a pleasure to walk through. Staff were always helpful and polite. The bedrooms are excellent, plenty of room to move around. Housekeeping was excellent and Bayhon kept our room spotless, there was no need to take any toiletries as these were replaced after being used. The only negative thing we found was that there was a conference taking place on our last two days and meal times became a bit chaotic. This was a fantastic holiday, we will definitely be returning, and recommending to family and friends.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank eleanor f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crmdepartment, Manager at Cornelia Diamond Golf Resort & Spa, responded to this review, 19 May 2014
Dear Guest,

First of all we would like to mention that your feedback will help us to improve our hotels and recognise our employees, who really make a difference during your stay.


Never compromising on our high quality service, as the Cornelia Hotels Golf & Spa family, we would like to inform you that we always appreciate your feedback and thank you for sparing some of your valuable time for us.

We are looking forward to welcome you again in our resorts.

Please contact us via below mentioned e-mail addresses for any requests and suggestions.

crmdepartment@corneliadiamond.com
crmdepartment2@corneliadiamond.com

Kind Regards.

Cornelia Hotels Golf & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 May 2014

The hotel is probably the best I've ever stayed in , food great , 9 Al-carte Resturants to choose from and 10 bars easy to find a drink which includes most branded spirits . Pool area great loads to do . Rooms fantastic theres even villas with pool enterance , this is the third year we've been . The guest relation great ,Tatiana sorted everything out that we asked for !!!!!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dickiegolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crmdepartment, Manager at Cornelia Diamond Golf Resort & Spa, responded to this review, 17 May 2014
Dear Guest,

First of all we would like to mention that your feedback will help us to improve our hotels and recognise our employees, who really make a difference during your stay.


Never compromising on our high quality service, as the Cornelia Hotels Golf & Spa family, we would like to inform you that we always appreciate your feedback and thank you for sparing some of your valuable time for us.

We are looking forward to welcome you again in our resorts.

Please contact us via below mentioned e-mail addresses for any requests and suggestions.

crmdepartment@corneliadiamond.com
crmdepartment2@corneliadiamond.com

Kind Regards.

Cornelia Hotels Golf & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
Level Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 15 May 2014

stayed with 7 other golfers in may.excellent hotel, rooms were large ,beds comfortable with a wet room which was a nice touch. plenty of things to do in the evening,
live bands, pool tables, excellent premier brand drinks, food was ok a bit of a scramble at certain times but always found enough variety each night and was freshly cooked. Ate in the Chinese which was nice, however the French was fantastic (would have gladly paid to that meal 5*)
close to golf courses.
Have stayed at 3 hotels in Belek in the past and this one is the best by far.
Would highly recommend to any one thinking of going.
will definitely return.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank farmerjoeblack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crmdepartment, Manager at Cornelia Diamond Golf Resort & Spa, responded to this review, 16 May 2014
Dear Guest,

First of all we would like to mention that your feedback will help us to improve our hotels and recognise our employees, who really make a difference during your stay.


Never compromising on our high quality service, as the Cornelia Hotels Golf & Spa family, we would like to inform you that we always appreciate your feedback and thank you for sparing some of your valuable time for us.

We are looking forward to welcome you again in our resorts.

Please contact us via below mentioned e-mail addresses for any requests and suggestions.

crmdepartment@corneliadiamond.com
crmdepartment2@corneliadiamond.com

Kind Regards.

Cornelia Hotels Golf & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cornelia Diamond Golf Resort & Spa

Property: Cornelia Diamond Golf Resort & Spa
Address: Iskele Mevkii, Belek 07100, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Belek
#8 Family Hotel in Belek
#9 Romantic Hotel in Belek
#9 Top resorts Hotel in Belek
#19 On the Beach Hotel in Belek
#21 Luxury Hotel in Belek
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Cornelia Diamond Golf Resort & Spa 5*
Number of rooms: 571
Official Description (provided by the hotel):
Cornelia Diamond is a 5 Star luxury Golf & Spa Resort based on 200.000 sqm of land. The Hotel has a wide selection of different types and styles of rooms, villas and suites. The resort boasts a 250 sqm private beach and 8 pools including indoor, aquapark and childrens pool and jacuzzis. With a total of 10 restaurants (8 a la carte) the cuisine ranges from traditional Turkish to Far East and has 10 bars. ... more   less 
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Also Known As:
Cornelia Diamond Golf Resort And Spa
Cornelia Diamond Golf Hotel Belek
Cornelia Diamond Hotel
Cornelia Diamond Resort All Inclusive

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