We stayed here from 9th to 23 rd August. On arrival we were shown to our garden room (an annex in the hotel grounds) not mentioned in the brochure when we booked. These looked like a butlins building (although rooms inside had been refurbished). if you have booked one if these rooms i would definately recommend you change it for a room in the hotel. we met a family from liverpool who couldn't be moved and the things they had to put up with were unacceptable to say the least. We took one look and went back into the hotel and told them no way we would be staying in them. No more than 10 minutes later we had been moved to a superior room in the hotel. Although the room was cleaned daily, they didn't once take away the glasses we had used for drinks in the room, they were left until we moved them ourselves. The hotel building is very impressive but the service in the bars and restaurants was very poor, all the drinks were warm and the food was cold (unless you were eating in the. steak restaurant). Steak restaurant is a must, service very good and food was amazing. The big
thing this hotel has going for it is the water slides, although there were still a few teething troubles. The fish bowl (also known as the toilet bowl because of amount of poo found in it) has now got a sign saying over 18 only after a very serious incident. If you are taking children I would recommend taking ear plugs (suitable for swimming) as lots of children got ear infections and had to go to hospital. We did enjoy our time here but won't be returning.
- Official Description (provided by the hotel):
- Kaya Palazzo Belek Hotel, a Kaya Hotels & Resorts signature, introduces you to the quality, comfort and luxury. At Kaya Palazzo, which is comprised of luxurious and comfortable rooms, suites and villas, you may prefer family rooms with double bathrooms, choose one of the suites or terrace rooms with pools, or declare your freedom in the ultra-personalized suites and villas. The interiors of these options are filled of unique features which will make you to feel special. Besides the open buffet restaurant, where you can taste the extraordinary flavours of the international cuisines, at your service are a la carte restaurants offering Lebanese, Asian, Italian, Fish and Steak options. Kaya Palazzo Belek presents the world famous cuisines and is ambitious about the food and beverage. The Snack restaurant suitable both for the Turkish and international, Patisserie with the pleasure of wide range of cake and ice cream, 24 hours room service, bars with various concepts and snack alternatives, it rejoices you even more. Non-stop entertainment that extends from day to night. Exclusive shows that will appeal to your refined taste, special night and parties, live music and cultural activities and tents of joyful details will be waiting you at Kaya Palazzo Belek. Ministones Kids Club that is designed as a unique paradise for kids, awaits the princes and princesses with games, activities, parties and the adventure Aqua Park with 4 water slides. Surrounded by white sand, our heated sea water VIP pool offers an exclusive service to have a unique beach experience in all season. Providing service in a 3.500 m² area, the Spa Center has an international structure, blending the Far Eastern, Turkish, Finnish and Russian themes through its modern architecture. İndoor swimming pool and sauna, steam and snow rooms are at your service for relaxation with their stylish and comfortable designs. For those who want to keep fit our fitness club, as well as professional tennis courts and football fields which meet the international standards. In the championship Kaya Palazzo Golf Club course with 18 holes you are going to live the pleasure of professional golf in the unique nature of the Mediterranean. Palazzo Convention Centre, consisting of 6.800 m² area in total, hosts in a style suitable for your glorious meetings, where the privilege of goods and services could be distinguished easily. ... more less
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