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“I liked my staying in River Garden ...”

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River Garden Holiday Village
Ranked #1 of 14 Speciality Lodging in Belek
Reviewed 5 June 2014

We were here from 22.05 till 2.06. I was with my husband. The room was excellent. It was cleaned every day. The food was delicious to any taste not only to Russians as many foreigners declare. Spa with Apachy-Hugaet and Ketty at the reception of the Spa Complex was very healthy. The guest relations manager Galina was always very helpful. The drawback is the beach which is far and not very clean. And the Sea is rather deep . It is not for children. The scenary was beautiful.

  • Stayed: May 2014, travelled as a couple
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2  Thank Larisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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76 - 82 of 304 reviews

Reviewed 14 November 2013

The villas look spectacular from outside, however the inside is just basic. We stayed in a one bedroom unit- no sink or running water in the kitchenette. We did not intend to use it, but what's the point?
Food- low and basic level of "all inclusive" cuisine. Where is the famous Turkish cuisine? Not here! The theme of the kitchen here is quantities over quality. real waste.
They are even saving the shampoo...
The swimming pools were great- very clean and inviting, but at the time we were there they were too cold. October is off season so I do not blame them for this, but they could build one heated pool for off season guests.
All in all it is a beautiful place with basic amenities. If you get a good deal and you use the tennis court or the wonderful bowls synthetic green, you will enjoy the place.

  • Stayed: October 2013, travelled with friends
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Thank Izik V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

We had a one week holiday with a group of seven. We lived in Laurus villa what was a nice and there was a space enough for all of us. 2 bedrooms in upstairs and 2 downstairs. Also a bathroom in both floor. In downstairs is also a living and kitchen area. There were 4 balconies in villa! We enjoyed our own privacy in villa. The only negative thing was a very poor cleaning of villa like many have written here before. Villa was dirty already when we arrived and cleaning was as poor in whole week we were there. Linen and towels were changed well and bathrooms were cleaned but floor was so dirty that our soles were black all the time. There were also very dusty. Maids were friendly but they did not speek any of english so trying to solve the cleaning problem was hopeless.
The area of hotel was nice and weather was absolutely fab of whole week. All incusive was averige. Only local drinks were included, other drinks cost 10 euros!!!
The food was good, much of vegetables and not so much of meet.
The guests were mainly from Germany and all programme were to them. The animation team were great and they tried very hard to pay attention to other guests too and they spoke english too. Other staff were also very friendly and helpfull. Our "crazy finnish" group thanks all of them about lovely holiday week!

  • Stayed: October 2013, travelled with friends
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3  Thank Ninni021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2013

Our flat was dirty, the light in one room didn't work, television didn't work, telefone didn't work, the bathroom was nasty, they had just put transparent silicone over the mouldy areas on the bathtub, in all corners there was dirt and even dead flies and insects....
Talking about the whole resort: There is just one single restaurant where you will eat 3 times a day (all inclusive). Ice-cream is out in 2 hours, so the rest of the day there is no ice-cream any more. In the whole resort there is nothing else to do than lying by the pool. The only thing is catching a boat that leaves every 3 hours to a piece of beach that belongs to the resort. This beach is not very beautiful. There you can eat and drink as well whatever you want, but there is not much to choose... Just snacks.....
The only animation that is done there around the main pool was animation for kids. And with loud music that you hear all over the resort. No way to escape... (Only maybe going to the riverside Bar, there is another pool). The children and parents do really nerv when you try to make a calm, relaxing and sunny holiday. No way to escape. It is all focused on families. In my opinion this resort is absolutely nothing for couples!!
The only excursion we did (Antalya by night) started with 3 hours going from one shopping place to the other (jewelery, leather factory....) The whole trip is only focused on making you buy things!!! That REALLY NERVES!!!!!!!!! We better had rent a car and do a trip on our own, even if we didn't dare. The surroundings of the Resort has nothing worth to visit. Only Antalya...
Well.... I don't want to be too negative about this place, but for us both we decided never to go to such a place again....

Room Tip: Die Family-Zimmer sind schön groß, wie eine Wohnung
  • Stayed: September 2013, travelled as a couple
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9  Thank PattiSmiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2013

This was our first trip to turkey and as a family or 5 it's hard to find accommodation. This hotel was perfect and offered us 4 bedrooms in a really good location. The staff are so friendly and say hello whenever they see you around the resort. There is a town named Kadriye near and we used the local bus to get there which is much better value than the taxis! Overall a wonderful holiday and I'd happily go back tomorrow if I could! Would recommend :)

  • Stayed: July 2013
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2  Thank Diane99999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2013

just arrived back after having two weeks at this place - it was fab !!!!!
read the reviews about how dirty this hotel was but we couldn't fault it , our room was cleaned every single day and the general grounds/ restaurant/ were spotless. someone was always around with a brush!!! the staff were so very friendly, always very polite and so lovely with the children , our children are 8 and 11 and had a great time , the water slide was opened for a few hours in the morning and the same in the afternoon. maybe could be opened longer but to be fair i think that time is fine as a few do get a bit mad and it is not manned by staff so you can imagine. The food was brilliant couldn't fault it there was plenty of variety and all cooked fresh , the omelets in the morning were very nice ...yes there were a few fly's around which has been moaned about but i don't know what is expected when the restaurant is opened up to the outside it is impossible to keep them out !!! Not really a popular destination for Brits, not sure why- i we would highly recommend it - During our 2 week stay there were only 2 other Brit families there. This is a 800 person hotel so 785 were mainly German & Russian. Plenty of pool space though even if you are not an early riser! ;-) ice cream 2x a day ( could maybe be a little more !!)

  • Stayed: August 2013, travelled with family
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4  Thank Dawn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2013

River Garden Belek is relatively new resort based on hotel suites gathered around several pools, and as a concept something which we thought would suite our family of 4 (2 adults, 2 teens).

Reception / Personnel / Activities:

This is our by far biggest concern with the place, and that is the appalling lack of language ability / service towards anyone who doesn't speak German. 95 % of the guests at River Garden are German, which means that everything is rigged for them. Activities, music, trips, massage, shops are German style, and you could simply see the fear in the eyes to the personnel every time we tried to speak to them in English; as a Scandinavian you were more or less totally neglected and treated as a second class tourist. They also had a so called weekly Turkish night which we hoped was great Turkish food and a display of Turkish tradition. Instead we ended up with a few supplements to the ordinary buffet and some overpriced marked stands / sellers around the pool area; what a wasted opportunity !!

Rooms / Suites:

Nice and spacious suites located close to pools generally cleaned every day, Our biggest upset was that the sunbeds we had paid access to was "towel reserved" by none residents, meaning that we had to set the alarm clock early morning in order to get our sunbeds. This could have been easily fixed by numbering the sunbeds to the different suites, but again addressing the management speaking English was a nightmare.

Food / All Inclusive / Restaurant

Being told that the food was supposed to be great here, we were not very impressed after a fortnight. The restaurant was crowed at 70 % of the time (which means you need to eat early or late to get a decent table sitting), and the food was at best fair enough, but very bland. I do give them credits for very fresh vegetables, but when the dessert table is basically raided before the last hour of the dinner meal services, something is very wrong. Also to my surprise, the bar started to tap beer / soft drinks in advance and place them on the counter for anyone to collect; that is simply something you don’t do when it’s 35 degrees outside and flies everywhere!!
Another issue is the amount of wild cats lurking in the restaurant and the personnel looking at the guests feeding them is not nice at all; it’s totally unhygienic and a sign prohibiting people to feed them should have been placed in the restaurant.

Pools / Beach

There are 7 (2 children) pools at the residence where 2 of them are dedicated residents in Jasmine Pool Suites (we had these). Pools were very nice and generally clean (high chloride though), but if you don’t have a pool suite you can simply forget acquiring any sunbeds as you need “towel reserve” them before 7 AM in the morning. Beach was a 15 minute boat ride from the hotel, and was a very nice option to the crowed hotel pools. Lots of sunbeds with adequate shades, nice pebble beach and good grilled food made this my favorite spot at River Garden.

Conclusion

All in all, the place was pretty big disappointment being a none German citizen. We will certainly not be coming back here, and we can hardly recommend it for others (for the German, it’s probably heaven on earth). The concept idea is very nice, but when everything is rigged for the German preference and there is loud tacky Eurodance music wherever you go, we feel there are some severe flaws to the management which makes it an opportunity not taken.

Room Tip: Jasmine Pool Suites are the only viable options if you want a sunbed....
  • Stayed: August 2013, travelled with family
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1  Thank Hillman68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about River Garden Holiday Village

Address: Kadriye Mah. Canada Cad. No:2 Kadriye-Serik, Belek 07050, Turkey (Formerly River Garden Residence)
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 14 Speciality Lodging in Belek
Price Range: £105 - £201 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — River Garden Holiday Village 5*
Number of rooms: 362
Official Description (provided by the hotel):
River Garden Holiday Village will enjoy the holiday, the hotel offers you the unique opportunity of have a rich cuisine and will benefit from the concept of inclusive ... more   less 
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