Having been to riu hotels approx 12 times this hotel is nowhere near the standard of any of them in cleanliness and service. Thomson rep my as well not have been there because none of our complaints were dealt with so by the 11th day I took a member of staff from reception to show him the rubbish under daughters balcony which consisted of empty paint tins broken mirrors,glass and plastic bottles and general building rubbish. 2hours later it had gone. Want anything doing do it yourself. On booking holiday i asked for adjoining rooms because we were having 1grandchild with us, i also emailed hotel to make sure the week before. i received email back saying it had been noted. On arriving at hotel another family like us were taken to garden rooms. Our family were in separate annexes hence grandson not wanting to stay in our room as not close to his mum and dad so this meant 4 in a 3 bedded room. We went to rep next day and asked to move because brochure never mentioned annexes but she said hotel wouldn't move us yet the other family wouldnt set foot in room went to hotel management and were moved into main building immediately. this has been the case with many, so bypass the rep. The main hotel could have the wow factor if it is finished properly but cleanliness and service and Luke warm food do let it down. I wouldn't stay here again and wouldn't recommend it .i also believe that those who shout the loudest get the service. We thought by going through rep was correct way of doing things but we were wrong.
- Official Description (provided by the hotel):
- Kaya Palazzo Belek Hotel, a Kaya Hotels & Resorts signature, introduces you to the quality, comfort and luxury. At Kaya Palazzo, which is comprised of luxurious and comfortable rooms, suites and villas, you may prefer family rooms with double bathrooms, choose one of the suites or terrace rooms with pools, or declare your freedom in the ultra-personalized suites and villas. The interiors of these options are filled of unique features which will make you to feel special. Besides the open buffet restaurant, where you can taste the extraordinary flavours of the international cuisines, at your service are a la carte restaurants offering Lebanese, Asian, Italian, Fish and Steak options. Kaya Palazzo Belek presents the world famous cuisines and is ambitious about the food and beverage. The Snack restaurant suitable both for the Turkish and international, Patisserie with the pleasure of wide range of cake and ice cream, 24 hours room service, bars with various concepts and snack alternatives, it rejoices you even more. Non-stop entertainment that extends from day to night. Exclusive shows that will appeal to your refined taste, special night and parties, live music and cultural activities and tents of joyful details will be waiting you at Kaya Palazzo Belek. Ministones Kids Club that is designed as a unique paradise for kids, awaits the princes and princesses with games, activities, parties and the adventure Aqua Park with 4 water slides. Surrounded by white sand, our heated sea water VIP pool offers an exclusive service to have a unique beach experience in all season. Providing service in a 3.500 m² area, the Spa Center has an international structure, blending the Far Eastern, Turkish, Finnish and Russian themes through its modern architecture. İndoor swimming pool and sauna, steam and snow rooms are at your service for relaxation with their stylish and comfortable designs. For those who want to keep fit our fitness club, as well as professional tennis courts and football fields which meet the international standards. In the championship Kaya Palazzo Golf Club course with 18 holes you are going to live the pleasure of professional golf in the unique nature of the Mediterranean. Palazzo Convention Centre, consisting of 6.800 m² area in total, hosts in a style suitable for your glorious meetings, where the privilege of goods and services could be distinguished easily. ... more less
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