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“Mixed Review - Good and Bad” 3 of 5 bubbles
Review of SENTIDO Zeynep Golf & Spa

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SENTIDO Zeynep Golf & Spa
Ranked #27 of 88 Hotels in Belek
Folkestone, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Mixed Review - Good and Bad”
3 of 5 bubbles Reviewed 20 August 2014

We have just come back from a stay at the spa resort golf side. We went with our son and the room was large and very comforatble. The place was clean and the grounds well maintained. The pools and the facilities available were excellent and well maintained. The food was good though became a little boring as it was repeated often. The staff however were very hit and miss. Sometimes you would walk into the restaurant and be greated with a smile and hello and your drink order taken, however non too often you were ignored and had to get your own. Plates were not cleared from the tables and basically you were made to feel an inconvenience. If you needed to ask a question you were often given a short sharp answer. The room was very hit and miss if it would be made up each day or not. A nice hotel with a lot of potential if the staff were given customer service training and made to make the people staying for a holiday feel welcome.

Room Tip: rooms at the golf resort overlooking the front of the hotel are quiter
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  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank pilburyf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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607 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
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English first
belek
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 15 August 2014

We are staying at thegolf and spa resort of this hotel. Ths should be the more luxuous and calmer side of the resort. For people who have never been there. ...you have the front seaside with smaller rooms..the pools. ....disco:, theatre and shops. The golf and spa side should be more luxurious and peacefull:- our experience during this week. The hotel is fundamentally understaffed in restaurants and bars. People are not always skilled for the job and have to work more hours by lack of personnel. They loose motivation..dont speak english. In the golf and spa side there is no official reception..so they put a girl at a temporary desk that doesnt speak english and is really not interested in helping you. In the restaurants i would suggest to dress up your table yourselve..go and look for your drinks..and change your plate or put it elsewhere, otherwse you will besitting there all day. Furhermore if the meat or fish is gone..be sure that you wil have to wait 20 minutes for new rations. If it takes more..be sure it will not come anymore....EXTRAStHE BUSINESS MODELNOF THIS HOTEL fresh bean coffee. ..bacardi...campari...you name it...its extra. Simple fresh brew espresso from a machine costs 2.5 euro. We have paid 5300 euro with 4 persons 7 nights. Its the 7 time we come to antalya. If you want quality for your budget i will give you better hotels where you get real coffee for less....sentido has to stop pretending to be a luxe resort if they dont invest in buildings,personnel and high end food..the competition has by far passed sentido

Room Tip: Choose room first floor with small balcony pool
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  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
10 Thank davkarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
croydon
Level Contributor
136 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed 10 August 2014 via mobile

We stayed from 25th august for two weeks. Our flight with thomas cook was great transfers great as we were first drop. Upon arrival at the hotel late evening it was friendly and a golf buggy with a lovely driver in fact they all were took us to our room. The golf side has big clean modern rooms.i travelled with my two sons 18 and 13 . The 18 year old had a ball never in before 4am but the 13 year old was a little bored but still happy. Hotel really clean staff are lovely really kind too many to name !!! I have read the comments re russians yes they are rude and yes they push past you but so do the turkish the staff say that these two groups are the worst they however didnt bother me. In fact the first week was quieter when these groups were here when more english came the so called quiet pool had too many kids screaming at top of their voices I preferred the first week!!!
So main positives were:
Great big clean rooms and bathrooms
couldnt fault endless selection of food and drink
staff excellent man in bar , waiters, pool bar staff, everyone works really hard
laundry service great
drinks constantly refilled always and without being asked
easy booking with concierge for a la cartes italian 7 courses fab went there twice only 5 euros a head
waiters want to talk to you
gala night amazing with music entertainment and great fireworks
pools clean
security nice my 18 year old stayed out all night they found a bar man who was able to tell me where he was!!!
Food hygiene excellent
points to improve /I didnt like :
Peeling paint in bathroom ceiling
there were three of us in the room yet every day either two towels and robes or none left drove me mad having to call down each day
didnt like wearing a band for all inclusive when everyone is blue for first time visitors which then changed to patterned red for repeat guests white for under 18 but younger easily got these to blue
thomas cook rep never came to our hotel
I paid extra to go to golf but many didnt but still got upgraded just felt a bit cheated
anyway a great holiday def worth going a spceial thanks to some great friends we met there especially Marie John and Alysia who as returning visitors filled us in on everything and helped make our holiday great
would I return ? Possibly not just because there wasnt alot in be lek and I would just try somewhere else
thank you sentido xxx

Stayed July 2014, travelled with family
Helpful?
3 Thank myring1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunZeynep, Konuk İlişkileri Müdürü at SENTIDO Zeynep Golf & Spa, responded to this review, 20 December 2014
Dear Cedric H,

Thank you very much for taking the time to write and convey your kind comments and observations having stayed with us here at the Sentido Zeynep Golf. We are pleased to know you had such an enjoyable holiday. We hope you will prefer to spend your next holiday in our hotel again.

Kind Regards,
Holiday Concierge Team
Sentido Zeynep Resort Golf and Spa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

We travelled as a group of 12 people and had booked bungalows in the resort side we were very lucky to be upgraded to the golf side thank you Zeynep. The hotel is great value for money we always found something to eat and we tried all the al cartes which are great value for 5 euros.. The gala night was particularly impressive and a lot of hard work is put in by the staff.

The rooms on the golf side are very big and the shower is great you could fit the family in. We had a issue with our sink maintenance were very quick to sort out the problem.

You can get ice cream on a Mon/Wen/Sat on the resort side near the childrens pool on the days that they do not serve ice cream they had either waffles or apple pie yum yum. The children loved the slides and the football at 4 30. The younger children went to the kids club and were well looked after thanks girls.

Overall it was a fantastic holiday and I would recommend the hotel.

Room Tip: room 5447 golf side
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Aidloz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunZeynep, Leiter Gästebetreuung at SENTIDO Zeynep Golf & Spa, responded to this review, 31 July 2014
Dear Aidloz,

Thank You for your positive review, it was very nicely to read it. We are happy that you enjoyed your Holiday.

We look forward to welcoming you next year at our hotel again.

Best regards,
Your Sentido Zeynep Resort Golf & Spa Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 22 July 2014 via mobile

Just back from the sentido hotel thoroughly enjoyed our holiday party of 20! Very clean good service and overall a great stay. Market is worth a visit go early as very hot under canopies. The entertainment staff were very friendly got a good laugh with them and they work very hard. Food was pretty good always had something to suit most appetites. Would recommend and would certainly go back again.

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank wizzy2527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunZeynep, Leiter Gästebetreuung at SENTIDO Zeynep Golf & Spa, responded to this review, 31 July 2014
Dear wizzy2527,

It’s nice to hear that You enjoyed your holiday in Sentido Zeynep Resort Golf & Spa Hotel .

Thank you for your Feedback to our Hotel. We are looking forward to see you next year in our Hotel.

Best regards,
Your Sentido Zeynep Resort Golf & Spa Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, England
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 8 July 2014 via mobile

We arrived very late at night and travelling with 2 children and my 70 yr old mum, our check in was quick and we were taken from the main hotel to the golf side on a golf buggy our luggage followed just a few minutes later.

I had emailed the hotel before our visit requesting our 2 rooms be close together which they were, I also asked if we could be allocated a swim up room as we were unable to pre book with Thomas Cook. I was informed that because we were travelling with children under 12 we wouldn't be able to have these rooms. However it seemed this rule was ok to be broken for the hotels Russian guests. Very disappointing.

The golf side of the hotel is much quieter we quite often had the pool to ourselves, the slide pool at the main hotel gets very busy as does the main hotel pool, this is where all the daytime entertainment takes place. The beach is ok, but the sea is far from crystal clear, in fact it was like swimming off Skegness beach! It was littered with rubbish so we only went to the beach twice.

The food is good, it seemed the hotel cater more for their Russian guests, so if you like stews it's all good! They do ask that guests don't take food out of the restaurant but this is not adhered to at all so half empty plates of food are left all over, management need to look at sorting this problem before critters take hold! Also the long trousers for men in the restaurant rule..... Don't bother this again was not adhered to by anyone.

The reception staff at the main hotel are THE most ignorant and arrogant front of house staff I have ever come across, if you are Russian and Male then you are served before anyone else, men in general are next and lastly women, I waited very patiently to book a late check out on our room only to be very rudely informed that we couldn't keep our room on, and that I should have booked an extra night to ensure we could keep our room, the most annoying thing about this was I had been to reception on our first day and also 2 days before we left to book a late check out and there was no mention of booking an extra night. Lesson learnt.

All in all this hotel is alright.
Plus sides.... the rooms are big and clean, the grounds are clean and we'll kept, the staff (apart from reception) work extremely hard and are very friendly and the pool at the golf side is lovely.
Down sides....rude and obnoxious Russians, disappointing beach/sea and poor entertainment. The

Stayed May 2014, travelled with family
Helpful?
5 Thank Joeboe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunZeynep, Leiter Gästebetreuung at SENTIDO Zeynep Golf & Spa, responded to this review, 31 July 2014
Dear Joeboe,

first of all let us say thank you for your positive critique helpful review. Your feedbacks are for us very important, to give better service. It makes us very happy to see you here in our hotel again.

Best reagards,
Your Sentido Zeynep Resort Golf & Spa Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Castleford west Yorkshire
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

Would like to share my thanks to all the staff at Zeynep Golf and spa for a fantastic family holiday. It was my first time on an all inclusive trip and it was great. The gala night was brilliant. I would especially like to thank Olga (animation) and Fatma (restaurant), such friendly people and always helpful. I would definately stay again. Many thanks from, Gary, Bryony, Bryn & Mia.

Room Tip: Golf and spa is the best.
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  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank gazpugwash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunZeynep, Leiter Gästebetreuung at SENTIDO Zeynep Golf & Spa, responded to this review, 31 July 2014
Dear Gazpugwash,

it was a pleasure to read your nice feedback here on Trip Advisor.

Thank you for taking your time for it and for choosing us the “the best so far’’.

We are looking forward to see you again at Sentido Zeynep Resort Golf and Spa Hotel.

Best regards,
Your Sentido Zeynep Resort Golf & Spa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENTIDO Zeynep Golf & Spa

Property: SENTIDO Zeynep Golf & Spa
Address: Tasliburun Mevkii, Belek 07506 , Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 88 Hotels in Belek
Price Range (Based on Average Rates): £
Hotel Class:5 star — SENTIDO Zeynep Golf & Spa 5*
Number of rooms: 180
Official Description (provided by the hotel):
The SENTIDO Zeynep Golf & Spa is the perfect hotel for an enjoyable and relaxing holiday in the famous holiday destination Belek in Turkey. Enjoy the beautiful environment during your holidays. The hotel is just a few steps away from the wonderful sandy beach. Recently, the beach received the blue flag which guarantee the good quality of the sea. The golf court is just 500 m away from the SENTIDO Zeynep Golf & Spa. After 5 km you arrive the cities Belek and Kariye. Moreover, the airport of Antalya is just 40 km away from the hotel. In the main Restaurant of the SENTIDO Zeynep Golf & Spa you can find to each mealtime fresh and regional products in form of a buffet. You can enjoy your meals on the terrace with its gorgeous view over the sea. During the meals, you’ve got the possibility to enjoy snacks at the pool and cool drinks at the bar. In the spa area of the SENTIDO Zeynep Golf & Spa, you can relax during several wellness treatments. The pool area is outside and has got an separate small pool for children. To stay fit during your holidays, you’ve got the chance to visit the gym with its equipment. The SENTIDO Zeynep Golf & Spa has got in total 180 modern rooms with WIFI. ... more   less 
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